Lodges & Log Cabins in South Cornwall

Reviews

What our customers say about their holidays

• Marek - Verified booking

  Have very mixed impressions after our week long stay.

  Many things were great: the park, the hot tub, the fact that other dogs were on lead, the lodge itself. However housekeeping and maintenance was erratic and inconsistent: we had to clean black mould in the ensuite bathroom before we dared to use a shower, there was black mould on the ceiling in both bathrooms and our car park became a puddle after rain. It was very difiicult to pack our stuff in a car while wading through ankle deep mud on the day of departure. I reported the bathroom issue on the 2nd day of our stay and said that wr needed to use a shower after using a hot tub, so I cleaned it. I also asked for a different hoover as one in property was overfilled and smelled unfresh, and a dustpan to be able to clean around the fire. None of my requests were actioned. I heard an apology for mould, but there was no real follow up on other things. In overall we are not sure if we are going to be back. The lodge has a lot of potential and it is a great shame that it is not looked after properly. Hot tub was excellent, hot on arrival and monitored daily. I believe it is maintained by an external contractor. Also some things in the lodge were broked: the kitchen recycling bin had a broken lid and a lounge radiator valve was detached! One of the sofas still needs attention as mentioned in a previous review. We paid just under £500 for a week, does this jusify poor state of the lodge and lack of staff attention? Perhaps things are let slip in quieter season. Only giving 2 points for maintenance for the hot tub. Really disappointed with customer service and poor level of cleanliness. The welcome pack was nice, but not enough for a week stay, we had to buy a lot of household products ourselves.

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• Craig - Verified booking

  I've been staying here in various stone rush lake side propertys over the last 8 years.

  As I said Last year some of these property's are on the decline had problems with builders last year ect with property problems not as good at when I first started staying here. I love the location pracefull tranquil lodges squirrels, birds with stream out back. I stayed in number s14 this time wasn't very clean dirty floors with viable areas of mold. The property had a strange smell on arrival and was more apparent round the sink area. The shower tray and toilet had visable signs of a leak and some of the thermostats on the rads were actually broken and some did not work as they should. The oven when fired up had a bad smell due to not being cleaned propely if not at all very simler problems to last year that were reported. There vas no dust pan and brush so I brought a cheap one and left it there as there was only a sweeping brush. I know all these lodges have the basics and more every one does and they should all be checked and replaced as and when nessesery you shouldn't have to ask. The over all experience with all the lodges is fantastic but the small things do matter as well as every thing should work and be there. The hot tub maintenance is spot on someone comes round every day checks levels ect and makes sure the waters all good to go. The last few years I've really noticed the decline in property maintenance and the lovley attention to detail is no longer there. The old mill is nice and staff are really polite and very helpful.

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• Neil - Verified booking

  On arrival the kitchen surfaces were sticky, the kitchen pans needed additional cleaning before use, thick dust on the blinds, hair and dust on the floor, and there was poo in the toilet from a previous occupant!

  Underneath the lovely robes provided, the door was covered in mould. The reason it may not have been hoovered during the previous stay, the hoover was blocked! Did the best we could with a dust pan and brush when it was our turn to leave, but do not think brushing floors by hand enhances the holiday experience. The sofas look lovely but one of them had zero support, the base was worn on it, effectively limiting the four of us to fighting over a two seater sofa. The handle on the master bedroom's wardrobe was hanging off, a really easy fix, if only I'd taken a screwdriver with us on holiday! We bought more clothing hangers as 1-2 per person is not enough for a week long stay, left them in the lodge so hope other people get the use of them. Thought the box of essentials provided was a nice touch and quite useful. The LG TV was awesome, so many options for using apps like netflix, disney etc, good choice ket our teenagers occupied. There are dvd's in the place but no dvd player to play them on? Hot tub was one of the main reasons for booking and was excellent. The park itself is quiet and relaxing and the outdoor areas are really well maintained. Overall we had a good break but it could have been awesome with just the minor details attended to and a deep clean in between stays.

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• Tom - Verified booking

  The property was lovely and a great place to stay.

  We were impressed with the amount of things there like the kitchen utensils, smart TV, radios, place mats, boot tray, several door mats etc. The hot tub was lovely- ready to use on arrival and clean- it was actually too hot for us but they came and adjusted the temp as soon as asked. There were a few small things that could be sorted to make it a full 5* review. The plug in the bath was broken. The plug in the main bathroom sink was broken so wouldn't stay down. The bath mat was really dirty in the main bathroom so we had to use a towel instead. The lounge door onto the terrace (furthest from Tv) was stiff and very noisy. The hoover didn't suck anything up so made it hard to clean up after ourselves. Being winter, the terrace was very slimey and slippery and the parking space was really muddy. Obviously to be expected to a certain extent but maybe a better hardstanding would be good as it meant everytime we had to let the dog out he was filthy so had to be dried off frequently. Not a huge issue in winter but the other cabins didn't have the same issue. The terrace has some grippy strips near the doors but maybe all over the terrace would be good. The pub on site was great for eating in and a takeaway. Lovely quiet site with great views in a good area.

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• Jackie - Verified booking

  I think High Tide was easily the best equipped holiday cottage we've ever stayed in (and we've stayed in quite a few.

  ...). The beds were extremely comfortable; our 11 year old grandson loved having his own bathroom, and an en-suite to the main bedroom was very nice. The living area was extremely spacious, light and airy. A couple of small points for the maintenance team (they are NOT complaints, merely comments) - the mirror light in the en-suite bathroom does not work and the mother/daughter standard light in the living area needs a new bulb for the daughter light. The whole area is extremely quiet and peaceful, and we liked the fact that the shop/swimming pool etc. were close by, but far enough away not to mean there were loads of people wandering about in 'our' part of the site. The location is good, too. Only a couple of miles from Rock or Polzeath and loads of other places to visit within easy driving distance. Excellent all round - we were only there for three nights, but would have been happy to stay longer.

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