Lodges & Log Cabins With Hot Tubs In Polruan

Reviews

What our customers say about their holidays

• Kate - Verified booking

  We were delighted with our stay at Stonerush Lakes.

  The lodge itself is very spacious and bright and airy. The bed was comfy, but the bedroom got extremely hot overnight (not sure why as the heating was not on) and it's not possible to leave the windows open overnight as they are basically doors! Bed frame was a little creaky so might just need some of the bolts adjusting. The bath in the bedroom was lovely, and right in front of a window (not overlooked) so easy to relax there for a few hours if you're amphibious like me! There are two shower rooms which was unexpected, both have amazing, large showers in. The living / dining / kitchen is well equipped, however the kitchen could do with some baking trays for the oven. TV was good size and has HDMI cables running in so I was able to connect my laptop and stream from Sky Go so we didn't miss the grand prix. Best part of the lodge is undoubtedly the terrace though, it has a beautiful view whilst also remaining very private, and the furniture out there was all in great condition and comfortable, perfect to sit and drink a coffee in the morning. The hot tub was great - being sunken allows you to enjoy the view. Only downside was that it requested no glass to be used in/arund the hob tub (which I 100% agree with, having smashed a glass in a hot tub previously - no fun at all!) however there are no plastic alternatives available. Could do with a few plastic wine glasses / champagne flutes for use in the hot tub! The road into Stonerush wasn't as bad as I thought it might be based on the other reviews, however do ensure that you approach from the right direction, as Google Maps took is the wrong way on approach from Looe. There is absolutely no signal there whatsoever, so best to ensure you have WiFi calling turned on on your phones before you arrive. We tried to order food for takeaway from the on site restaurant only to be turned away on the first night. I called the next day to place the order very early (midday for a 7.30pm pick up) and we arrived to collect on time, it seems that they hadn't started prepping it at all and we had to wait a good 15 minutes to get the food (two burgers), when we got back there were items missing from the order but we couldn't be bothered to go back after all the fuss. Service here could be improved. Would also be useful if they sold some essentials in there like milk / wine / etc. Overall a thoroughly enjoyable few days away, in a beautiful and peaceful location. Would love to come back some time :)

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• Chloe - Verified booking

  We stayed in lake view 6 for 4 nights.

  The woman (I’m sorry I don’t know your name!) with dark hair on reception was so welcoming and lovely. The lodge was beautiful as was the landscape surrounding it. The interior was well decorated and the utilities were good. The hot tub was a personal favourite of my partners! The welcome pack with tea bags and coffees was well stocked and the complimentary soap bags were too. However we had some concerns with a few elements of the lodge. The TV controller was next to unresponsive in the bedroom and the one in the living room was broken and taped back together. The bed was very creaky; we were afraid to roll over. The extractor fan in the en-suite bathroom didn’t work so the room filled with steam very quickly. One thing we would have liked was an outdoor light; as it’s December the sun goes down at about half 4 and you can’t use the hot tub later than that without the little light in the hot tub which doesn’t provide enough. I opened one of the windows in the living room and about 7 dead flies came in with the wind. Along with this, the directions the app gave me took us to the wrong place and the only way we found it was when we rung reception! However once we arrived we rung the same number to book a table at the restaurant and a very annoyed man picked up from a security company that had nothing to do with the reception! We tried emailing but the email was not found. I rung the same number 3 days later and reception picked up! So we were very confused about that. Although the hassle to book a table was a lot, once we booked and got to the restaurant, it was amazing! The quiet little restaurant was well decorated and the food was absolutely delicious! The food came out quick and hot and tasty, hats off to the restaurant team! Our details were taking by a lovely lady (again sorry I don’t know your name!) with blonde hair which made me feel safe as they were still delivering brilliant service despite the pandemic! Overall we thoroughly enjoyed our stay with this company, however, we just wished a few more final checks were completed in our accommodation before our arrival to make it perfect.

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• Izzy - Verified booking

  Peacful environment, lovely setting.

  The location of the lodges are away from any amenities. There is was no signal in the lodge, which caused an issues when trying to contact someone. Our toilet broke one evening and continued to make a loud noise throughout the night. My partner and I had to sleep in the living room to enable us to get some rest. We were able to find a staff member in the morning and the toilet could not be used for the remainder of the stay. We had two toilets in the lodge so this was not an issue. The lodge itself had a great layout. There was second bedroom which was locked and did not look in a good state. The hot tub was a great extra. It would have been better if there was a light around the hot tub area. Also the temperature of the hot tub prevented us enjoying it as much as we would have liked. The Cleanliness of the lodge was poor in some areas. There was visible thick dust covering base of the bedside table lights. There was thick dust on the sides of the bed and the posts above the bed and some of the spotlights around the lodge. There were dog biscuits dotted around on the floor also. The mattress was stained with what looked like blood spots at the top of the mattress. The towels and dressing gowns were fresh and crisp. There was a little box left in the kitchen with dishwasher soap, a bin bag, sponge and bits and bobs to make coffee. This was a great touch. There were also little bags of shampoo, conditioner, lotion and a shower cap which was also great. The heating filled the lodge fast which made it cosy when it got slightly cold outside and the heated towel Hangers were great also. The pub on site provide lovely food, each night I tried something new and I was never disappointed. There was always great presentation of the food and the taste was fantastic and a lovely setting. The lady who worked on the bar for the majority of our stay was pleasant and helpful. The lodge would be a 5* for me if the issues raised above were actioned. When I pay £200 a night I would expect Cleanliness to be a given. Other than that my partner and I enjoyed our four night stay.

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• Deborah - Verified booking

  The lodge was very well equipped and also nice and private with the trees and hedging planted around it.

  This is an excellent location and we would happily stay here again. The hot tub was a real treat to come back to after a day of exploring and a nice surprise to find a wine fridge in the kitchen as well. The bed was extremely comfortable, couch was comfortable and a decent sized tv with fast internet all added to our enjoyment. When we arrived there was milk in the fridge, tea, coffee, washing up liquid and dishwasher tablets too. Minor negatives: We could have used more hangers in the bedroom closet. Could use hooks inside the front door to hang coats and to hang the keys. Would have been handy to have hooks outside by the hot tub to hang towels. Another table and chairs on the south facing deck so you can sit out and anjoy the evening would be nice. A shelf in the shower to put shampoo and shower gel on would also be nice. There was no pole (that we could find) to open the skylights. We can understand though that some people might open them and forget so it might have deliberately been removed. These are all minor negatives and just suggestions, none of them would stop us staying here again. One thing that frustrated us during our stay though: We could never work out what the additional remote was for in the bedroom. We thought it might have worked the tv bracket over the bed (another nice touch) but it didn't seem to do anything. Would love to know what it did! In response to complaints left in some other reviews: In reference to the missing door on the washing machine, that's just cosmetic and have you considered that trying to get a replacement during lockdown can take months. There were a few spider webs, so what! Often you only spot those in a certain light and if you wipe them away they re-appear a few hours later. It's not the cleaners fault!

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• Emma - Verified booking

  Hot tube broke on the second evening, when reported, it was sorted by the next afternoon.

  Very happy with how quickly the issue was resolved as it meant we got to enjoy the hot tub for nearly the entirety of our stay (barring the half-day it was broken) and this was one of the features that made us choose this accommodation. Was also great how the accommodation was dog-friendly as it meant we didn't have to worry about putting the dog into kennels or finding someone willing to watch him while we were away. We found the location to be ideal as it wasn't too far from shops if we forgot to bring something for our stay which did end up being the case and it was nice not having to drive for ages to go pick up what we needed. Additionally, since the accommodation is fairly far away from major towns, meaning little light pollution, on the nights during our stay where the sky was clear, we saw more stars than we ever have before, it was amazing! If we ever visit again, we will definitely be trying the on site restaurant because we had bought all our food for the week before realising that the restaurant was suitable to bring the dog into and as tempting as it was to skip a night of cooking and just go to the restaurant, we didn't want to waste our pre-bought food. Now we know that the dog can come in though, we will definitely be paying a visit next time.

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