Villas With Hot Tubs In Newcastle Upon Tyne

Reviews

What our customers say about their holidays

• Steven - Verified booking

  We recently had a longer-than-average stay of 2.

  5 weeks at this property. While our stay was generally comfortable and the property is situated in a superb location, several significant issues detracted from our overall experience. Pros: Prime location. Enjoyable shower facility. Washer and dryer available—having a dryer was a major advantage. Dishwasher. TVs installed in every room. Property was clean upon our arrival, except for the dishwasher, which contained dirty dishes and mould. Great hot tub, though it required some maintenance (we bought chlorine for it over our extended stay). The kitchen was well-stocked with dishes and cooking utensils. Clean, comfortable furniture. Each of the three king bedrooms had a dressing table/desk. Entry and exit from the house via pincode were seamless. Cons: We suffered an internet outage that lasted 5 days. We had to wait for a new router, install it ourselves, and fix the issue for the owner—a scenario that was entirely foreseeable and avoidable (owner changed service). This major inconvenience cost us approximately half a day. The property had only one wheelie bin and no recycling bin. The bin was already full upon our arrival and is only emptied fortnightly. There was only one bathroom and toilet. Only four bath towels and two hand towels were provided. There were no visitor parking permits available, meaning we couldn't park directly outside the house and had to use spaces across the road or up the street. Generally, this wasn't an issue, but non-permit spaces were occasionally all taken—on nice sunny afternoons, during weekend events, or in pleasant weather, the road was crowded. We had requested permits in advance, which are easy and inexpensive to arrange, but it seems the owner chose not to facilitate this. As a result, we often found ourselves waiting for parking spots or having to walk the entire length of the street with small children—another entirely avoidable inconvenience. The thin coil-spring mattresses were very uncomfortable. No dishwasher tabs or laundry detergent were provided. The dishwasher contained dirty dishes upon our arrival, including a wooden cutting board covered in mould. Lastly, we found the owners/managers quite difficult to reach.

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• Jeanette - Verified booking

  House was gorgeous and in a great location too.

  The rooms were large and spacious with comfortable beds. Loved the open fire and the property had a large dining table with plenty of crockery and utensils. Large washing machine and dishwasher which was made full use of. Unfortunately did not get to use the hot tub and couldn’t find any spare towels. On the negative side there only appeared to be a wardrobe in one of the bedrooms and a small rail in the other double room. The rooms were plenty big enough to take a wardrobe. The twin rooms just had a rail too which is not ideal as we were staying for a week. There were only 2 dishwasher tablets left and one toilet roll per bathroom. Due to accommodating 10 guests I expected to buy extras but thought more could have been left. Even though the lounge was spacious it could’ve probably taken another chair/two seater in order that we could’ve been a little more comfortable of an evening. We also asked for a cot which was available but did not appear to have any fixings to hold it together. We didn’t ask for the high chair but I would have assumed they would have also made one available. Only minor issues which I am sure can be addressed. Due to our booking being over the Christmas period and we were cooking a full dinner we had requested a visit to the cottage prior to see what utensils etc were available. Maz very kindly met me there and showed us around which was very good of her. On the whole it was a beautiful house and we had an absolutely fantastic stay over the Christmas period. Would definitely recommend for a family gathering and also close to the train station for visiting Newcastle/Tynemouth etc. Would definitely stay again and we had a wonderful Christmas there.

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• Sue - Verified booking

  On first entering, the cottage looked clean and welcoming; the welcome pack, baskets of towels & toiletries were much appreciated.

  We enjoyed our stay very much much but offer the following small points for improvement which would make a big difference to what is a lovely house. Cleaning - It is a big house to clean and turn around between visitors but more attention needs to be given to cleanliness particularly under toilet seats which were dirty & under beds, sofas etc where we found sweets and other bits & bobs. Rubbish & recycling facilities - this really was inadequate with no access to bins beyond an instruction to leave bin bags in a certain place - there were 10 of us and over a week, generated a lot of rubbish which piled up and began to smell. Incidentally, on attending the local church service on the Sunday, we received a complaint from one of the neighbours about rubbish from the cottage filling up the bins which we did not even have access to. Maintenance- The downstairs toilet door needs better repair as it kept falling off the fittings (it’s a plastic concertina caravan type door); The gripper rods on stairs need attention - they poked through the carpet at the back of the steps and we had several skinned heels as a result; The gardens need attention beyond cutting the grass - borders and paths and the area around the hot tub need weeding because it just made the place look unloved. Some helpful additions would be enough wine glasses for 10 people (there were loads of pint glasses clearly relocated from the pub but only 6 wine glasses) and enough garden chairs for 10 people too. This is meant to be helpful feedback rather than a-complaint

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• Julie - Verified booking

  We arrived to a freezing cold house as the thermostat had been turned off.

  We turned the heating on when we arrived, but the radiators were just tepid. We had to sit under blankets on the sofa on the first evening and could see our breath as it was so cold! We expected that the heating would have kicked in by the following day, but there was still no improvement. The pans in the kitchen were also not fit for purpose as they were rusty and ruined the scrambled eggs we tried to make on Saturday morning. The shower upstairs was dirty and clogged with pubic hair. We had to clean this as well before we could use it. Sinks and baths were also dirty around the taps and also needed cleaning too.When we came back after a day at Beamish on Saturday evening the heating still was not fit for purpose and the hot tub water was green and smelly. This was very disappointing as the main reason we booked Prudhoe Cottage was as a treat for our granddaughter who has had a difficult year with type 1 diabetes and she never got to go in it. We called out the maintenance man who, to his credit, fixed the boiler, cleaned the hot tub and got us some new pans. Despite this we felt very disappointed as these things could and should have been sorted before we arrived and it ruined the start of the holiday for the rest of our family who were only there for two nights. We had no recycling bin either as described in the information book.

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• Fiona - Verified booking

  The property itself was fabulous and very clean and in an ideal location.

  However I could not get hold of the owner at all on the mobile provided. Sykes themselves could not get hold of them. There wasn’t any welcome pack or instructions on how to use hot tub etc no information about what to do on leaving property or a anything about a parking permit, which in previous properties I have stayed in we have had all of these. My concern was if we could not have got into the property for some reason we wouldn’t have got hold of the owner as no one seemed to be able to. I rang Sykes 3 times previously to check on the parking and was told it’s fine there is roadside parking and then on our first night received a parking ticket which after 3 phone calls to Sykes still has not been resolved. I am very disappointed in Sykes as this is the first time we have used them and communication has not been their strongest. We are still awaiting a phone call about our parking fine. We even received an email half way through our holiday saying our holiday had been cancelled which resulted in me phoning once again. Very poor Sykes and this experience has totally out us off using you again. Other companies have been far better at communication and has certainly not caused us this stress and amount of phone calls.

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