Villas With Hot Tubs In Snowdonia

Reviews

What our customers say about their holidays

• Derek - Verified booking

  We arrived at the cottage at 3.

  50, the management team were still getting the cottage ready for us, as we were 10mins earlier than the specified time of arrival of 4pm it wasn’t a problem for us to wait, at 4.20pm the management team were finished and said it had taken them longer to get it ready as the previous guests ‘had done nothing’. Thought the comment about previous guests was unnecessary and unprofessional. Walking into the cottage, we were impressed, beautiful large dining area, living room and well-equipped kitchen containing everything anyone could need, clean pans, crockery, utensils, etc. Both bathrooms were clean, with a generous selection of various sized towels. All 3 bedrooms were made up as requested, only slight issue was no mattress protectors on twin beds, however mattresses were clean and stain free but feel mattress protectors should be on all beds. It is plain to see the owners have put a lot work into this cottage and have done a fantastic renovation job to the property, with lots of attention to detail on the décor. The first evening we encountered a heating problem, the underfloor heating was not getting warm and the upstairs radiators were all cold, we had only been left 2 half empty bottles of fuel for the fire, which was only enough fuel for one evening. I contacted the owner Libby who was easy to contact very approachable and responded swiftly to our heating issues, she said she would inform the management team of our problem and that they would sort it the next day. The next day when we arrived back at the cottage after a lovely day out sight-seeing, we found the management team had left us 3 bottles of fuel for the fire (information does state we would have 6 bottles for our stay) however we made these last our week, by not lighting the fire on 2 evenings, which was not an issue but could have been if the weather had been colder. Libby the owner contacted me the next day to check if all was well, when I said the upstairs radiators were still not working, she did say she would get the management team back out to look at the problem further, however I did decline this offer as once in bed and under the duvets which were warm, cosy duvets, we were fine, I wanted Libby to be aware that there was a problem with the upstairs heating so following guests would not have the same issues. During our full week stay at the cottage, the radiators never came on, all the valves were fully open and turned on to max, the thermostat was displaying a room temp which was less than the setting for the heating so it should have triggered the heating system to come on, maybe it was just a small problem with the thermostat rather than the radiators? This did not impact on our holiday as the bedding was warm, and although the bedrooms were cold, we were warm in bed. Both the king size and twin room were generous size rooms, the double was small yet comfortable. Only slight negative I would say is, my grandson’s car rolled under the bed (double bedroom) when I looked under the bed to retrieve it, I was shocked to see an array of previous guests lost items but worse of all the long-standing accumulation of thick, heavy, dust. I accept that beds cannot be thoroughly cleaned under on a weekly basis, however the amount of grime and lost items under the bed was clearly more than a few weeks. This is the fault of the management team, not been thorough in their cleaning and checking. I want to end on a positive as this cottage is beautiful, in a great location and only 40mins drive away from lots of fabulous places of interest. Our grandsons had a great time on the trampoline, playing with the jigsaws, games, etc that are provided. The hot tub was fantastic. We’ve all had a lovely, family holiday in this gorgeous cottage.

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• Derek - Verified booking

  We arrived at the cottage at 3.

  50, the management team were still getting the cottage ready for us, as we were 10mins earlier than the specified time of arrival of 4pm it wasn’t a problem for us to wait, at 4.20pm the management team were finished and said it had taken them longer to get it ready as the previous guests ‘had done nothing’. Thought the comment about previous guests was unnecessary and unprofessional. Walking into the cottage, we were impressed, beautiful large dining area, living room and well-equipped kitchen containing everything anyone could need, clean pans, crockery, utensils, etc. Both bathrooms were clean, with a generous selection of various sized towels. All 3 bedrooms were made up as requested, only slight issue was no mattress protectors on twin beds, however mattresses were clean and stain free but feel mattress protectors should be on all beds. It is plain to see the owners have put a lot work into this cottage and have done a fantastic renovation job to the property, with lots of attention to detail on the décor. The first evening we encountered a heating problem, the underfloor heating was not getting warm and the upstairs radiators were all cold, we had only been left 2 half empty bottles of fuel for the fire, which was only enough fuel for one evening. I contacted the owner Libby who was easy to contact very approachable and responded swiftly to our heating issues, she said she would inform the management team of our problem and that they would sort it the next day. The next day when we arrived back at the cottage after a lovely day out sight-seeing, we found the management team had left us 3 bottles of fuel for the fire (information does state we would have 6 bottles for our stay) however we made these last our week, by not lighting the fire on 2 evenings, which was not an issue but could have been if the weather had been colder. Libby the owner contacted me the next day to check if all was well, when I said the upstairs radiators were still not working, she did say she would get the management team back out to look at the problem further, however I did decline this offer as once in bed and under the duvets which were warm, cosy duvets, we were fine, I wanted Libby to be aware that there was a problem with the upstairs heating so following guests would not have the same issues. During our full week stay at the cottage, the radiators never came on, all the valves were fully open and turned on to max, the thermostat was displaying a room temp which was less than the setting for the heating so it should have triggered the heating system to come on, maybe it was just a small problem with the thermostat rather than the radiators? This did not impact on our holiday as the bedding was warm, and although the bedrooms were cold, we were warm in bed. Both the king size and twin room were generous size rooms, the double was small yet comfortable. Only slight negative I would say is, my grandson’s car rolled under the bed (double bedroom) when I looked under the bed to retrieve it, I was shocked to see an array of previous guests lost items but worse of all the long-standing accumulation of thick, heavy, dust. I accept that beds cannot be thoroughly cleaned under on a weekly basis, however the amount of grime and lost items under the bed was clearly more than a few weeks. This is the fault of the management team, not been thorough in their cleaning and checking. I want to end on a positive as this cottage is beautiful, in a great location and only 40mins drive away from lots of fabulous places of interest. Our grandsons had a great time on the trampoline, playing with the jigsaws, games, etc that are provided. The hot tub was fantastic. We’ve all had a lovely, family holiday in this gorgeous cottage.

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• Bernadette - Verified booking

  Libby the owner was very approachable and helpful with the issues we experienced and is doing everything she can to ensure your holiday is as good as it can be and really cares.

  However being remote she isn't able to oversee that everything is as it should be, which it wasn't. Cleanliness isn't at the top of the management team's list of priorities and we spent the first couple of hours cleaning before we unpacked. There was no welcome pack and only one old and burnt teatowel and no bin liners. No spare toilet rolls and no washing powder for the washing machine which I wasn't sure was included or not but would have been nice to have. A note as to whether the washer/dryer can be used just as a dryer would be helpful as we tried and couldn't work out if it did or not and couldn't find any instructions. The boiler broke on Sunday, obviously, this was out of anyone's control and was mended by Tuesday but it did affect our holiday. The cottage will definitely benefit from a thorough deep clean and managed by people that care. That said we made the best of the good weather and the time we had together and had a lovely break away. The owners have spent a lot of money on this renovation which provides a good location for the many lovely places to visit but we did find the bedrooms a bit of a compromise especially one which is very small but you make do. The previous families that stayed left the cupboards in a bit of a mess so I sorted them out in the hope the next family staying doesn't find this aspect an issue for them. The hot tub is a bonus, especially with a nice drop of wine! Overall we had a lovely holiday.

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• Kathryn - Verified booking

  Maes Madog is like a little treasure trove!

  Location wise it is fantastic for exploring Snowdonia, albeit it is a very small, narrow, extremely steep hill you go up to get to the property (all part of the adventure). We had a Tesco delivery to supply us with all our food and drink for our visit. There are small Spar Supermarkets in the villages but you need to go to Porthmadog or Bangor to get to the bigger supermarkets. The rooms are lovely and spacious, yet cosy at the same time. Lots of period features including the original stove in the pool room, a wood burner, lovely wooden furniture in the bedrooms contrasted with modern kitchen and bathrooms. The hot tub was a super treat. I was adamant that visiting in February, we wouldn't me making use of it. Oh was I so wrong, I was the first one in there every night and the whole group of us used it each day. The kitchen has all the equipment you need to be able to stay in a cook evening meals for 8 and the dishwasher also meant breakfast dishes could be washed and ready for evening meals. Good size fridge freezer and the hob and oven were amazing - 4 gas rings, a griddle, a warmer, 2 ovens and a grill and a warming drawer for the plates! The only down side I would say is if you are above 5'3" be prepared to keep ducking your head to get through doorways. This is a 300 year old cottage, what do you expect!

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• Rebecca - Verified booking

  Great property in a fantastic location, near to Harlech, Portmeirion, and Porthmadog.

  We travelled as a couple with my parents, and our two teenagers and a toddler. We found two farms, several beaches, Harlech castle, Portmeirion village, Porthmadog eateries, harbour and bars, Zip World slate caverns, Gypsy World park, the North Wales Aviation museum and more all within a max. 40 minute drive, often less. It really is an excellent base for families. The property is lovely in itself and the hot tub is well maintained. We ate at the Lemon Tree Indian on the Saturday evening (a 5-10 minute walk), which was small but the food was lovely. We also took the train to Porthmadog from the local train station one evening. They don’t run very frequently but it was only £5.80 return for the two of us and only a 15 minute walk from the property. That said, the kitchen was well equipped and I cooked with ease for 7 people 6 nights out of the week. I do agree with some previous comments about cleanliness and maintenance. That said, the owner is friendly, responsive, and will help with any issues. I know they are addressing points raised in previous reviews, such as condensation, which takes time. A thorough clean of the floors and under furniture was required. All in all, we’ve had a fantastic week. Thank you.

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