Villas In Isles Of Scilly

Reviews

What our customers say about their holidays

• Davina - Verified booking

  A lot of the previous feedback regarding this cottage is quite accurate.

  I'll start with the positives - it was very clean on arrival, the beds are very comfy, there is a lot of space in the house, the kitchen is well equipped and the location is good for access to the town. The upstairs bathroom is dated, but was clean and perfectly usable. The garden is smaller than appears in the picture but secure and well maintained. There is on street parking and we did manage to park, but had the last space in the street for the time that we were there. It was a busy week (whit week) but if we had been a group travelling with more than one car we might have struggled. All of the surrounding streets were busy too. The garage was not big enough to accommodate our car. I was expecting a cute row of cottages from the pictures, but the property is a terraced house situated in a network of residential streets. The negatives - despite being clean the house smells overwhelmingly damp and musty. There are damp patches on the kitchen wall where plaster has flaked and it is clear that black mould spores are coming through from the brickwork. Inside the kitchen cupboards smell damp and musty and even through everything was clean, it needed to be washed before use as the items felt like that had a layer of moisture on them. The downstairs toilet was damp. The upstairs back bedroom (where my children were sleeping) had several damp patches on the wall with paper lifting and peeling, moisture running down the inside of the wall and black mould on the skirting boards and all over the back of the curtain. I can only assume that whoever maintains the property is aware of this problem as there was a dehumidifier fan running in the bedroom on our arrival and a damp trap next to the wall. Myself and my daughter started to suffer respiratory problems and we had to leave after only 3 nights of a 7 night stay for our own health. My daughter had been sleeping about a foot away from the damp and mould. Sykes were notified the morning that we left and have been very slow to action our complaint or contact the owner. I am very confused as to the more recent reviews not mentioning this problem as the smell is throughout the whole of the downstairs of the house. There is a review from 2023 that mentions damp and mould in the kitchen cupboard and back bedroom that the owners stated had been resolved by the handyman but it seems that the problem is probably structural rather than something that can be solved with some decorating. We are very disappointed at both the situation that we found ourselves in (having to find alternative accommodation on a b/hol Monday with two children and a dog) but also the lack of response to my complaint.

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• Gill - Verified booking

  We very much enjoyed our stay in Penzance and Mazey Cottage has many positives with just a couple of areas to address.

  The house is spacious and comfortable and the town is just a short walk away. The neighbours are very friendly, parking was available and it was a quiet area. A lovely cream tea was left as a welcome gift which was very much appreciated. The garden however was not as depicted in the listing, not overgrown just tired and a little muddy (although I understand the previous week was rainy which will have impacted the condition of the lawn). There is a definite slug problem - we removed 68 slugs from the lawn one morning before letting our puppy out! Sadly it was not the pleasant, relaxing space as envisaged. As per previous reviews, there is obviously a damp problem in the house which the owner is clearly trying to address with some success. The main issue being that the mitigants put in place have not been adequately maintained and so kitchen cupboards smelt damp and the dehumidifier in the second bedroom had not been emptied and there were no instructions on how to to do this. Unfortunately the beds in the second bedroom had not been made up as a double as requested via Sykes - the cleaner had not been requested to do so and she had no king sized quilt available to rectify. After the first night we realised that one of the single duvets smelt quite unpleasant (possibly a dog sleeping on the bed?) however given this was a bank holiday weekend we purchased a quilt and cover to address this. I am sure that if we had got in touch with the owner she would have dealt with this. This was obviously an issue which the cleaner had not picked up, however we must say that she was excellent in every other way, even going into town to pick up a tin opener just in case we needed one during our stay! As you can see the review is balanced, however the issues can easily be addressed and once dealt with should not detract from the enjoyment of the cottage in future.

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• Jadine - Verified booking

  Cottage in good location for exploring Cornwall.

  Cottage well equipped, even though can opener broke the first night, was visible rusty, as well as the scissors. Had to buy both items to be able to have them for the duration of the holiday. Felt that these items should be checked by the cleaners as do not expect rusty kitchen utensils. Felt the overall cleanliness of the cottage was poor. The shutter style door for the pantry where the mugs was stored was filthy. There was crumbs in the utensils drawer. The chopping board was stained. The 'fan' mode on the oven doesnt work, arriving on the first night after a very long journey and waiting half hour for the oven to warm up before realising the fan oven must be broken. One of the bar stools was so noisy when sitting down on it, couldnt believe no one had reported this. Had to buy WD40 to sort it as couldnt bear listening to it when it was sat on. More than 1 tea towel would be helpful. The bathroom let the cottage down, mould on tiles, felt I needed to clean it before I used shower. The shower hose broke. Offered for maintenance to come to the property while we were there to change but no one did. The snug room door was very stiff, my son couldn't get out of the room and worryingly the window wouldnt open. I had to throw my weight at the door to get it to open.

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• Jane Marie - Verified booking

  Lovely flat in a great location that could be made even better with just a few small tweaks.

  The entrance way could do with better signage on the main doorway to enable renters to locate easier. Also better info given to Sykes and all booking portals. The dingy entrance stairway could do with a good pressure wash and a coat of paint to make it look more appealing. The flat itself. A welcome/information pack would be helpful. Where does the rubbish go etc. Dish drainer for the sink. Better crockery, most is chipped and may be because there’s no dish drainer, a selection of odd glasses that look as if they have come from the pub, not really what you expect on holiday. The shower. Oh gosh that was the main let down for us. Bathroom is lovely and modern but the shower is very temperamental, it either runs scolding hot ( very dangerous) or freezing cold without touching the temperature controls. Maybe it’s due to the water pressure as sometimes there was only a trickle coming from the taps? Overall the flat offers a clean and comfortable base in a great location to explore this part of Cornwall. Not sure if this flat comes with the advertised parking? There’s spaces to the side that seems to always be occupied by cars from neighbouring residents.

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• Carmen - Verified booking

  We had a lovely stay at Mazey Cottage.

  The Cream Tea and pint of milk left for us was a wonderful surprise. 2 sun loungers were a real treat in the sunny back garden which got the sun until tea time and then the patio set in the front garden which got the evening sun were a joy to use. The kitchen was well equipped, the dining room was always cool, the living room was comfy with a nice big window to let in the sea breeze. The beds were huge and so comfortable. The upstairs snug was great if you wanted to be inside and to read quietly or watch TV. Parking was easy either right outside the house or just opposite across the road. It was in a great location, very quiet at the end of the road, turn left at the other end of the road and you could see the sea. Everything was within walking distance the train station the bus station the sea the shops, pubs, restaurants. We went to St Ives on an open topped bus which was amazing. The weather was fabulous, we couldn't of asked for a better week and cant wait to return to Mazey Cottage. Thank you.

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