Kippford Holiday Cottages

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  the whole cottage needs a thorough clean and furnishings very old and worn .When we arrived Mr Sinclair was just coming out of the cottage saying the TV wasn't working and he would be back. He did return a few minutes later and sat in the room trying to fix the TV. What a start to our holiday trying to unpack with a stranger sat there. The bathroom door wouldn't open properly, old rusty bin, light over mirror not working, heater in bathroom full of dust, old rusty tin of air fresher, shower screen on bath had black mould along the bottom. The kitchen had dirty cutlery trays and all utensils in them were very old. cupboard handle broken, dead beetle between the melamine plates, spider and web in a cup. No icebox in fridge so Mr Sinclair said to use the freezer where the dogs were kept in a separate outhouse which was disgracefully dirty. We were told not to shut the curtain in the hallway as the rail was broken. This meant when we left the bedroom to use the bathroom, we were on view up the lane. The single beds were very hard with child size quilts. furniture old, random old xmas decorations etc in draws which needed cleaning out. The carpets and flooring all needs changing as it is so old. there were dozens of flies every day due to the cottage facing the horse stables. We bought fly killer and were constantly spraying them. My partner honestly thought I was going to say " take me home" but because he had booked it for my Birthday I tried to make the best of it. We left 2 leg rest from our reclining sunchairs in the cottage shed by mistake, and after a call to them the day after our return, the daughter said she would get Mrs Sinclair to ring me. I have a friend in Ayr and though I could collect them when visiting my friend later in the year but I haven't had a call back and that was a week ago. I would have contacted you before now regarding how upsetting and disappointing our holiday accommodation was but I am just recovering from Covid and haven't been up to writing. On a positive note, we loved the areas of Rockcliffe and Kippford and would like to see other areas of Scotland. Baring in mind our bad experience at Tumbling Banks would the company give us some form of compensation for not only how upset we were but also for such poor accommodation as we would use Discover Scotland again but would suggest you think twice about using this accommodation to future clients in its present state. Kind regards, Susan Harwood

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• Sal Thompson - Verified booking

  Great view, great location, feels like your front garden is the beach Spacious. Good beds, Lovely windows. Ice cream van parks a few metres away which is a nice bonus. Parking isn't great, it's tricky to turn around and not really the space for the 2 cars as per the website description. Some constant boiler noise in downstairs bedroom Wi-fi signal poor and very intermittent, no phone signal either. House instructions accessed via internet, router next door, which as not working we were not able to access for 36 hours, written option now we are post covid , would help All bins rammed when we arrived, we understand the issues, BUT no mention of disposing of glassware in the kitchen cupboards, previous tenants had left loads, 2 trips to recycling made before we started Mention has to be made of the 3 camper vans that the occupants of Munroe Cottage had, plus another car. These were parked along the front of the cottages, blocking our gorgeous view. Mention needs to be made to those booking that there is only space for 2 cars. We had 3 and parked one in the car park, next door were not willing to leave theirs there. We could have used bigger pans in the kitchen, catering for 6 adults with those little ones there was tricky. We used the BBQ but found that it probably needs replacing, it's on it's last legs. We'd suggest a metal coffee cafetière, original pot was chipped on our arrival and lasted one night, we replaced it, this lasted one night and broke on the hard drainer. We replaced it again, £24 down the swanny! Overall we feel that the house is let down by the quality of finish to the decorating

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• Confirmed Guest - Verified booking

  We all had a great holiday in a lovely clean, bright + roomy bungalow in a very peaceful setting. Very well appointed. Being such a bright house, would perhaps recommend an eye mask, (if very early morning light bothers you) as the window blinds in the bedrooms aren't enough to fully darken the room on sunny mornings. Having had lovely weather, the spacious decking at the front made for a very comfortable + relaxing space, with beautiful views. We took advantage of the inclusive golfing offer at the nearby Colvend Golf Club. A very well maintained course, with pleasant challenges + amazing views. As mentioned in previous reviews, the entrance gate is a little narrow. We had a Hyundai Tuscon + had about 2-3 inches clear either side. Rockcliffe is a lovely little village, with scenic walks, including one to the nearby village of Kippford, where there are a couple of eateries and coffee shop. Would definitely recommend Firpoint as a holiday rental, we will certainly be back.

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• Confirmed Guest - Verified booking

  A good experience but more dated than I expected inside. Position of property is wonderful and because we had a heatwave while staying in June this really helped our holiday stay here. Some work to update had been carried out but carpets grubby and kitchen really old. Definitely paying for the view which we enjoyed and the white cockle beach is beautiful. Close to good walks and easy to get to paths. Car required to go shopping and two pubs in Kippford itself which both stopped food really early evening and also turned away 3 times from one of them as no food available for us. In summary the weather made this location ideal but value for money within the property I would question as not at all comfortable downstairs. I would visit the location again but probably not Ricklea unless updates downstairs for comfort and cleanliness carried out to improve current offering.

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• Sue Finn - Verified booking

  Cleanliness was superficial in places and things like the oven needed a good clean to be useable. Water pressure for showers could be better. There were no instructions with the central hearing and hot water system which was not working when we arrived and required a phone call from a plumber to rectify the following day although the owner did attend to this very quickly. The mattress in the small double bedroom was most uncomfortable as were the settees. There is an annoying buzz in the hall and twin bedroom seemingly in the roof space. Otherwise the property was well equipped and in a lovely setting with all utensils etc. that we needed. We would have liked more information in the online write up about the TV arrangements and would probably not have booked the property if we had known that all it provided was freeview (ie no DVD player or other TV options).

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