Holiday Apartments in Lake District

Reviews

What our customers say about their holidays

• Tracey - Verified booking

  This is our third consecutive year coming to this property and we love it so much.

  We come because the location is ideal, the views are wonderful and we can bring our pets. The cottage is perfect for us. This trip we had just a few little issues that I'd like to bring to your attention. In the handbook it says to not park blocking a neighbouring property's view. We have always adhered to this and never had an issue with other residents until this year. The people staying upstairs had people come to stay over and parked in front of our bedroom window. It was a little embarassing because my boyfriend was just getting out of bed as they stood directly ourside getting something from their boot. We spoke to them and they apologised and they were respectful in future. However a black Audi reg no MV66 NFF started to park outside our windows. It was there for a few days. When we enquired who's it was, we were told by our neighbour that they'd seen them park up and then walk round the corner to a property in the courtyard. After a few days of having to keep our curtains closed for privacy, I put a note on their car asking them to please park respectfully and note the 'house rules' and it didn't happen again. Maybe you could consider designated parking spots to stop confrontation or maybe put a note about this in your email confirmations instead of the handbook which people may not read. Another issue we had was internet access and wifi. We expect the signal to not be as good as at home but this was by far the worst year for wifi connection we've experienced with you. We are certainly not gadget addicts or internet junkies but we are walkers and adventurers and although we do a lot of planning and research before our holiday, we need to keep on top of weather reports while we are there and research alternative things to do if the need arises. We could rarely access internet even when we registered our details to be able to use the wifi. One final point which is very minor is that one of the glasses in the cupboard was dirty when we arrived and there were a few cobwebs on the ceiling in the bedroom. I normally wouldn't even notice the cobwebs but I've recently taken cleaning work myself after my business suffered over lockdown so I'm now prone to notincing that. After all of this we will still book for next year because we love it there so much.

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• Kenneth - Verified booking

  We stayed at the adjacent flat last year and that one too had a dehumidifier that had to be run full time to control the damp.

  The attendance each morning of woodlice in the lounge exemplified the inherent damp problem. I suggest the DPM under the floor is ruptured. The matress cover was badly stained and smelt stale and we could only change it after boxing day when the office reopened, the exchange was facilitated by a pleasant lady. On departure we left a full box of Fairey washing tablets and a dozen toilet rolls on top of the fridge. I called at the office the following day (we are local people) and was told that the cleaner had not brought them to the office yet. I returned to claim the 'lost property' the next morning to be told the cleaner was off sick. I returned the next day to be informed after a pleasant conversation which then turned sour that it 'was my fault as I had left them in the cottage'. I am well aware that 'it is my fault' but as a customer I don't need to be reminded of my apparent inadequacies and the situation /discussion escalated into one of anger on my part for which I apologise. However I believe the gentleman involved should have a bit of retraining. He could easily defused the situation by saying 'here's £9 go and buy a new box'. The situation now exists that coupled with the damp, poorly serviced cleaning and inflamed situation regarding lost property now means that hell will freeze over before I use your agency again. If somebody wants to talk to me about the situation my phone is 07831817310 email ken@burchill.eu however I doubt I will be contacted

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• Tracey - Verified booking

  We always have a fantastic time in The Lakes and this is the 4th year in a row that we’ve chosen to stay in this property.

  It’s perfectly located for us. The only criticism we have is the cleanliness. We commented about it last year as well but never had a reply. This year, it was worse. There were cobwebs everywhere. Especially noticible between the standard lamp and the wall. It clearly hadn’t been cleaned for weeks. There was also a thick layer of dust on all the skirting boards in every room. Also worth mentioning is the black mold on the wall behind the bed. We wouldn’t have noticed, but my boyfriend lost one of his earbuds so we pulled the bed out to look for it. Also there needs to be a mirror on the dressing table in the bedroom. There used to be one there but if someone had broken it, it should be replaced. Apart from that, we had a lovely stay. It’s just a bit annoying that no one replied to us last year and we had the same issues again this year. Since check out time is 9.30am and we couldn’t check in until 4.30pm, there is plenty of time to clean. Having said all this, we’ll still return to loweswater when we come to the Lake District because the location and views are perfect.

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• Louisa - Verified booking

  Loweswater is a lovely little apartment within a small complex of apartments, set in beautiful surroundings, close to Esthwaite Tarn, Hill Top, a pub and a hotel.

  It has adequate facilities. It is mainly, clean and comfortable. The cobwebs on the ceilings have clearly been forming for sometime and would harbour months of dust. The carpets are tatty and the grips exposed at the doorway (although have been flattened, could catch a barefoot or dog’s pad). The holes in the carpet where I assume once stood a radiator, are unsightly. We used some WD40 to stop the door handles, into the bathroom and lounge, squeaking so badly, as it woke one of us up, each time the other went to the bath room at night. Small things, that if put right, would enhance a stay as this fabulous place. We assume that Graythwaite don’t bother to try very hard because the surroundings are so beautiful, and people will always come anyway. The cleaners that visited last Saturday were so noisy, it frightened our dog! Perhaps they are so busy being noisy, they don’t actually achieve a particularly good clean!?

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• Debbie - Verified booking

  Beautiful location.

  I understand it is due a refurbishment and that was reflected in the price. A welcome pack would have made all the difference, we had to fo back out for milk & tea after driving all the way down from Scotland. Also some information leaflets. Staying in October the weather was turning chilly and yet the timed heating didn't come on until around 10am and then went off shortly after, we never figured out when it came back on again. It would have been good to have been provided with a few logs as we were looking forward to arriving at dusk and having a fire. Just one or two clothes washing tabs would also have been appreciated. Very slippery in the bathroom without a bathmat or anything to soak up the water. It is a beautiful old cottage and with relatively little money and more thought could be a welcoming home from home.

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