New Year Breaks In Wales

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Lovely looking property inside and out, and very clean!

  However, we really noticed where money had been saved, such as the paper thin hangers in the wardrobes, which couldn’t even support the weight of a pair of trousers. Additionally, the mattresses were very, very soft and in the double room my husband and I just rolled into the middle where there was no support under the bed at all. The 3 seater sofa was also very soft and we were nearly at the floor if we sat in the middle! I think it must be a sofa bed but this meant again there was nothing other than the cushion under us if we sat there. By the end of the week, all 4 of our backs were aching! Additionally, the listing says that things like toilet roll and dishwasher tablets are provided so we didn’t bring any but we were left with 2 dishwasher tablets and a small roll of toilet roll in each toilet, which wasn’t enough given that we cooked a full meal for 4 each evening and were there for a full week. Unfortunately, as we checked in at 5.30ish on the Friday, reception was closed and there was only an emergency number to call. I did text it to say we didn’t have enough (as this didn’t feel like an emergency) but I didn’t hear anything back and, as we had to go shopping and the bits we had wouldn’t last until Monday when staff were next in, we just bought more dishwasher tablets and toilet roll (annoying as have plenty at home and would have bought this had I known we would receive so little rather than buying new packs). It does seem strange that for a holiday site that takes bookings for arrivals on Fridays only that they then have no staff in for the whole weekend and staff work normal Friday hours! Maybe this should be re-thought? Either way, we just sorted ourselves and didn’t mention to staff (other than the text) come Monday as it would have been to no effect for us. Lastly, Wales has very strict recycling rules (fair enough!) but, given the site really wants you to recycle properly and makes it clear in the welcome pack, they didn’t make it easy at all. For example, food waste should be separated but we couldn’t even find a food waste bin outside… although it did appear later in the week. Additionally, there was no extra facility within the lodge to separate out recycling, food waste etc which meant that we needed to manually separate out everything in the lodge using kitchen bowls (food waste) and bags we had brought with us unless we were to walk to the bins all the time! Then, to top it off, the bins outside were overflowing (other than general waste) which meant that other types of recycling started being loaded up outside of the bins. Just seems that this should have been better thought out too. I (honestly!) wouldn’t normally mention all these things but the images and, genuinely, the look of the property itself are lovely but the money saving tactics used that you can’t see until arrival did make us feel we had an inaccurate listing that was slightly overpriced. We did receive a small discount prior to arrival as the lodge we actually booked was sold a few weeks before we were due to arrive but this move was labelled an ‘upgrade’ but we really don’t believe it was (other than the addition of the hot tub, which only one of us was interested in using anyway) but we accepted it as it was too late to cancel/change our other holiday plans which we had booked months in advance (inc our tickets to Skomer Island, which for 4 totalled around £200 a day and we were going twice).

  Read more less >

• Kelly - Verified booking

  Well where do I start.

  ... we got to the little haven resort after a 5 hour drive from Nottingham on Sat 21st Oct and someone was in our lodge! I called the emergency number on the 3rd time a guy answered and said he would come over from Tenby be about 40 mins, he never met us there. In the meantime I saw a maintenance manager who said he may have a solution!! We was put in a beautiful lodge but this was only available as they had a cancellation due to floods on the Friday otherwise we would of been up the creek without a paddle!! The chap who I spoke to on the phone I have since learned he's the director. I am disspointed he never even called to see if we was OK being as he never came down. The lodge we was transfered to was owned by Jacque and Rodger it's called Oyster and lovely. Just to say Amanda at Little Haven Retreat who I saw on the Monday (as no one was in reception over the weekend as it was closed) has given us a discount on our next booking. I do however think if you have check ins over the weekend there should be someone there to check in as things happen obviously. If it wasn't for the maintenca guy and oyster being available we would of been stranded and had to look elsewhere for alternate accommodation we was away for our brother in laws birthday and also our wedding anniversary so this was added stress we did not need after a long journey. 1st and last time bokking through sykes sorry to say.

  Read more less >

• Joanne - Verified booking

  Fabulous and quirky little holiday spot.

  I spent very peaceful and relaxing week here with my 7month old puppy. He had a fantastic time playing in the secure garden. I must admit I when I booked it I didn’t think I’d spend much time here, I wanted to explore South Wales and this was reasonably priced ( holiday cottages are getting expensive for the solo traveller!) However it’s a beautiful spot and the carriage has everything you need and is so cosy. Luckily I had nice weather so I spent most evenings by the fire pit enjoying the tranquil surroundings. Only interrupted by the neighbouring horses looking for their carrots! If you get a clear night its great for stargazing. There are some lovely walks from the doorstep and plenty more only 10/20 min drive. The other property Rabbit Hill hut is just as lovely, I had a look round ( with permission!) The owners are friendly and helpful and gave me loads of advice on local places to visit. I could happily have spent another week here just chilling out and I was very sad to leave. I’ll just have to book again!

  Read more less >

• Hannah - Verified booking

  An exceptionally charming, warm and welcoming cabin - nestled in its own fenced off area (great for dogs!

  !) within a lovely field with lots of wild life... what more could you want! Nicole has created an amazing place to stay and was so welcoming - we personally had a terrible journey causing us to be late checking in, but Nicole was so understanding and really helped us continue our holiday. Once we arrived we instantly understood this was a special place - we were able to take walks straight from the cabin, eat our meals out on the decking in the sun and spend cosy evenings warm in front of the telly (when the English weather came!). It's a great base location for various walks around the Brecon Beacons and beyond - we even made it to the Pembrokeshire Coast one day. We couldn't speak more highly of this place and have already recommended it to family, friends and colleagues - we cant wait to come back!!

  Read more less >

• Diane - Verified booking

  This was a last minute get away for my myself and partner plus our 2 dogs who we take everywhere with us.

  When we arrived everything was ready. We didn’t meet our hosts due to Covid restrictions but that was fine and understandable. We settled in and instantly relaxed, the girls (dogs) loved the safe garden area. We met the horses in the field and the fantastic wildlife around us. Plenty of walks on the door step. Met our hosts on day 2 and gave us loads of tips and places to walk. Loved every minute and will definitely be back. We have stayed in a lot of shepherds huts and this one is on our revisit list. If there was one thing we missed it was no welcome pack, you tend to get used to them now days. Not a problem for us we had everything with us. Take a bag of apples or carrots for the horses and enjoy... Hope to book again soon.

  Read more less >