New Year Breaks In Wales

Reviews

What our customers say about their holidays

• Phillie - Verified booking

  The concept is amazing, and the views incredible.

  However, so many things let the place down and therefore would not return. I am sorry I hadn't read previous reviews that all say the same. Unfortunately Sykes make it very difficult to view more than one review on the place. The windows and door frames were caked in black mould and were soaking wet, the cupboard housing all electrics had water gushing out of it and did not look safe. Nowhere to store clothes, food or wet clothes/towels after the hot tub. We were given two manky old towels for 5 people, I called the owner to ask for more and no response, rang again and left voicemail but noone called back. The system of entry whereby you turn up and ring them for the key code seems ludicrous when they don't answer the phone for 30 minutes or ring you back. The front door didn't close properly and assume why the whole frame is covered in mould, the doormat soaking wet, flooring was all lifted up, creaky and all slanted. The house was not flat but all leaning. The pipework underneath meant that when you had the heating on, it was scolding hot in certain places and could not walk bear feet. Our hot tub and WIFI stopped working, I assume they turned everything off thinking people had gone home (at one point we were the only ones there). Like I say, the concept is great, but sadly owners don't seem to give two hoots once they have your money about answering phonecalls and rectifying issues.

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• Chris - Verified booking

  Having read a few negative reviews we were a little unsure of what we would find.

  On arrival, pleasantly surprised at how spacious the lodge was. Sleeps 4 comfortably. We had 3 generations and 2 family dogs with us all with enough room. 2 2 seater sofas were comfortable. Decor is a little tired and a refresh would be a nice touch but property is clean. Decking area is completely covered which was a real bonus for us as the weather was unsettled but room to dry dogs and wet clothes outside. There is a launderette a few minutes walk away if you needed to dry clothes quickly. Our only negative is of the site itself. Dogs are not allowed in the outside covered area or bar area. We haven't encountered that at any of the previous sites we have stayed on. Probably wouldn't be an issue if the weather was dry as there's seating away from restaurant. Dogs must be on leads at all times and other than a very small enclosed area you aren't supposed to play with your dogs off lead, no fetch etc regardless of how well behaved you and your dogs are. Beach is very nearby so off lead time available there. Don't know if these are site specific rules or a Haven site norm but definitely food for thought for us when booking our next adventure.

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• Georgina - Verified booking

  Firstly I have to say what a beautiful place, with a bit of tlc this place would be outstanding!

  We had a fabulous stay. The lodge was reasonably clean few cobwebs here and there especially in the hallway and as stated the kitchen is well stocked however they is quite a few plates, bowls, cups and the tea pot with chips in, not a 100% hygienic using crockery with chunks missing. Also I would definitely get someone in to assess the main bathroom floor it's extremely soft under foot especially along the side of the bath, little unnerving when kneeling down to bath a toddler. Finally I would like to add from a safety point of view I'd look into having a convexed mirror put up opposite the driveway, we was very nearly taken out by a car bombing down the lane the entrance sits in quite a blind spot so you have to edge your way out to see if it's clear. Overall though it was hands down one of the nicest places we have stayed, we loved waking up and seeing cows in the next field, the property has a nice flow to it it was light, airy and very comfortable. We had a lovely week and we would happily book it again on the future. Thank you very much xx

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• Colin - Verified booking

  We booked for a weeks holiday for myself, my wife, our dog and our 2 (grown up) kids.

  I read all the past feedback after I had booked. This got me worried but it was fine. To update some previous peoples feedback, it looks like the chairs in the main room have ben replaced. There's now two new looking 2 seater settees. The TV remote worked fine and there was more than enough cutlery. As mentioned in another feedback, the wardrobe in the room with 2 singles is unusable but that was no big deal. As for the storage for a case in the single room, it fitted under the bed without a problem. The nights were cold but the heating kept the place lovely and warm. The only complaint I do have is the outside lights don't work. As we were there in November it was pretty dark in the night and the lights would have been nice to find my way up the steps when coming back from my late night dog walks. Perhaps a single light on a PIR sensor would be good? Did we enjoy ourselves there? Yes. Would we go back again? If I had any holidays left from work this year I would go straight back. I'm planning on returning next year :-)

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• Sandra - Verified booking

  The caravan was spotlessly clean and a good size It says it can sleep 7 but I don’t know how.

  The kitchen had everything you needed , but a dishwasher would have been nice rather than a washing machine. The seating in the sitting room however was very uncomfortable and had seen better days.and there was only enough seats for three people. It was very hard to get out of the seats,. The flooring in the living area was great laminate flooring. However the carpet in the rest of the van was old tired and dirty. The bathroom was great and a good hot shower. The main bedroom was nice,a good size and uncluttered. The second room had twin beds but t you could not get to the wardrobes or dressing table. The third room was very tiny and nowhere to put your case. It was though the only bed with a headboard. The bedding was very clean. The lights in the rooms were very dim and gave off poor light. There were no side lamps. I’ll in all it was clean warm and had all the basics but it needs updating .

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