New Year Breaks In Wales

Reviews

What our customers say about their holidays

• Lewys - Verified booking

  The property is lovely and really nice.

  Before arriving we had a damage and cleaning information pack with a hot tub disclaimer. The information pack was a little worrying as the cost of cleaning charges for pet hair and I had 2 with me. When we got to the property it was simple instruction from the email to access the property but no greeting on arrival. When we were putting food away in the freezer there was a smashed bottle which had not been cleaned up, there were a pack of Pringles on the cabinet that were out of date from July and also a plastic bottle left under the one sofa, this I was disappointed with due to the emails received about the cleaning charges. The hot tub we read through and said it’s cleaned every time someone leave and will be switched on and heated up ready. On the first night we never bothered with the hot tub due to the rain and darkness. We then went to look around 10:00 on the second day and the hot tub was cold and nothing would work it was saying pool too warm. I kept checking this by the hour and the water was cold with no change. I went to reception which was not open, I range the contact number provided on email and booklet in the love and no answer I also emailed the admin team and again no answer. I was unable to use the hot tub all weekend and this I am unhappy about as you pay extra to have a hot tub and we were unable to use. On the day of leaving the request to strip the beds and bag the sheets and towels ready for cleaners to collect was done before leaving. The hot tub had started to heat up but this was the day we were leaving. I feel we could have had more assistance to get this hot tub working and the general cleanliness wasn’t to the standard of what it seems before you attend due to the items we found, but the email makes you slightly worry before attending and taking your dogs as chargers and explained for different cleaning.

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• David - Verified booking

  Whilst the bathroom, bedroom and kitchen were generally acceptable, although not good, the living areas were poorly maintained and in an unacceptable state of cleanliness.

  On arrival we had to do a thorough clean of all surface areas, including soft furnishings. There were two sofas, we only sat on one, after surface washing, drying and spraying with dettol upholstery aerosol, the other sofa remained unused. The rocking chair was filthy and need several cleanings and spraying before it could be used. There was a large fresh blood stain on the back of this chair too. All switches and light pulls had to be cleaned, the floor lamp was filthy. Under beds remain dusty. Most of the cobwebs have been removed, but not the large old one between the oven door glass. The Beach Shack was far cleaner after our stay than it was before. The Shack was well ventilated - you could see through gaps in the walls and around all the poorly fitting windows. Two of the three external doors were non-operational. There appears to be a number of attempts to fill small holes around the wooden frame windows with random blotches of white filler, which was then left un-sanded etc. The garden was overgrown, although there was recent evidence of hacking back of the brambles. However, the kitchen utensils and dishes etc were clean and appropriate, the bedding and towels were clean and there were clear instructions re waste disposal. This Beach Shack has obviously been loved in the past and could be lovely again with some care and attention to detail. The location was the Beach Shack's saving grace. It was idyllic, very beautiful beach and excellent country walks.

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• Hayley - Verified booking

  We cut our break short my husband wanted to leave the moment we arrived but we stayed until the Thursday.

  The cleaner was still there when we arrived at about 3.30 on Sunday the place is Friday change so expected it to be ready . There was lots of damp/dirt in the bathroom and twin room, found a wet dirty towel on the back of our bedroom door. Kitchen hot water tap had no pressure and no hot water maintenance man came and told us we had to boast the water heater. Lack of information about anything on the site or in the chalet , swimming pool was good grandson used it every day partly because there was nothing else to do , the key for the swimming pool area did not work so had to get someone from reception to let us in , they told us we weren’t the first person staying at 48 to have this problem it needs sorting. The overall holiday was very disappointing. The site entrance is rough looking the buildings are tired and badly maintained and the first impression is bad , the empty pub/ restaurant area is a shame to see and the was not great . The children park needs maintenance also some bits were dangerous . Some of the window catches are stuck closed so couldn’t open them in the case of a fire it would be dangerous. The shower knob was very hard to turn on and off husband had to turn it off because we couldn’t. The taps in bathroom sink need changing as they were very hard to turn too . Would not recommend staying here to anyone.

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• Chris - Verified booking

  Having read a few negative reviews we were a little unsure of what we would find.

  On arrival, pleasantly surprised at how spacious the lodge was. Sleeps 4 comfortably. We had 3 generations and 2 family dogs with us all with enough room. 2 2 seater sofas were comfortable. Decor is a little tired and a refresh would be a nice touch but property is clean. Decking area is completely covered which was a real bonus for us as the weather was unsettled but room to dry dogs and wet clothes outside. There is a launderette a few minutes walk away if you needed to dry clothes quickly. Our only negative is of the site itself. Dogs are not allowed in the outside covered area or bar area. We haven't encountered that at any of the previous sites we have stayed on. Probably wouldn't be an issue if the weather was dry as there's seating away from restaurant. Dogs must be on leads at all times and other than a very small enclosed area you aren't supposed to play with your dogs off lead, no fetch etc regardless of how well behaved you and your dogs are. Beach is very nearby so off lead time available there. Don't know if these are site specific rules or a Haven site norm but definitely food for thought for us when booking our next adventure.

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• Darren - Verified booking

  Where do I start.

  . Very difficult to locate with inaccurate directions and nobody answering the phone to speak to about this! The local shop within 1 mile appears to be closed constantly and shuts daily at 14:00 meaning when you check in at at 15:00 there is nowhere to shop - nearest supermarket is 20 mins away. The shack is held together with temporary repairs and just needs some tlc. We spent the first night deep cleaning the touch points and surfaces. 2 door handles are broken which made using them interesting. Spiders and cobwebs everywhere, including oven (yes that’s that right, the oven). Children and us refused to sit on furniture so purchased some bed sheets to use as sofa covers. Previous guests food was left in fridge, shower also had previous users belongings in. Active wasp nest on the side. Our Dog developed an allergy whilst there which must be dust related. Dog poo left in the garden from previous user. Checked out early. I could go on and on… Been back two weeks and still await feedback and a resolution from Sykes, very disappointed. I will be exploring false advertisement of this holiday

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