Villas In Newquay

Reviews

What our customers say about their holidays

• Rachael - Verified booking

  *WOULDN'T STAY AGAIN* The location is great!

  BUT.. A BIG BUT! See other reviews? We can't all be wrong? The house wasn't cleaned properly from previous guests. Again! At this price point of 2-5k a week? You want/expect a sort of luxury. Right? That isn't what we received unfortunately. These are NOT limited to ALL our issues. 2 brown ( poo ? ) stains on a towel I washed my face with. Absolutely vile! I keep replaying it. Why was it there in the first place & not thrown away? I had to use my own beach towel all week. I didn't tell my children or they'd of not used the others. Amongst so many other things I kept to myself. Hairs from other people & bits of toilet roll in the washer and door. I gagged. Plus it smelled. ( it needs sanitised so didn't use ). Coffee maker not working. We have this same one. Dish drainer had actual rust on the entire bottom. I said I wouldn't use it as I didn't want a u.t.i from placing cups on it. Wads of hairs in the Dyson and a dirty container from previous guests. ( didn't use ). No salt in shaker, but leftover salt inside it & still dirty. I wouldn't of used it at this point, but why was it there? Under the sofa & cabinets/drawers had food and bits in them. I.m.o one of the bits looked like a hard booger. Gross! Loads & loads of food/dust/hairs on the floorboards/atop doors and lights. Massive stain on the corner of sofa/chairs furniture and walls throughout. Stain/old mark on the sheets. Again.. Why was it put back on? It was very visible. Closet door didn't open properly & nearly broke from being stuck. Lamp stopped working in one of the bedrooms. Toilet in the downstairs shower room was going to snap off wall after 1 use. Before you come @ me, my husband was a certified plumber. ( didn't use ). Speaking of toilet, one toilet plunger ( didn't check the rest folks sorry as I couldn't stomach it), had water and toilet "bits" still inside it from the last guests. Nice touch. Buzzing noise all night. ( not the sauna ). Had to download Spotify to drown it out. You have nearly no service in the house either, nor can call out inside the house. Even on your 4g. I still don't understand that. Wifi is weak so said Spotify shut off every few. No Freeview for Sky Glass nor can you watch "Sky Glass" Whats the point as others previously also said? A normal t.v would suffice. The sofa smelled of actual man sweat. Why not Febreeze it at the very least? I honestly didn't sit on it as I felt so grossed out. If the state of this place was like this after day 1... Then I just kept thinking... What more is there unseen, ect? It made me feel sick. Am I the one in the wrong to expect better? Than so be it folks. So be it. I'm the one wrong. If you like cleanliness than this house isn't for you. I do expect better. I too have never written a poor review once in my life & dislike even having to do this. I feel I may have skipped this review if Sykes would of rectified my issues in some minimal way, ( have you spoke to Hannah they kept stating? I just kept repeating myself ). But they haven't reached out. So here we are. I do now feel others ( YOU ) & the owner of the property should see and know my honest review. Housekeeping did show up after I wrote my complaint. I did in fact try to ring the numbers given, but with zero answer. Once I finally got through, I went on the balcony to do so. As no service as if the house is nade of steel. I didn't get through. So, I wrote to Sykes. On my holiday. Daily I reckon. Fun! *sarcasm* After the initial few attemps and emails, Hannah the manager as I'm aware, from housekeeping arrived unannounced at NIGHT mind you. I was in the shower and with my poorly little one. Putting me in a quite uncomfortable situation. Asking my husband and myself to "show her the issues." What were the issues? My husband said he was so taken back and caught off gaurd that he barely even listened. He and I also wanted to enjoy our holiday & didn't try to ruin it by discussing issues in front of our children. So, he wasn't aware of all mine, and I his. If that makes sense? Again, it was awkward when she arrived and at night. We are on holiday, poorly children, and very tired. He was people pleasing by nodding & being polite he said. End of. He now in hindsight wished he would of told her to kindly leave. What more was there to do? Unannounced? Clean then & there? It was your housekeepings/managers fault. No? Plus the house needs updating. Clearly that is not housekeepings fault. But 100% the quality of the clean, and hygiene issues. I wasn't about to point it out to her. I find that rude as well. But rather write to Syke instead. I did so the ENTIRE WEEK of my holiday & also took/sent photo's. It exhausted me the back and forth to be perfectly honest. It took time from my holiday & my family. Thanks! Would they have cleaned then & there by chatting to housekeeping? Honestly, still perplexed by that bit. The back & forth of emails to resolve this + all the issues has ruined the holiday like I say & others, so see for yourself. I have recieved nothing than this review after arriving home 1 day ( nearly 2 now ) and nothing has even been attempted to be resolved nor replied to me. Again, the housekeeper showed. But what was I to do with that? Go see her in my poo stained towel? Then to come back and offer a clean? I mean... I wouldn't stay here again sadly. It is soooo unfortunate as it's in a lovely location. My child also said the house was dirty. "From the mouths of babes" they always say folks eh? Nor would I use Sykes again after this first and last time. Such a shame. As other reviews state. I'd stay in a hotel, or Airbnb.

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• Amanda - Verified booking

  This was our very first holiday since the first lockdown in March 2020 and as you can imagine we were very ready and excited to get away.

  Our original accommodation was cancelled due to a shared entrance and we were very disappointed as we had chosen an apartment with a sea view very carefully. Sykes were excellent in arranging and sending a variety of choices in substitution but none with the sea view we were hoping for. HOWEVER we absolutely loved ELOEN and Crantock and we could not have wished for a more comfortable and welcoming home away from home. The house was immaculate and had all the comforts of home. The beds were super comfy and the rooms very light and airy. The loft conversion master suite was wonderful. The outside area with pots of herbs and fairy lights a great place for the sundowner cocktail. Crantock is a delightful Cornish village and we were only a short walk away from the beach and amazing coastal walks were on our doorstep. We signed up for surfing lessons with The Big Green Surf School on Crantock Beach and they were absolutely fantastic. We were a little skeptical about how we would cope in the freezing cold water in April, but the wetsuits truly are remarkable. It was very helpful not having to drive to the beach, as the Crantock Car Park is quite small and there is often a queue to get in and out. The cargo truck cafe on Crantock Beach is delightful perfect for coffee and sandwiches. The Albion Pub in the village is also great, although it was pretty chilly sitting outside for our first dinner out since last year!. We didn't manage to try Jam Jar Cafe in Crantock (the pizza's are apparently amazing) but we picked up coffee and pastries at their Newquay outlet. We hope that we can visit again and would definitely stay at Eloen again.

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• Darren - Verified booking

  The bed in the small room needed to be slightly bigger but I appreciate that space in that room probably wouldn’t accommodate.

  However, if the apartment is advertised as 4 bedrooms and 4 adult couples are staying it isn’t ideal. We had 3 adult couples and a single adult so put the single adult in the double and a couple in the twin, which wasn’t ideal but acceptable to us. Could a bigger double bed be put in the twin room and just a single bed be put in the small room which currently houses a small double? Also there wasn’t anywhere to put clothes or hang them in the small room which was really frustrating. Again, space would be an issue for furniture possibly but just to have some hooks on the wall and a mirror would have been nice. We also felt the Lounge needed another large sofa to accommodate 7 adults - there is certainly enough space. To hire the property isn’t cheap and I just felt that it was slightly lacking in comfort for the price in relation to the size of the number of adults staying. There was also an issue with noise being generated by the hot tub motor which I tried to address with Sykes on the first day we were there but although I spoke to James and was told I would get a call back after he spoke to the owner I unfortunately didn’t. I do appreciate that the property has only just opened for business and that there may well be little issues that crop up and I also want to stress that we did think that overall the property was very nice and in a fantastic location. It just needs to offer a little more comfort for the price.

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• Josh - Verified booking

  Overall very good.

  Nice property and great location with great views and a 5min walk to the sandy cove which is perfect! (sea does come in quickly though during the day). Only a pub and pizza place near the beach, so have to head into Newquay for any food shops, or have a online delivery done. Location is amazing other than the lack of a local shop where the pub is. Was worried reading other reviews about the cleaning, but was pretty good overall and house is well equipped with Washer/Dryer, hair dryers, clothes horse, iron and iron board, kettle and boiling water tap (read below safety warning on this). SAFETY NOTE: Kitchen mixer tap is a bit dangerous as no safety twist to stop children or even adults turning it on thinking its a hot tap - just a plastic sign saying its boiling water but as it looks like a standard mixer tap and works the same way, everyone would just turn it on like normal. Some improvements that would make it perfect: > Better pillows on the beds > Hooks on back of doors (especially in the bathrooms - no where to hang anything) especially in the main bathroom only a small radiator to hang bits on. > Toilet roll holders on the walls in all toilets > Some safety measures on the hot boiling tap (looks just like a hot tap and had a near miss) > Oven only has one shelf - would be better to have 2 plus another oven tray and some oven gloves

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• Jill - Verified booking

  Adequate let, potentially outstanding.

  Quiet location with easy access to shop, pub beach and main roads, Very comfortable beds. Bathrooms outstanding. Kitchen spacious with excellent appliances tho no user guides. BUT Fourth bedroom was a mattress on the floor with nothing else!!! Twin room had NO wardrobe space ( hooks on the wall), only a set of ancient drawers filled with old clothes; a sign the cleaning is less than adequate. “Carefully selected” Antique”furniture was old and scratched car boot quality. The heating was permanently on- outside temperature 22. James fixed it remotely but that failed. So we were HOT. Kitchen had four uncomfortable chairs, rest were foldaway chairs- for seven people? Limited crockery, so after a drink you had to wash your cup. Similarly the cutlery. Grill pan and microwave filthy- not cleaned. Back patio full of weeds Broken blinds in kitchen and bedroom. This property was finished in a hurry to cash in on the 2021 staycation boom. A few changes and a good cleaner could change it from adequate to outstanding. Sykes for the first time you disappointed us.

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