Villas In Newton Stewart

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  There were many positives about staying in Bruce apartment. It was clean and comfortable (especially the bed). The welcome pack containing home made bread, eggs, scones, homemade jam and other goodies was great. The facilities were good although a few more dishes in the kitchen would be useful, eg teapot, cafetiere and a larger number of items of cutlery/crockery so that it wasn't necessary to put on a half filled dishwasher after every meal so that there was enough cutlery/crockery for next meal. There had been storms which blew down trees the weekend before we arrived causing damage and there was no internet. As I had planned to work from "home" one of the days the estate manager kindly provided access to another property with internet access, which was much appreciated. However, not having internet access generally was a limitation, particularly for the younger members of the group. The other issue that became obvious over time was that a number of the radiators were not heating up so the apartment wasn't cosy, and as our stay fell over Christmas period there were limited options for resolving this. We did like the apartment and would still consider a propert at Penninghame but our stay would have been more comfortable had the heating been working adequately and internet had been working.

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• Confirmed Guest - Verified booking

  Great house in a fantastic location. Very warm and comfortable and loved all the walks and wildlife. Unfortunately, the hottub was not working and whilst we were told about this a few days before arriving, from reading the visitor book, it's obvious the hottub hasn't worked much since the start of the year. We think it's disingenuous to keep marketing the hottub if its mostly not working! We also had no way to light the wood burner, as the gas lighter was empty and no matches provided. There were emergency matches but these were old and damp so of no use to us, or in an emergency. We tried the caretakers on all 3 of the numbers provided but received no callback despite leaving a voicemail. Given the isolated nature of the property perhaps a call from the caretaker when each guest has settled in would be helpful? The only form of contact from the house is a pay phone, which seems mean and impractical given many people don't carry cash these days. We very much enjoyed our stay but a few items above need attention. We had no difficulties but if we had, there is no real provision for emergencies.

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• Kerry - Verified booking

  Blown away by how quaint this cottage was on the outside and in.

  Fresh roses, chocs, cheese and crackers, with beer and bubbles upon arrival- what a lovely gesture, thank you! The birdies were a pleasant time stealer while having breakfast. Log fire and unlimited logs with kindle was wonderful and so well organised - again thank you. The cottage was so warm. Books, games and literature was beneficial and the TV was brilliant. The deep bath and mood lighting was very romantic and great for sole relaxation with the beautiful views of the the trees through the windows. The huge bed was amazing and so comfortable. We have slept really well. The stairs are grand and manageable. Down stairs toilet was very handy. Kitchen was well equipped - better than our own. This cottage was clean, modern, comfortable, spectacular and very private. Landlords at the end of the phone should one need assistance - thanks. Local walks are a must- the views are spectacularly picturesque, that will remain in our heart and minds forever. Can't wait to revisit. Thanks Kerry and Ben Date of experience: 29 December 2022 -5th January 2023.

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• Norma - Verified booking

  Despite the photograph of the cottage it was not a secluded cottage in a private garden but attached to a bigger house belonging to the owners.

  The rooms were both extremely dark with very little day light getting into the building, we had to have the lights on all the time and it still was difficult to read. The sofa and chair were very uncomfortable and the only eating space was the breakfast bar which is not suitable for a relaxing evening meal. The stairs are extremely steep and require a second hand rail on the right hand side to provide a safer journey up and down. There was no wardrobe in which to hang clothes; only a few pegs at the top of the stairs outside the bedroom door. No doubt the owners thought the cottage quirky but it could have been so much nicer if it had been designed by someone with experienced. Considering the size and inadequate furnishings, the dingy interior and the odd collection of aging vehicles parked in the grounds I consider this property to be very over priced and definitely not worth the money you charged for it. Yours somewhat disappointed Norma C M Adam

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• Alan - Verified booking

  The Paddock is a lovely bungalow close to beautiful and stunning countryside.

  Kirkgowan is a small and quite village with one small (friendly) shop. Sykes description of the property describes the nearest pub, The Craighlaw Arms Hotel, a 200-year old coaching inn, as been .3 of a mile from The Paddock. This is not correct. The Craighlaw has been closed for a year! The nearest pub/cafeis at least 8 miles away. We picked The Paddock over another property, which was situated 'in the country', because on holiday we like to have a 'local' for an occassional meal out, and to socialise, without the need to use a car. We have tried to raise the above with Sykes but their site is not user friendly when it comes to submitting complaints. The Paddock itself is a fine property. But we believe Sykes description of properties etc should provide a true representation. The Paddock has only been available to rent this year. The Craighlaw has been closed as a pub since last year: so it appears Sykes knew before they listed the property.

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