New Year Cottages

Reviews

What our customers say about their holidays

• Jessica - Verified booking

  I am not sure how much of our lovely stay in Pembrokshire was thanks to Ramsey Cottage sadly.

  To start the address for the cottage is incorrect on the website. The check in and check out times differ on each area of the website page also. Upon arrival, ample parking and the property is set in an undeniably beautiful location. But our first observation of Ramsay Cottage was how long the grass was in the garden. We ended up asking one of the neighbours who lived on site to mow it for us when he was doing his own lawn. To add to that we believe there is Giant Hogweed growing in the courtyard which is in fact poisonous! A matter of hours after we arrived the WiFi went down and never came back on again in the four days we were there. So we are in the middle of nowhere with no signal or WiFi... We contacted the owner on multiple occasions but it never got sorted. We gave up in the end.There was no 'welcome pack' on arrival which is a given in every other cottage we have stayed in. Only one tea towel and no cleaning products or black bags. How are we meant to leave the property as we found it if there are no cleaning materials to do so? Also, a little odd to be asked to strip the beds, but hey ho! Having read all the previous reviews, I'd hoped they might have been acted upon but sadly not. Our stay in Pembrokshire was wonderful, and Ramsey Cottage could be absolutely stunning. It is a gorgeous little cottage, very clean and well presented but improvements overall needed.

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• Michael - Verified booking

  The location is beautiful.

  The house is great apart from a few minor issues. The space was as advertised. Great to have three toilets and two showers. Kitchen was very well equipped. The whole house was in perfect condition. The central heating and hot water were very good and there was an endless supply of wood and kindling to add extra atmosphere. If the weather had been better we’d have made use of the large and beautiful garden. Parking was a bit tricky because it’s on a steep hill, but we got the knack. Not sure if the top drive is part of the house, so mainly used the one on same level as the house. My elderly parents feel the cold and have done mobility problems. They were able to get in and around the house with no difficulty and it was warm and comfortable for them. There was a very generous and tasty welcome pack. The only issues were: It was a squeeze for six adults in the lounge, not due to the size of the space but the choice of furniture: two overly large armchairs and a settee which was a squeeze for three medium adults. The downstairs toilet is prone to blocking: we didn’t put anything down it that you shouldn’t and there is a notice about the problem. So either solve the problem or tell guests they should only urinate in it.

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• Linda - Verified booking

  Great area, nice cottage, but the place was dirty.

  There were cobwebs in every room like it hadn't been cleaned, which was evident it hadn't been for sometime. There was cobwebs on windows in all rooms. There was even cobwebs on the stair carpet corners, that's how bad it was. My husband got rid of 15 spiders within the first 30 mins. The vent in the lounge window broken. There were dead flies on the lounge floor. The handrail going upstairs was sticky, the carpet filthy. The kitchen windows were dirty. When we were packing to leave I dropped a hanger and when my husband picked it up, there was an empty biscuit wrapper behind the bedside cabinet.... the outside table and chairs had a broken chair. Had it been a hotel, you can change but after paying for a week we were stuck. Disgraceful. I don't pay through the nose for a week away to clean up someone else's dirt. The owner get 6 hours to turn the property around, putting clean towels in the property does not constitute a deep clean. Which should be the minimum after covid.

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• Stephen - Verified booking

  Fabulous property with fabulous gardens, lovely setting for peace and quiet.

  Great facilities and plenty of parking. Really not happy with the fact I was not informed of the major road closures on all the main roads within less than a mile of the property for one third of the day! Meant I had to change my plans so as to be back from anywhere earlier than I wanted and was prevented from going out in the evening ! Terrible lack of information regarding this disruption. Not happy there was no hot water and heating until someone came and turned it back ON ! Not happy with the appearance of strangers walking around the property with no notification or introduction (from "Lyme Bay holidays"), rented the property for peace and to have no disturbances ! Not happy with the lawn mowers and strimmer's being wielded in the garden at stupid o'clock in the morning for a holiday property waking me up ! In essence I loved the property but disliked the way it was being managed.

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• Mr McGinty - Verified booking

  Perfect Spot for a Relaxing Getaway! We had such a great stay at this holiday home — honestly, it was even better than we expected. The location is beautiful and super peaceful, but still really convenient for getting to shops, restaurants, and things to do. It felt like a little escape from the hustle without being too remote. The place was spotless when we arrived, which we really appreciated. You can tell the owners take a lot of pride in keeping it clean and comfortable. Fresh towels, clean sheets, and everything smelled fresh. The house had everything we needed and more. The kitchen was fully stocked with all the bits and pieces to cook real meals, the Wi-Fi was solid. We especially loved hanging out on the patio in the evenings — such a nice bonus. All in all, it was a super cozy, well-equipped, and relaxing place to stay. We’d come back in a heartbeat!

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