Romantic Cottages in the UK

Reviews

What our customers say about their holidays

• Steve - Verified booking

  This property is in need of some update's looking tired and dated.

  The sofa is old and worn and seats dipped in the middle the cushions and throws I removed and stored in wardrobe as they were grubby and had seen better days. The oven and oven trays were filthy oven needs deep clean. The dishwasher needs replacing as does not clean properly even on deep clean. The bath tub is a hazard- I filled and emptied this 3-4 times as jets were absolutely filled with mould grime and dirt. I tried to use the bath every day but each time I put the jets on lots of dirt came out even after cleaning it many times myself. Thankfully I tried the jets before getting into the bath as this is a serious hazard if you had any open grazes/ wounds, could cause infection. I reported this to Sykes and sent photos. They apparently sent someone out and said it was resolved but I assure you it’s not. The hot tub outside was very disappointing too, we were really looking forward to using this, the power out of the jets were really poor even when adjusted not powerful at all also the lights do not work on it of a evening anymore so quite dangerous. The Xmas decs were really old and dated. The views are amazing the property could be luxurious if a bit of time and money was spent bringing it back to a high quality rental but I have to say we were very disappointed considering the large sum of money we spent, we would not stay again or recommend unless improvements were made. We stayed in another apartment just behind this property on the end that had the same facilities listed as this but the quality and standard was much higher this was with Cornish gems.

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• Rachael - Verified booking

  Overall we had a lovely stay, and at a glance is the perfect place.

  Beautiful views, all modern furniture and appliances and comfortable beds and sofas. Plenty of games/books provided and the cupboard in the bathroom was a god send…spare bulbs, batteries, tools and even a sewing kit which for once we actually needed! Great for beach access and the train station (which actually didn’t disturb us at all despite the line being close) The only down sides were the work that was being carried out at a neighbouring property. Hammering and drilling from 8am all day, and the property is so close they may as well be outside your window which is how it felt so my daughter had to have her bedroom curtains closed all the time for privacy. The hot tub really could benefit from a privacy screen, as you are visible to all passers by going to the beach/station which is a little awkward! Although clean, there was a lot of long dust cobwebs in corners and on skylights which were noticeable and things left over from previous guests under the drawers when I dropped an earring. All in all a beautiful apartment, and everything well thought of for your convenience. Just to add, in other properties I have stayed in, the welcome pack had extra info like nearest hosp/dr/dentist, recommendations for food delivery/restaurants, and local info like parks/shops/taxi numbers. Maybe something to think about adding to your pack? Thanks for allowing us an extra day also due to the train strikes!

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• Innes - Verified booking

  The house is in a really nice location and the views are stunning.

  The cleanliness of the house was an issue. In the kitchen, we had to wash pans and dishes before use and the microwave was filthy. And the supplies provided were less than minimal - no spare rubbish bags no spare kitchen paper towels and no silver foil and hand soap 99.9% used. When paying more than £4000 a week one expects more than this. And, the other holiday rental services we have used provide a welcome hamper with all sorts of goodies including bread and eggs and butter and wine etc etc. but as far as I could tell the only things provided were a small box of biscuits and a pint of milk. Not much of a welcome hamper for a £4000+ a week rental. We had to resolve the cleanliness problem ourselves by washing everything, and then, to add insult to injury, Sykes sends a message asking if Sykes has resolved everything by saying that they will tell the "brand." Also, Sykes apologized for the property not being up to the standard I expected on arrival which suggests that the issue was my problem for having excessively high standards. Does not Sykes expect the property to be clean? Does Sykes think that guests should have to wash everything in the kitchen before they can use it?? Your messages were not designed to placate an already unhappy guest.

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• Gary - Verified booking

  This apartment was, as listed, comfortable, spacious and well equipped.

  It is well located although the walk back up the hill from the beach is testing. However, one issue has left me uncomfortable. I made this booking in May 2022 and originally needed a large property for myself plus my sister and brother-in-law who live in Canada but wanted to visit Cornwall. Unfortunately, in September 2022 my sister was diagnosed with bone cancer and had to embark on a long and unpleasant course of chemotherapy and other treatment, and was advised not to travel. I queried whether I could be allowed to cancel this booking and replace it with a booking for a smaller property which would be more suitable for myself as a solo occupant, but was told, "The Owner has responded and I'm really sorry but they have advised that they would not be willing to release and refund their commision from your agreement." I would have thought that in the circumstances, and given that there would have been six months available to re-let the property, a more considerate response might have been forthcoming.

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• Testimonial - Verified booking

  "This was our second stay in this house.

  It doesn't seem to have changed in any way! We loved it the first time and this time we felt exactly the same. First time round we had two of our children with us; it was perfect for a family, with room to spread out. Our sons remember it with great affection. My husband and I came on our own this time and, again, it felt perfect. Standards of accommodation, hygiene, equipment and facilities are consistently high. The house is situated in a wonderful position, with the station over the road, the footpath down the cliff just across the bridge and, of course, the gorgeous beach down the hill. The rather depressing building work being carried out by the hotel on the beach detracted a little from our time down there; it's sad that a private business can own a beach - I feel that it should belong to everyone." Brenda Bixter

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