School Holiday Dates 2017

Reviews

What our customers say about their holidays

• Sallie - Verified booking

  We reported several issues during our stay; 1: Hall lighting - non existent.

  Reported Monday 19th June - resolved Friday 21st June with electrician in attendance. 2: Main bathroom lighting - only 1 of 2 inadequate wall lights working - bulb was completely missing and had never been replaced leaving the room incredibly dark given the dark wooden slat blind (required to be down at all times due to the property to the rear). With a shower over the bath and no handles or non slip bath mat it didn't feel very safe. We checked the understairs cupboard but no bulb there to fit. Reported on Monday 19th June - never resolved during our entire stay. 3: The downstairs shower wasn't getting warm at all and the shower head was broken. Shower curtain sits too high above the tray so the moment the shower was switched on the entire floor was soaking wet. Reported 19th June - plumber arrived Wednesday 26th and was never resolved. 4: Major issue with flies from the middle weekend - Saturday 24th June onwards. They appeared to be coming from inside the very rotten sash windows which was really unpleasant with 30-40 emerging each time approx 3 times a day for the rest of our stay! Reported and never resolved. This house requires an awful lot of maintenance and the garden is incredibly overgrown. The beds creak constantly. The floorboards either side of the bath are rotting. The kitchen equipment is so basic without so much as a serving spoon. The fact that the washing machine is in an incredibly musty outhouse should be mentioned in the details to prospective customers. The information folder for the house was hidden inside the meter cupboard above the breakfast bar and should be on full view for arriving guests. Why were you not aware of the issues we raise as surely they should have been reported back by cleaners during the turnaround between guests and should have been rectified? We have asked for a cost adjustment for our holiday and I understand that this has been passed to the relevant team and I look forward to hearing from you.

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• Angela - Verified booking

  Lovely house with a great location and very comfortable.

  Unfortunately the cleanliness and maintenance of the property has affected my feedback. I have stayed in Sykes properties several times and always found them to be of the highest quality. However, on this occasion this is not the case. Firstly the view from the balcony did not match the photographs. A flag has been cleverly placed on the railing of the balcony when the photo for your website was taken to hide the view - which is in fact a derelict building that is an eyesore! Then there is the cleanliness of the property as follows that I have taken photos of if the company wishes to see them. - lots of dirt and dust on the bedroom plugs, litter under the bed, dust and dirt on the mattress for the travel cot that is on top of the wardrobe, stains down the bathroom door, dust and sand underneath the living room couch, dirt on the living room floor that looked like it had not been mopped. The balcony decking was tired and worn looking, there was chewing gum on the balcony floor and an empty bottle of beer and some material in the guttering of the balcony that must have been dropped there by a previous holiday maker. Then re maintenance some of the kitchen cupboards and the sink taps were loose, no instructions on how to use the tv or electric fire. There was a remote control in one of the kitchen drawers that I think may be for the fire but it had no batteries in it. We could not work the central heating as there were no instructions and one of the nights that we stayed was cold. I have to say that the beds and linen were very clean and comfortable and the bathroom was clean and the shower good. I have given 3 stars overall due to the property location and layout.

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• Alison - Verified booking

  We asked for the paving to be power washed to remove green slippery surface before we came.

  This was done, thank you. The instructions for the kitchen were non existent. it took a bit of time to discover there was a fridge freezer in the boiler room next to the kitchen. The fridges and wine cooler in the kitchen proper were not on when we arrived and we could not find out how to turn them on, so had to contact with some difficulty a maintenance man to come. He had to use his phone, for instructions so there was no chance we could have done it ourselves. The written house guide with useful info for general things and good info for local amenities we discovered in a drawer in the kitchen diner, and this would have been helpful to have in a visible obvious place, ie. on the low table as one came in so that one could consult at once. But we found the house very easy to be in and enjoy with a lot of family Thank you. The most important thing you could do is to have an EASILY AVAILABLE LOCAL PERSON REPRESENTATIVE - ON THE END OF A PHONE CLEARLY WRITTEN UP. THIS IS THE SINGLE BEST IMPROVEMENT YOU COULD INSTIGATE. THERE IS NOTHIHG WORSE THAN HAVING THAT TERRIBLE ROUND AND ROUND ANSWER PHONE WHICH GETS NO WHERE USEFUL EASILY OR QUICKLY, Thank you for opportunity to share our opinions, the house is a very good one for a large number of people, it has a glorious position and view, the surrrorundings are peaceful and beautiful, and it is a very nice house to live in!. - good atmosphere. I would certainly recommend it to my friends and take it again especially if the easily remedied points above were addressed.. AVoelcker

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• Alexandra - Verified booking

  We really enjoyed our stay in the Lookout.

  It is a very tastefully furnished house, well equipped and decorated with an eye for the detail. The view from the front rooms is spectacular! The house is a little older but very clean and Georgina, the housekeeper, and her husband are really friendly and supportive. It should be mentioned, though, that the house can‘t be reached by car at all. You have to carry all your luggage and the shopping up a steep and narrow little lane, which is a little tedious. We found parking quite difficult as well. We drive a rather large car and so we ended up parking the car well out of Mousehole up the hill most evenings. So more specific information in advance on these two aspects would be helpful and fair. Nevertheless, we would book the house again, since we really felt at home there. We think it is a pity that the garden is not in a better condition, though. It would be a really lovely place to sit. The lower lock of the front door blocks, so on our arrival it took us more than half an hour to open the door, which was not a pleasant experience after a long journey. We called ALL the numbers provided by Sykes (including the one of the local property manager), but couldn‘t reach anybody. So for about half an hour we were quite worried that we wouldn‘t have a place to stay the night. In the end we managed to turn the key, but we really think that lock should be changed. The house also provides a washing machine, which isn‘t mentioned in the description of the property. So that was a pleasant surprise.

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• Gavin - Verified booking

  This review is based on the Sykes rating of this property as 5* and the price point that it sits at.

  Overall, the house was disappointing and in need of significant maintenance. By the end of the first 48h, the washing machine had flooded the utility room, a fridge wouldn't close and the dishwasher rotating arm and wheels had fallen off. Sykes sent out a member of John Bray to look at these issues, and the issue with the fridge was resolved. The electrics need to be looked at (when you turned the utility light on, the lights in the kitchen dimmed/turned off). The carpets need to be replaced (marks, dirty). The main issue was the living room. It smelt, the sofas were damp when we arrived and there were a lot of scatter cushions, many of which don't seem to have been washed in a number of years. The outdoor furniture cushions (which were also dirty) were left in a pile in the corner. Dirty throws. Dirty, marked rugs, dusty glitter ball (it didn't work because it was too dusty). No trampoline (as shown in pictures). Couldn't use coffee machine as parts were missing. These aren't all issues that can be resolved from a 'visit' whilst we are on our holiday, they should have been resolved before people spend good money on a stay. The owner needs to invest in a refurbishment and Sykes need to review their rating of the property/up their standards when it comes to cleaning.

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