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United Kingdom Self Catering
Cumbria
North Lodge
Ref: S487694
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From
£117
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£122
per nightWorcestershire
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£135
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£76
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£89
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per nightCornwall
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Ref: S879651
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From
£89
per nightLeicester
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Ref: S1243982
From
£107
per nightDinas Cross
Min-Y-Ffordd
Ref: S1018599
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£65
per nightCornwall
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Ref: S1081940
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£88
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Stillwater Retreat - Billing Aquadrome
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£62
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per nightReviews
What our customers say about their holidays
Charles - Verified booking
I want to be clear that the location of this property is fantastic for a stay in the centre of the beautiful Dartmouth.
If location is more important than some of the things I am going to mention then you should consider this property; especially if the owners rectify some of the maintenance and hygiene/cleanliness issues. I must state that the communication from the customer service team has been quick and excellent in listening to the issues raised throughout the stay. I would highly recommend booking with Sykes Cottages / Coast & Country Cottages for their customer service. The parking permit is a fantastic thing to have for a stay and we had no issues parking even on busier days and there are two EV chargers in the car park. The listing does state the property is located next to a public house (The Dolphin) and we did note this prior to booking so I do wish to make that clear to anyone reading my next point. There is a washer dryer but a sign advising you not to use the dryer for safety reasons. There is a small dishwasher but it is asked pans are not cleaned in it and to limit use to smaller items. The property is located next to a public house and a few metres from another larger public house (The Market House Inn). Both are open until 11pm. Customers smoke and drink outside up to around 11.15pm and can be rowdy and loud. Both public houses play very loud music including live music. We did stay on the Euro Final night so noise can be excused but we were unable to sleep due to the loud music and noise from customers until around 11.30pm for 5 of the 7 nights we stayed. We were advised on the Friday after an awful nights sleep that Thursday is live music night around Dartmouth and we heard incredibly loud music from multiple locations. If you enjoy getting to sleep before 11pm or have young children I would advise you to avoid this property especially if there are events happening during that time. The noise is not the fault of the property owner, however I feel the listing statement regarding the public house is hugely understated and we would not have booked the property with a clearer statement on the listing. Any rubbish has to be collected in black bin bags and kept in the property until the night before departure. At that point you must place it all in a seagull proof bag outside the property. There is nowhere to store this rubbish other that inside the living area prior to that point so it can be rather smelly and unpleasant to keep rubbish bags in the kitchen especially when hot weather and staying for a number of days so please consider this. We had to purchase air freshener sprays to make the pong. The property itself does require some maintenance and attention. It felt like the owners had perhaps left it unused for a time or it had lacked some upkeep. It may perhaps also be that people who have stayed prior to us had not reported maintenance issues and the owners are not aware so all I can state is that the property felt unloved. I wonât list the issues but I hope the owners taken some quick action. I was advised by the Coast & Country Cottages team member on handing back the keys that the owners had in fact not had the property listed for a time and were due to visit the property next week to undertake some maintenance so that is great to hear for future customers and nice to know my feedback during the stay was reported to them. I would say my core concern during the stay was the hygiene and cleanliness issues in the kitchen. The chopping board was in a state that it should have been replaced some time ago. There were dirty mugs and plates in the cupboards when you got down to the latter items piled up or further back in a cupboard. The knife block included rusting knives and it should have been relaxed some time ago. There appears a lack of care in the cleaning process for the property and better or more frequent review of equipment provided should take place. During the stay I mentioned that there was a need for some cooking utensils such as a spoon and spatula, plus some smaller bowls for cereal. The customer service team did quickly provide a chopping board set, bowls and utensils quickly. My concern was these appeared in the kitchen without us being aware someone was going to enter the property whilst we were out. This felt intrusive and was a concern of who had entered the property with all our belongings there. It is important that something like that needs to be advised in advance even with a text or voice message if not able to speak on a call. This takes away from the positive action of providing the items. Our feelings were reported to the customer service team and acknowledged. We purchased some food and milk on arrival but it turned out the fridge was not set to be cold enough for suitable storage of the food and it was too warm. We donât know this initially as we were out in the day but milk wasnât cold, strawberries went mouldy in less than 48 hours, and we had concerns with the risk in consuming the meat and cheese. This cost us approximately £30 in waste due to having to discard. I reported the concern to the customer service team and will seek compensation for this loss. The team should ensure the fridge is cooled enough and on for plenty of time prior to any arrival. In terms of arrival at the property, when we collected the keys we were advised that there may be a musty smell in the stairs area due to not being used for a period of time. This certainly was the case and whilst they smell dissipated with time, the smell of the bin bags replaced it per my earlier note. Good points: 1) location in centre of Dartmouth 2) customer service from the team 3) board games and dvds provided 4) parking permit provided during stay 5) lots of excellent places to eat nearby 6) large bedrooms for up to 6 guests Bad points: 1) maintenance issues need attention 2) poor cleanliness in kitchen 3) missing items in kitchen 4) very loud music from local venues (not just the public house next door) for majority of stay 5) seagulls are incredibly loud and it cannot be underestimated how loud they can be day and night albeit not the fault of the owners 6) hygiene concerns with filled bins bags stored in property during stay especially during warmer weather (smelly and unhygienic) Overall whilst my review has a number of negative issues mentioned, there is scope for some simple actions to be taken to resolve some of these. The information folder was clear and informative so do ensure it is read on arrival. To take the customer experience to the next level I would suggest itâs nice to arrive after a long journey to a little care package. Perhaps milk, bread, tea bags, or even items for a Devon cream tea. The points mentioned in my review were communicated to the customer service team during the stay. I hope this helps anyone looking to stay at the property with what I hope is a balanced feedback.
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Sam - Verified booking
Well, what can I say, North Lodge is amazing!
! Apart from being slightly apprehensive regarding the comments about a man banging on doors and windows, (which I am happy to report we didnât encounter during our stay) we had a fabulous time! The lodge is very close to the centre of town, walkable but it is uphill on the way back. We visited the Crown and Cushion for a meal, the staff there were lovely and the meal amazingâ¦We can highly recommend the Blade of beef. Fish and chips from the riverside chippy were also delicious, we took them back to the lodge and ate them on the picnic bench outside! North Lodge is ideally placed for days out. We Stumbled upon Penrith Castle where we had a lovely walk around the ruins and park, in hindsight we should have packed a picnic and had our lunch there as the weather was lovely. Windermere and The Beatrix Potter museum is about a 60minute drive away, my little girl loved the museum and my Mum and Pooch enjoyed watching the world go by with a cup of coffee across the road in the Flying Pig where we had a very tasty lunch too. Hadrians wall is approximately 1 hour away, we didnât research it very well so didnât get the best experience but the tea room at Birdoswald was lovely and my daughter managed to get a âRoman rulerâ from the souvenir shop. North lodge has everything you could need for a fabulous stay including the hot tub which my little girl loved! The kitchen is extremely well equipped, all the usuals toaster, microwave etc but not mentioned in the lodges description is the fact that tea towels, dish cloths, washing up liquid and dishwasher tablets are provided too as well as plenty of loo rolls, we brought our own and were pleasantly surprised when we found them already provided. There is also a hairdryer in one of the bedrooms which is a bonus. The information folder and leaflets are all very helpful and include wifi password and emergency contacts. We have a couple of teeny tiny suggestions - a couple more mats in the hot tub/shower would be helpful as I felt like I was going to slip with my wet feet on the tiled floor and finally, the security light at the back of the lodgeâ¦wonderful to have but we looked like we were doing a rain dance every night when we were out with the dog as it only stays on for a few seconds!!! We had an amazing stay and will definitely be coming back, my little girl wants to stay for the full week next time!!! Thank you for making our break amazing & comfortable and we will see you soon.
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Euan - Verified booking
Overall, the property is beautiful and ideally located.
We've only given it 3 stars because of 2 key issues: 1) There is a warning message in the welcome book about the potential for a disgruntled neighbour (estate manager) to pound on the doors and windows late at night, and if he does to report him to the police (again). This was extremely unsettling for us and meant that we would not let our daughter sleep downstairs as she had hoped to. While no incidents occurred, if it warrants being in the welcome pack then this should be included in the property description on your site 2) On arrival, the hot tub was at 22 degrees and not in heating mode. We were able to set it to heating (as we have one of our own), but it meant that we could not use it until late on Friday night. When we did use it, the filter came loose when the jets were activated. Although we refitted it, it was clearly not secure as the next evening when we went to use the hot tub again, the water was cloudy with an orange 'scum' around the sides. We did contact the caretaker on Sunday morning, and he came around very promptly to add chemicals to the water, but even on Sunday evening, the water was still not very clear, and we felt itchy while using it. We paid a significant premium to rent a property with a hot tub, but we don't feel that we got the use of it as we should have done, because it wasn't working properly.
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Jacquie - Verified booking
We've just enjoyed a second stay in Stubb Oak as we love it.
It feels like a home from home, relaxing , clean and amazingly well stocked. The beds are super comfy too and the owners really have thought of everything that you might need during your stay. 2 lounges, each with a smart TV too, so plenty of space for 6 people The gardens are large, secure and well equipped with garden furniture enabling you to enjoy a drinks and food outside The bird feeders attract so many different species and watching the badgers come to feed at dusk is wonderful Parking for 4 cars on the drives too is a real bonus The location in Colwall is great as you can visit so many places either on foot, for example a 6 mile return trip to The Kettle Sings across the fields and hills and the food is lovely, as are the spectacular views from the cafe, or by car to Ledbury, Symonds Yat, Upton upon Severn, Tewkesbury and Worcester. There is a train station too with connections to Birmingham and the West Midlands. There is a small convenience store in Colwall for essentials and newspapers within walking distance There are so many walks to do in the Malvern Hills, a wonderful theatre and cinema in Great Malvern, plus plenty of eateries and a waitrose. Highly recommend Stubb Oak for a relaxing break if you love an outdoors holiday in beautiful British countryside no matter what the weather is doing
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Jon - Verified booking
We had a great time and enjoyed our stay.
The cottage is in a fantastic location for walking, accessing the 2 nearby beaches and coastal path, and exploring the whole area. We were very comfortable - very comfy beds and sofas, and good showers. The table tennis table was great too. A few feedback points on things that we felt could be improved and reflected in the lower scores on a few of our ratings: - Broken smoke alarm on the upstairs landing. This should be replaced asap. - The fridge is on its way out. Too small for a self catering property of this size and it kept on freezing things. - The photos didnât give an accurate impression of the property from the outside, leaving out that thereâs on- going building work and scaffolding up on the attached neighbouring house (the property was stated to be a detached stone cottage at the time of booking and during stay). This didnât bother us particularly- weâd probably have still booked - but full disclosure upfront on this wouldâve been much better. - The property wasnât particularly clean in comparison with some other places weâve stayed. it didnât bother us as we just cleaned it ourselves anyway. - Quite a lot of clutter in cupboards / shelves - again not a big problem for us but not something weâve come across in other places.
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