Self Catering Holidays In The United Kingdom

Reviews

What our customers say about their holidays

• Mrs Emma Blustin - Verified booking

  The house was very spacious and a pleasure to stay in, well equipped and comfortable. My poor rating is more to do with the agent's service. I emailed a couple of times but didn't get a particularly prompt response, e.g. the last time I waited 14 days and had to follow up to prompt a response. I also found it quite difficult to get information from your 'help desk' about the property, e.g. I asked more about the coffee making facilities advertised in the website description, and was told that you didn't know; the person responding had checked the website photos to see what they could find out (as you keep no kitchen itinerary) and they suggested I bring any equipment with me. I brought coffee pods but they were too small for the machine. It's info like this which is really useful and make the difference in enjoying the whole holiday or needing to go out and search in local shops for the appropriate item, eating into the holiday time. We also found the checkin times very late and the checkout time too early, so found value for money quite poor when paying for a night's stay when the checkin time is 4pm - especially when trying to coordinate young children's routine.

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• Carole - Verified booking

  We have being staying with Carbis Bay holidays for a significant amount of years, and this is the first time that we feel we have cause to complain.

  Photographs and property description are somewhat misleading, especially the ones showing the tables outside, as they face directly on to a road, with no privacy. The small courtyard at the rear was in a untidy state with most of the flower containers having dead flowers and weeds in them. When we arrived the lawn was totally overgrown and the borders needed weeding and a general tidy up. Other points to note:- Toilet roll holders in un-appropriate positions, one of which my husband had to fix. Toilet seat in main bathroom was loose and rotated when you sat on it. One of the oven shelves had brown stuff dried on it and looked like it would drip if warmed up. I noticed the gravy boat in the bottom drawn had brown splashes up one side. The sofa and cushions had seen better days, and one of the remotes looked like it had been chewed. On a safety note I felt the bannister going to the utility area should have been on the left hand side and not the right. Also steps, leading up to property need a hand rail at the beginning. We hope you find these observations constructive, as we wouldn't want other guests to have the same disappointment as we had.

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• Karen - Verified booking

  I stayed at Sunny Bank for a 4 week period, whilst searching for permanent accommodation in the area.

  I had not long arrived from Australia & was working full time. I had also brought my pet cat over with me, & Sally (the owner) was very generous about letting her stay in the cottage with me. Sally is a lovely lady, who was helpful & kind, & her attention to detail in Sunny Bank is a testament to her thoughtfulness for the needs of others. In the 4 weeks I spent at Sunny Bank, I did not want for anything. The cottage has everything you could possibly need, for any length of stay. I imagine if there was something you might want, that wasn’t in the cottage, Sally would do all she could to try & help you out. I cannot speak highly enough of her generosity & kindness. Thank you Sally, for all the hard work & effort you have put into the renovation & modernisation of the 300+ year old Sunny Bank, & then sharing the fruits of all that labour with the rest of us. I highly recommend Sunny Bank to anyone looking for the comforts of a home-away-from-home experience, in a beautiful area of Lancashire.

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• Mrs Mackintosh - Verified booking

  The property was much larger than it looks from the photos and the house was very clean and well equipped. The 'Welcome' Basket of goodies was a nice touch and my children enjoyed the Norfolk cookies! Beware though, the garden is very small with not really anywhere to sit comfortably. Not safe for young children as you can't close the gates if you have 2 cars on the small driveway otherwise you will need to park outside the property on the road. The house is ideally situated and only a 5 minute drive to Wells Next-The-Sea. The local pub, The Carpenter's Arms is a fabulous place to dine and only a 5 minute walk through the pretty village. We thoroughly enjoyed our round of golf at Fakenham Golf Club too - pretty little course, not too taxing and very friendly staff. We also ventured down to Yarmouth for an evening of greyhound racing - a really fun time and restaurant food was excellent.

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• Alison - Verified booking

  The cottage is so incredibly sweet and cozy, a beautiful building with a lot of heart.

  The Beds are THE most comfortable beds I’ve ever slept in considering I’ve staying in 5* hotels the beds at the cottage are so incredibly comfortable it’s like sleeping on a cloud. The area is quiet although close to pub and shops, there are walks and places to visit close by and I genuinely can’t say how much we really enjoyed our stay and can’t rate it highly enough. We had to be there because of a sudden death in the family and Sally the owners is the sweetest kindest lady I’ve ever known. Sally made sure that we were happy and comfortable and was ready to help with anything instantly and for that I will always respect her for this and also be a loyal customer as well as friend. If anyone needs a comfortable calm clean space to rest then the cottage is definitely the place is to unwind and recharge. Thank you Sally your amazing as your cottage is too

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