Holiday Cottages In Sennen

Reviews

What our customers say about their holidays

• Linda - Verified booking

  Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.

  Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.

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• Darren - Verified booking

  'Could do better' in short.

  The location is great with lovely views onto the beach and down the coast. The cottage is fine in terms of room sizes and design. It was basically clean and tidy. However, it was let down by simple things. The garden was a mess with uncut grass, nettles and weeds. The paper lampshade in the sitting room was broken - really obviously broken to any cleaning team. The cutlery didn't match. When you sat on a dining room chair it would buckle slightly because a bolt was missing. There were no cooking trays, just an enormous roasting pan. There was no kitchen scourer when washing up that roaster after cooking in it. The Freeview didn't work. The double mattress needs changing. And - yes - I suppose this does all sound a little overfussy, until you combine them with the general tiredness of the decoration, marked carpets and a lack of any form of 'welcome pack'. In general terms, we enjoyed the location but don't feel encouraged to return to this accommodation, which is a shame because these are all simple things to get right. We tend to use Sykes Cottages because they achieve a certain quality of accommodation but this one doesn't reach that standard. A few practical points. The beach is lovely but the walk up and down isn't easy. The driveway down to the cottage is not the best for someone worried about their low-profile tyres. There needs to be some system in place for parking between the cottages on the site; there was no direction as to where to park which, although not an issue for us, could easily lead onto problems which might spoil someone's trip - tempers might get frayed!

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• Michelle - Verified booking

  Only really minor things for us: Light switch in downstairs bedroom broken - managed to get this to work on the last day only.

  Lamp in place which was sufficient. Bed nearest window in downstairs bedroom has a distinct lean! We like to cook whilst away but struggled to find any baking tray other than a roasting dish in the oven and pasta/oven dishes other than one round one. Would also benefit from more cutlery. We could not find DVD player, selection of books or DVD's as in description. Did find 3 games. Not a problems for us but may be for a family. Otherwise was a great place to stay. Helpful information about the place and access to the beach on arrival and we were allowed straight in although early. Great views which is restricted but this is in the property information/photos. We loved the view as can see all across Sennen to the left, but also see the sea to the right from each room. Walk down to the beach is great to access the dog friendly beach but was a bit of a challenge coming back up for us!! Place was clean and comfy. Cleaning items available - easily found in a cupboard along with the hoover. We found the beds ok. Slightly firm but we were fine with this. Garden is separate to the property just across the drive but is secluded and also has great views across Sennen. Great to have parking on site. Would stay again.

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• Jo - Verified booking

  We really enjoyed our stay at Potters by the Sea!

  Sue and Michelle have created a little gem here - it's been well thought out, it's modern and with everything that you'd need for a great stay. The decor is tastefully done too, it's stylish and it's very comfortable. Great care has been taken to get this right for the guests and they've done just that. The cream tea on arrival was a lovely touch too. What was also great was the courtesy call on arrival day, from Sue & Michelle, to see that everything was ok and to answer any questions that we might have. They were friendly and chatty - it's evident that they care for the property and the guests, really wanting you to have an enjoyable stay, which we did. You can access Land's End, the SW Coastal Path and Sennen Cove on foot, as well as getting on bikes - we went to a number of places including the stunning Porthcorno Beach and Mousehole. we really didn't need to use the car at all, which was how we hoped it would be. I would definitely stay at Potters by the Sea again, if we were to re-visit this area.

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• Robert - Verified booking

  An excellent location and view from a nice house.

  Overall it was as described and very nice, kitchen facilities were excellent and complete, a hair dryer is provided in the double bedroom. Some very minor niggles... Flooring downstairs in need of improvement, downstairs shower has weak pressure with no shelf to put products. Upstairs shower slow to drain. Washer-dryer has no rapid wash or dry feature. Heating system impossible to understand. Downstairs bedroom had a very poor set of drawers. Satellite map to beach impossible to follow, we were unaware of the easy path close to the house. Basins in both bathrooms had no mixer tap and extremely hot water. Although described as pet friendly it was hard to relax due to the sctrict rules on pets, with no cleaning facility for them outside or near the entrances. If driving, on the way to the property the first supermarket you encounter is Lidl, but it should be noted there are others a little closer, including a gigantic Sainsbury's with a cheap petrol station and a good Marks and Spencer.

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