Holiday Apartments in South West

Reviews

What our customers say about their holidays

• Kay - Verified booking

  First impressions of the property when we arrived were not good.

  The driveway and path up to the front door were overgrown with weeds/plants that hadn't been cut back for weeks, so it made it difficult getting out of the car and unpacking. The back lawn hadn't been cut for a long time as it must have been around 6 inches high which isn't ideal when you have to find dogs mess to pick up. Emailed Sykes and the 'property management' were contacted so the lawn was cut on our penultimate day of the one week stay. I had to pull up weeds that had been left there in the gravel path outside the back door down to the lawn and these were 3-4ft high. Inside the property, all cleaned to a good standard apart from harvest spiders in the corners of all rooms - not acceptable especially if you had a fear of spiders. Surprised this hadn't been sorted giving the extra cleaning time between check out at 10am and next guests at 5pm. There were no toilet rolls left anywhere, just half used rolls in both toilets - never had to buy toilet rolls where we have stayed before. Luckily brought our own hand wash but still had to buy some soap for the two other sinks, also brought kitchen rolls as again nothing. We weren't told about building work next door and had to retreat indoors, closing the lounge windows on a hot afternoon when we wanted to sit outside with a cup of tea. The concrete cutting was so loud with dust blowing over the fence, and a generator starting up - not what you need when you are on holiday. We put the rubbish bag out on the correct day as instructed on the fridge door note, and it wasn't taken. The previous fortnightly collection had also not taken place as another guest had also left a note after leaving rubbish out. So there were terrible smelling bags of rubbish left in the dustbin for weeks, very unhygienic. Just not good value for money when we stayed the second week in Sept and paid £1082 for a couple and 2 dogs. The owners really need to request the routine tasks are carried out with attention to detail to make this accommodation a nicer place to stay. We have stayed at so many lovely properties and felt very disappointed that our expectations were let down with Thorncroft.

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• Joe - Verified booking

  The cottage is in a good location easy walking distance from the harbour, uphill on the way back.

  Sea views from upstairs but unfortunately looks out on a blank white wall from the lounge. The lounge is dark from this wall and overgrown tree/bushes at the side. Plenty of space inside for 3 adults but the furniture needs updating. Corner sofa is very uncomfortable, there is plenty of space to replace with two three seater sofas which would be more comfortable and make the space more welcoming. The TV needs replacing…..it is the smallest screen I have seen for a long time, in a large room. The double bed downstairs is old and uncomfortable, springs squeak, and one side of the mattress falls away. The kitchen is well equipped with plenty of space for your own food. Worktops are limited so it isn’t easy to cook/dish up food but we managed. Plenty of crockery and glasses. Upstairs there is no wardrobe in the twin bedroom, just 4 hooks and 3 coathangers. In fact there is a real shortage of coathangers in all three bedrooms. The bed in the main bedroom is very comfortable. Overall the furniture is mostly old and dated and gives off a 1950’s vibe. It could do with some updating.

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• Graham - Verified booking

  A comfortable apartment with wonderful views down the Bristol Channel and the Welsh coast in the distance.

  The kitchen/diner/living room is light and airy and has plenty of room and seating. The kitchen is well equipped. The stairs to the upper bedroom are quite steep so could be a problem for people with impaired mobility. The parking is up a steepish drive , but there is a reasonable sized space - our vehicle is larger than average and we had no problem. There is room for 2 cars. The nearest bit of seafront by the old pier is about a 5 minute walk downhill. The nearest cafe/diner (Stones cafe was excellent and cheap, but closes at 4pm) about an 8 to 10 minute walk. A walk to the main pier would be around 15 minutes and the main shops about 20 minutes. We found that the Melrose open air car park opposite the Weston Arch was very convenient. It was next door to several good eating places and next to the beach and 5 minutes from the main pier. Would we book again? Yes. It would definitely be top of our list when we are next in Weston-Super-Mare

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• Paula - Verified booking

  A lovely apartment with all the facilities you would need.

  Very clean and matches the photos and description online, with parking and a lovely outside seating area which has lighting for the evening. The apartment looks out onto Birnbeck Pier, which is beautiful despite being damaged and closed, being slightly out of the town it was nice and quiet. It took us 15-20 minutes to walk into town, via the beach path is lovely, though the apartment is ‘up’ so needs some effort up and down. Lots of bars and restaurants on the sea front. In respect of the apartment, there are steps, so steps up to the house and then stairs to the living / kitchen area as well as tight stairs up to the double bedroom. This could be an issue for someone with limited mobility. The owners had provided some key supplies too, tea, coffee, milk, butter as well as some scones, jam and cream. A lovely touch. A lovely apartment in a lovely town; we would certainly recommend.

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• Beverly - Verified booking

  We had no internet when we arrived and reported it to the maintenance company.

  They were very efficient and bent over backwards to sort the problem for us. It was up and running after two days and the owner compensated us for the loss. Our only grumble was the parking space. The nature of the house meant that there was no alternative. We have a Nissen Qashqai which just fitted in the space. My husband had stroke a few months ago and has difficulty getting in and out of the car. The tight space meant that you couldn't open the doors fully and he struggled. Not sure how people manage with a bigger car or with two cars as we couldn't use the garage as the key didn't fit. I gave a lower mark for comfort only because the beds, especially the single one, was VERY hard although I appreciate that this is personal preference. All in all we had a lovely stay and the beautiful weather was an added bonus. Thank you.

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