Lodges & Log Cabins in South West

Reviews

What our customers say about their holidays

• Wendy - Verified booking

  We had an amazing week!

  On arrival we had a lovely surprise. Wine, cookies and cream tea. Such a nice welcome. The property was extremely clean and the hot tub had been emptied and cleaned before our arrival. Lovely crisp white linen on the beds and bright white fluffy towels on every bed. The double bed was very hard but all the singles were fine. I would take my own pillow in the future, mainly because I like a big squishy pillow and the ones in the property were a little flat, but I just put an extra one from another room. Yes there is a damp issue in the main bedroom, so we just used the other bedrooms. If like me you suffer with asthma we did have to hunt for the hidden plug in air fresheners, but once we were able to locate them and turn them off everything was fine. This said, the facilities and extras that this property offers far outweighs any issues. The Wi-fi signal wasn’t fantastic on a few occasions, but mostly we were online and even watching Netflix. The tv is really good, DVD’s and Xbox supplied with loads of games and films. Dishwasher and tabs supplied. Washing machine, hot tub and the location is beautiful. Indoor and outdoor pools and a gym onsite. The holiday park is very steep but the layout gives you a nice sense of privacy. The Honicombe Arms pub on site is a must. We actually booked for dinner every night. The complete opposite of our Normal plans but the food quality and price was unbeatable. Also it must be said, the staff and the atmosphere was so welcoming we enjoyed every evening making new friends. Dog friendly is an understatement! They are more than welcome in the main bar, but for those who prefer no dogs they have a separate amazing dining hall for those without dogs. We loved it so much, not only would we recommend it but we are looking to rebook and return! Thank you so much for a great holiday and allowing us to make some fantastic memories.

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• Sharon - Verified booking

  On arriving at the lodge we were greeted by a large box of rubbish outside the front door, which was removed by us later in the week.

  The property appeared clean on entering, however there were a few let downs, mainly in the kitchen: lots of debris in the cutlery draw, no shelf in the fridge for drinks (milk etc), the washer banged repeatedly loud when running. The other little things which need attention are light fitting in the front room, pictures that were leaning against radiators instead of being up on the walls (tried to put back but didn’t stay up). The bin in the kitchen was filthy underneath the bin bag and stunk (not a nice find). The bath had no plug, the shower head in the cubicle had to be held in the hand - so both shower cubicle and bath unable to be used! It was soon realised the stench that the property had was linked to the drainage and after the use of water it would stink the whole property out which was horrible and definitely needs attention - I’m guessing this is the problem reflected in previous reviews. The amount paid for the lodge was far too high as too many problems needed addressing and without being able to use the basic of facilities as advertised is a huge negative. Our concerns were raised shortly after booking and reading further into the reviews and though we were ensured the lodge would be at a high standard when visiting - this was not the case. Bringing our concerns to the attention of Sykes had no impact at all. Let’s hope these problems will finally be addressed for future bookings.

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• Fay - Verified booking

  Cottage with plenty of kitchenware and furniture.

  The hot tub was a bonus that the children enjoyed but it needs a serious deep clean overall. The bathrooms particularly were full of mould and the single shower unit was really not pleasant to use due to the mould. My daughter had to sleep upstairs on the sofa as her bedding and mattress were soaking wet and smelt of urine due to it being the bed on the wall where the hot tub was outside. During our stay I was sat on the decking outside and it was so wet and rotten that the chair went straight through it and I fell off. I did ring the maintenance guys number in the folder and he was genuinely concerned and arranged to have it fixed with a new strip of decking the next day. I mentioned the wet bed and general damp and mould and he offered to bring fans for the humidity and new sheets but it was the whole mattress that was wet and smelt. The voiles in the bedroom leading out to the decking had mould all along the bottom and part way up and in the corners of the bedrooms there was mould creeping up the walls from the floor. Lovely area, nice staff but it just needs a deep clean. Two of my daughters have asthma and my mum has copd, we have all come home with colds and coughing but my mum particularly isn’t feeling too good.

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• Margaret - Verified booking

  Having stayed in the same cottage I was pleased to find the internet connection vastly improved this year.

  There were a few small things which I think could be improved upon. A dishwasher is great but not when it constantly fails to release the soap tablet. On several occasions, the fridge door sprung open after closing and the toilet flush handle in the shower room was loose making it difficult to flush and eventually becoming unusable. There was no contact number for a housekeeper to be able to report this. Whilst I agree that the lodge should be left in a clean and tidy state, it is difficult to do so with a cylinder vacuum when the extending handle collapses the instant it makes contact with the floor. I wouldn't struggle with a vac in this state in my own home I'm certainly not prepared to do so on my holiday. Finally, we stayed for 2 weeks yet were provided with only one tea towel, one cleaning cloth and no change of bed linens for our second week. I'm aware this all sounds very negative but I believe it is the small things like this that can make or break a holiday. Having made these points I would also like to say that the lodge itself, it's situation and the site are idyllic. Our two weeks break passed all too quickly.

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• Sarah - Verified booking

  The property is lovely but in need of repair.

  On arrival a cupboard door covering the washing machine was hanging off. This was reported to maintenance and fixed within half hour. The socket in the main bedroom did not work and this had been recorded several times in the comment book (the bulb to the light had been removed however when something else was plugged in this did not work either). The main dining table was very sticky and again this was recorded in the feedback book - needs to be varnished. Later in the week we tried to cook a meal as we were fed up of eating out. The hobs worked but the oven itself did not. We called maintenance and was asked to send over photos of the knobs, which I did. We received a message back saying which symbol to use but we had already tried this. No other help was provided by maintenance on this. The hot water needs putting on at least 30 minutes before using but is still no good for a bath. The guttering is full of grass/weeds. We had a very wet week and the water was coming out over the entrance door instead of going down the guttering.

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