Villas In Thirsk

Reviews

What our customers say about their holidays

• Ravi P. - Verified booking

  The property itself was fine, except the listing did not list some very important things number one none of the windows could open they seem to be sealed shut with paint or someone nailed or screwed shut so we were not able to open any windows. This is a major problem because it was too hot, especially in the bedrooms upstairs and secondly we need fresh air and the house smells of paint. We would not have picked this property if We knew the windows would not open. Number two we picked this because in the listing it said you could walk to the pub just a few minutes away. However, that pub has been closed completely for well over a year so this was very very misleading would not have gone there, I don’ Communication between the Hostandstay and S was very slow and I’m not always helpful We were also told when asked that some of the food delivery apps such as Deliveroo did deliver to this property, well, they did not The Sun lounges in the pool quite a few of them had staple sticking directly up with a sharp point upwards which is dangerous The main bedroom ceiling started leaking on us when we were asleep in the middle of the week there It seems to be that this problem has been there for awhile because of the marks on the ceiling which were there since we arrived. We had to sleep in the bedroom directly above the aga so it was very hot and Ellis, see above regarding Windows not openable. We were not offered anything for the inconvenience or hassle

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• W - Verified booking

  Beautiful grounds and great location for walks in the north Yorkshire moors. We really enjoyed the indoor pool especially in the unpredictable Yorkshire summer weather. It was nice that the inflatables for previous guests were left, the kids enjoyed that. Beds are comfortable. Firstly we contacted the property staff about everything below and we were gaslit and fobbed off at every turn. To the point I thought it was a bot running the account. It's not, it's just terrible staff and abismal service. The facilities are terrible for a large group. There are no facilities for cooking. There's no big pans or oven dishes. The oven works poorly and is unreliable and is overdue for maintenance. There's not enough chairs or lounge chairs to relax in the garden. There are only four working chairs on the terrace, Two were broken. There are not enough chairs to sit together to eat. We had to bring all the chairs in from other rooms and squash them around the dining table. See picture for arrangement, very squashed. They say there's a bbq in the listing but it was nowhere to be seen, texted the staff and they said there's no bbq. We found it pushed in a cupboard as it was essential to cook for all of us in a state. Cheers it up and managed. House was grubby with stains all over cushions, throws and soft furnishing. Cobwebs and dust in all corners. All kitchen equipment was grubby and needed to be washed before use. Loads of lightbulbs were burned out.

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• Elizabeth - Verified booking

  What a lovely locacation cliff cottage is in, so peaceful.

  Nice cottage and fairly comfortable with lots of space and we thoroughly enjoyed playing pool in the evenings. Showers good and WiFi fine, cottage clean and plenty of crockery. Few things that would improve it from our point of view... -Dishwasher control was broken so didn't know what setting it was on and couldn't change it. -A previous review mentioned the cooker not being clean, the top was fine but we found sticky, dirty and brown shelves and a dirty tray with sausage fat still inside on arrival. We cleaned the tray but not the shelves, only used it a couple of times. -A hair dryer would have been welcome, not expensive, unless it was missed. -A handrail at the top on the left of the stairs would have helped Dad get upstairs, there's nothing to hold onto for an older person. -A few new mattresses would be good, although ok to sleep on, springs could be felt when sitting on them. -Could do with a new tin opener. -We felt that hot water temperature needs to be increased slightly, lots of warm showers. -Pictures on website showed logs in basket but none supplied, again not expensive but would be a nice touch, we left the rest of ours for next guests. Not withstanding the above, we had a lovely time and with a few tweeks it would have been even better. Thank you.

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• Helen - Verified booking

  A gorgeous house big enough for a large group to enjoy without feeling too crammed in, with spectacular grounds and a fabulous pool. We loved spending a long weekend swimming and lounging on the grass, and the living spaces were great for playing games in. There didn’t seem to be nearly enough by way of pots and pans to cook for a group of 12 people. Three guests, myself included, had specifically checked the listing beforehand and seen a barbecue listed under facilities, so we brought food along for one. There was no barbecue, and when a guest called up the hosts to find out why, it sounded like the customer service wasn’t great. One of the legs on a chair at the outdoor table was bent/broken and crumpled beneath a guest who grazed and bruised her leg. A couple of the loungers in the pool also seemed to be falling apart. I think the decor throughout could be more thoughtful (eg. mirrors and cheap pictures from IKEA put up wonky) and in keeping with the age and character of the property to give a more ‘wow’ experience inside as well as out.

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• Rosie - Verified booking

  I booked this house for a family gathering. My parents live 5 minutes away but wanted somewhere big enough for everyone. It was definitely a WOW house and exceeded my expectations. The views, the location. Just breathtaking! We had some young children there and it was perfect for an Easter egg hunt and the weather was on our side. The pool was great and warm enough. The house got a little chilly but I managed to use the thermostat and soon warmed up. Towels were really nice and big and soft and plenty of them. Beds were comfy and nicely made up. I wanted to stay longer and will definitely be returning! There’s only a couple of things, some areas were a little tired and could do with a bit of TLC. I also requested a later check out, just an hour but it wasn’t allowed as other guests were arriving and the cleaners needed to get in there at 10am. Which is fair enough. But it was quite a push to get everyone and everything out by 10am. And I later found out the cleaners weren’t going in that day. Never mind.

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