Tynemouth Holiday Cottages

Reviews

What our customers say about their holidays

• Steven - Verified booking

  We recently had a longer-than-average stay of 2.

  5 weeks at this property. While our stay was generally comfortable and the property is situated in a superb location, several significant issues detracted from our overall experience. Pros: Prime location. Enjoyable shower facility. Washer and dryer available—having a dryer was a major advantage. Dishwasher. TVs installed in every room. Property was clean upon our arrival, except for the dishwasher, which contained dirty dishes and mould. Great hot tub, though it required some maintenance (we bought chlorine for it over our extended stay). The kitchen was well-stocked with dishes and cooking utensils. Clean, comfortable furniture. Each of the three king bedrooms had a dressing table/desk. Entry and exit from the house via pincode were seamless. Cons: We suffered an internet outage that lasted 5 days. We had to wait for a new router, install it ourselves, and fix the issue for the owner—a scenario that was entirely foreseeable and avoidable (owner changed service). This major inconvenience cost us approximately half a day. The property had only one wheelie bin and no recycling bin. The bin was already full upon our arrival and is only emptied fortnightly. There was only one bathroom and toilet. Only four bath towels and two hand towels were provided. There were no visitor parking permits available, meaning we couldn't park directly outside the house and had to use spaces across the road or up the street. Generally, this wasn't an issue, but non-permit spaces were occasionally all taken—on nice sunny afternoons, during weekend events, or in pleasant weather, the road was crowded. We had requested permits in advance, which are easy and inexpensive to arrange, but it seems the owner chose not to facilitate this. As a result, we often found ourselves waiting for parking spots or having to walk the entire length of the street with small children—another entirely avoidable inconvenience. The thin coil-spring mattresses were very uncomfortable. No dishwasher tabs or laundry detergent were provided. The dishwasher contained dirty dishes upon our arrival, including a wooden cutting board covered in mould. Lastly, we found the owners/managers quite difficult to reach.

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• Gerard - Verified booking

  The cottage is set in a great location within Cullercoats.

  Minutes’ walk from the local beaches and local amenities. 5 minute walk to the Metro station which is ideal if you planning a trip to Newcastle and other areas. The cottage downstairs is spacious and ideal for couples. The only problem is the front door does not open or lock from the inside which is an issue getting to and from the car etc this needs to be resolved (we are a bit disappointed as a previous review had already highlighted this problem) not sure how the door issue would stand with health and safety of the property. the multi fuel burner is very cosy I would suggest some tools to help with the fire (tongs etc) The upstairs main bedroom is a good size with plenty of space to store your clothes, the bed is a good size and comfortable however the damp patch on the ceiling is not a nice thing to wake up to also you just need to remember the low ceiling if you wake up in the night. the second bedroom with two single beds is cosy. The kitchen is clean and narrow and as most of the implements you would require to cook although it does lack a corkscrew and bottle opener, the damage to the ceiling could do with some repair. The toilet and bath/shower room are at the end of the kitchen it is clean and cosy, however the water temperature is tepid at best not ideal a very quick shower is best. Overall, the cottage is great.

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• Catherine - Verified booking

  Lovely house in a great location!

  Generally well presented but could to with a little more attention to detail (or additional time for paid cleaners?) in some areas on the cleaning. Kitchen was reasonably well equipped but lacking oven gloves, and a few more bowls and cutlery would have been handy. The towels could do with a bleach too, or if using eco friendly washing products it may be wise not to have 'white' ones... The issue with the bedroom door handles provided us with a good laugh the first morning but is actually serious and needs addressing. People cannot get out of bedroom 2 if bedroom 1 door is shut as the handles cannot pass each other. Bedroom 1 needs to leave the door 'pushed to' rather than closed to get around this. Previous guests had left a soaking wet tea towel inside the closed washing machine so it was smelly! machine cleaning cycle run - sorted... and done a fairly rubbish job of cleaning crockery too, but putting it through the dishwasher solved this... Some people!? On the more positive side the cottage is full of character, the space is lovely and comfy in the main living area, and the shower is instant and always warm. Neighbours were quiet and the location is second to none for access to local shops and beach. Great to have the enclosed yard space for the dog to safely go out too. We would stay again :)

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• Fiona - Verified booking

  The property itself was fabulous and very clean and in an ideal location.

  However I could not get hold of the owner at all on the mobile provided. Sykes themselves could not get hold of them. There wasn’t any welcome pack or instructions on how to use hot tub etc no information about what to do on leaving property or a anything about a parking permit, which in previous properties I have stayed in we have had all of these. My concern was if we could not have got into the property for some reason we wouldn’t have got hold of the owner as no one seemed to be able to. I rang Sykes 3 times previously to check on the parking and was told it’s fine there is roadside parking and then on our first night received a parking ticket which after 3 phone calls to Sykes still has not been resolved. I am very disappointed in Sykes as this is the first time we have used them and communication has not been their strongest. We are still awaiting a phone call about our parking fine. We even received an email half way through our holiday saying our holiday had been cancelled which resulted in me phoning once again. Very poor Sykes and this experience has totally out us off using you again. Other companies have been far better at communication and has certainly not caused us this stress and amount of phone calls.

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• Rebecca - Verified booking

  The cottage was in a great location, the beds were comfy, the living space generous and it was mostly well equipped.

  However, the dishwasher wasn’t working and obviously hadn’t been used for a while due to condition inside. There was no information to say it wasn’t so we wasted quite a lot of time trying to get it to work. Couldn’t get through to Sykes and there were no other contact details. Someone arrived on our last day to replace it but said they had been told the cottage would be empty. Also there was no green bin outside for the external rubbish and no way of reporting this. It looked as though previous guests had been using the recycling bin for all rubbish so it was getting really full. We were worried this would not be collected on collection day but luckily it was, perhaps as we had only used it for recycling thereafter. The cottage appeared clean and tidy but we soon realised that there was quite a lot of dust. The bathroom door didn’t shut. Overall we enjoyed our stay but with a bit of attention to maintenance, cleanliness and communication it could have been a lot better.

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