Holiday Cottages In The United Kingdom

Reviews

What our customers say about their holidays

• Nicola - Verified booking

  Arrived at a dirty house.

  Informed Sykes straight away and took photos, as per Sykes' complaints policy. Sykes arranged a cleaner for day 6 of our stay and said I could be out as long as I left a key. I checked this twice to be sure! So I did give permission for the cleaner to enter and left out the spare key as Sykes requested. We arrived back to no clean having been done, and a message from the owner that the cleaner went but needed us to let them in. Amazing customer service right there! Spent over £700 of hard earned money to stay in a dirty house, didn't get it resolved due to Sykes being beyond useless and a month on they haven't refunded me the agreed % either. This is what Sykes say on their leave feedback page: We pass on all our guests feedback to our owners and work closely with them in order to resolve any problems. In our experience this is not the case and I wouldn't recommend booking using them. Have made over 20 calls to Sykes to try to sort this out. They just don't care - I would much have preferred to have been in direct contact with the owners to discuss but they state in the welcome folder no contact details and to liaise with Sykes. A really poor choice I believe. Just as a point to note - we actually had to clean the house ourselves when we arrived as it was so dirty, we could not stay in it in the condition of our arrival. There were thick, established cobwebs in the bedrooms and bathroom, spiders in every room, gross toothbrush holders in the bathroom and the lounge floor had a layer of hair covering it all over. Sykes stated to me in a message online: 'The cleaner has been in touch with regard to the pictures you sent and is sorry that more cobwebs seem to have appeared as she did not notice any when she left the prop before your stay. Apologies the bottom of the toothbrush holder had also been missed.' Absolutely stay clear if you want a stress free week away in a clean house.

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• Trevor - Verified booking

  The property is semi detached and Jane the owner lives next door.

  It is very rural, between two hamlets with views of the South Downs. Jane met us on arrival and took us around the cottage and pointed out one or two things to be aware of and to show us which keys fitted which locks. She said if any issues we could speak to her as she was about most times. The cottage was very clean and carpeted throughout except the kitchen and utility area. The bedrooms and bathroom were spacious and the bed very comfortable. Ample storage and cupboards were provided. The shower has a pump system and a choice of rain shower or hand held shower and was very powerful. There was plenty of crockery, kitchen utensils etc for our needs so no problems there. Also a linen line was available to dry the washing. We were also entertained by the wildlife including birds and a family of rabbits which visited the garden in the evenings. All in all a very enjoyable holiday (helped by the good weather) and a very pleasant place to stay. Jane had a chat with us before we left and wished us a safe journey. We would certainly return again in the future.

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• Isabel - Verified booking

  Balmedie was immaculately clean and very comfortable.

  Kitchen particularly well equiped, especially helpful in these days when we are more inclined to eat in than usual perhaps The two wings, with a couple of bedrooms in each maximises privacy for sharing households. Bathroom provision excellent. We explored the games room and although did not, in the end use it as we experienced excellent weather so out and about plenty and enjoying the pleasant patio area, it clearly would be a boon for poor weather or groups with youngsters. General surroundings so quiet, peaceful and private and the wider countryside very attractive with many places and attractions well within an hours drive. Hosts very friendly and helpful. Carol responded very promptly in sorting a minor problem we experienced and was particularly thoughtful and kind to the elder members of our group. All of our party expressed a strong desire to experience the pleasure of staying at Balmedie again.

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• Kim - Verified booking

  We absolutely loved the property.

  It had everything we could possibly need and more. Incredibly well equipped kitchen, very spacious bedrooms, super bathrooms and lots of outside space. The cottage was very warm. The property is situated in its own grounds so it’s very quiet and private. Many villages to visit close by and the coast is just a 25 minute drive away. The property would be very suitable for families with a great games room. As a group of ladles, the only thing which could have improved our stay would have been the option to have the double beds as single beds, link type beds. Hosts were very helpful and friendly both before and during our stay. Really can’t praise this property highly enough. Certainly the best cottage we have stayed in. We hope to visit again soon and have shared our ‘find’ with friends and family..

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• Kerrie - Verified booking

  Clean and tidy.

  Great wi-fi for the kids, which isn't usually very good generally in holiday cottages, in our experience. Well placed for days out in York, Whitby, Scarborough etc. Eden Camp was particularly good to visit. Plenty of towels and lovely bedding, very comfortable beds and pillows. Good local pub very close by and just beyond that, after the houses, a good walk. Only slight criticism, if any, would be that a small welcome tray would be beneficial with some tea/coffee, small pint of milk. A loo roll would also have be good just while people get settled before going for a shop. We've had a tray in every other place we have stayed and for a small outlay it makes a huge difference after a long drive. However, I would highly recommend Gateside, and would definitely stay again.

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