Villas In The United Kingdom

Reviews

What our customers say about their holidays

• Andy - Verified booking

  I would not want to stay here in the winter.

  Rodent sized holes under the door from the dining area to the garden look very inviting for a cold four legged critter or in fact any other critters out there. Furniture in the lounge is very stained and we were pleased we could sit in the garden due to the weather. However, the garden lights are in fact nowhere near the garden seating area so a little useless as it gets darker. The knives and forks look like they were there when the place was built and that is not a compliment as to their vintage look. Rugs, both upstairs and downstairs, are threadbare and fraying at the edges. Some of the windows are broken and the garden was quite overgrown during our stay. The key safe is in fact nowhere near the front door and so when arriving in the dark it was a challenge to find the door keys tucked around the corner nowhere near the door !! In the upstairs bathroom the sink was falling off the vanity shelf so be careful when washing in it or cleaning your teeth for fear of it parting company with the shelf, and the glass tiles are all lifting off the surface too. The bin in the bathroom also doesn’t close and needs to be replaced but was still there so contents are all on display. The pots hanging in the kitchen needed to be cleaned prior to use. In the main bedroom one wall was plastered but not painted. In the downstairs bedroom en-suite there was mold in the bathroom which has clearly not been cleaned sufficiently and the walls are showing signs of damp in the main bedroom upstairs and in the downstairs bedroom. This property is advertised as being dog friendly but there is in fact nowhere convenient for dogs to sleep as there is no door on the kitchen area and so dogs, unless kept in a bedroom with you are, free to roam around the house, which is far from ideal. Also, it seems the place must be totally cleaned tip to toe on departure which is not ideal when kicking out time is 10 am..... plus I would highly recommend taking your own towels as we have been charged for a towel with a bit of mud on it and a towel with some water based makeup on it.... having used them obviously... derrr... you would think you could !! The issue with the towels is the fact that the decision to charge for them was taken before they had been put in to a washing machine. Unless of course the linen and towels are not normally washed between guests ? This was all done without any discussion on the matter, despite us asking for better information and whether the towels had actually ventured anywhere near a washing machine or not, however the funds were simply taken from our account with zero discussion on the matter... It is also ironic that on arrival, the tea towels that were in the kitchen were absolutely filthy and we put them to one side but there was no mention of the tea towels in the “damaged towels” claim and it was a good job we took our own tea towels as directed. We would not stay at this place again and we would not use Sykes cottages again either. Their handling of the matter was to simply brush it under one of the threadbare and frayed carpets...

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• Caroline - Verified booking

  The word penthouse means Flat on the top floor off the building, typically one of luxuriously fitted.

  Posative things first- amazing view,location, parking, beds and sofas really comfortable. Well furnished, balcony loved that, specially my grandaughter. Showers are great. The negative parts which would made the holiday fabulous and special. Carpets need replacing or Professionally cleaned as dirty. Gripper rods from kitchen floor tiles to carpet need sorting as not nice when trodden on, spikes sticking through. Dirty under recliner, hair on toilet, toilet roll holders need to be putting on straight one pointing upwards and the other downward angle. Toilet brush holder need cleaning . Smart TV advertised is not the sitting room TV but a bedroom TV. Have to move toaster to be able to use. Oven smells like old fryer oil when in use. One of the Freezer draws has a whole in it. Vacuum cleaner when we went to use it, the brush part was full of hair, had to remove this to use. Could only have a shallow bath as runs out of hot water so is lukewarm. Would be good if there was more work top space in kitchen. Ceiling fans in bathroom need cleaning as full of dust, toilet brush dusty. Wall need refreshing up with paint. Some blackout curtains or blind in the beds rooms would be good. Hooks that were stuck to doors which have come off either replace or remove the sticky pads left on doors. Window in double room made a loud noise when opened and felt like it was coming of hinges, so closed and never opened again. These things make a big difference and If sorted out we would rebook. I do have photos if these are need.

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• Claire - Verified booking

  Thank you for sharing your property.

  We found the key lock safe easy to use. We were always able to find a free parking space behind the cottage, parking our car in a secure location was reassuring. The kitchen and dining area was well equipped, except no extractor fan or grill rack in pan for oven grill. When you use the 2 hob stove for frying the smoke is not cleared quickly enough to avoid setting off smoke alarms, just frying a few sausages set off both smoke alarms. The dishwasher worked well but there was only one dishwasher tablet and the handle on the dishwasher integrated door was too small to get a grip to open easily. There was no BBQ for holiday use as detailed in property guide file. There is a flickering bulb in the kitchen luckily we could see well enough with the other useable bulbs, so just never turned on flickering bulb. In one kitchen cupboard was an out of date coconut oil and sprouting potatoes. The bedrooms were clean and tidy with sufficient facilities and equipment, except no hand towels on first floor for bathroom. The blinds gave sufficient darkness on dull days but did not give sufficient darkness/Shade on sunny days. We were not too disturbed by road noise at night, we just accepted it during day as it is by a major route to Belfast.

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• Ellen - Verified booking

  The moment we walked in the door, we knew we would not want to leave-- all right, maybe it was when we opened the back door to the gardens.

  Anyhow, we were right: a haven of peace and beauty. It was too hot for walking, but being in the cottage itself was a constant pleasure: the combination of aesthetics and comfort cannot be overstated. We loved the respect paid to the history of the place. The little steps up and down from rooms, the lower ceilings, all contributed to the charm for us. But the kitchen was magnificent. The beds very comfortable, and the bathtub a treat - as was the shower in the downstairs bedroom. The shaded outdoor dining table was much used. The views from the back garden (an extensive area, not shown in the Sykes photos) were wonderful. We sat out in the comfortable garden chairs and watched the moon rise every night. We were sorry there was no point to lighting a wood fire, and so appreciated the large candles in globes left for guests to enjoy the atmosphere. I can't help feeling that we would be friends with the owners, if ever we met. I do agree that a microwave would be useful: we're just too accustomed to reheating cups of tea to go without it!

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• Linda - Verified booking

  Great area, nice cottage, but the place was dirty.

  There were cobwebs in every room like it hadn't been cleaned, which was evident it hadn't been for sometime. There was cobwebs on windows in all rooms. There was even cobwebs on the stair carpet corners, that's how bad it was. My husband got rid of 15 spiders within the first 30 mins. The vent in the lounge window broken. There were dead flies on the lounge floor. The handrail going upstairs was sticky, the carpet filthy. The kitchen windows were dirty. When we were packing to leave I dropped a hanger and when my husband picked it up, there was an empty biscuit wrapper behind the bedside cabinet.... the outside table and chairs had a broken chair. Had it been a hotel, you can change but after paying for a week we were stuck. Disgraceful. I don't pay through the nose for a week away to clean up someone else's dirt. The owner get 6 hours to turn the property around, putting clean towels in the property does not constitute a deep clean. Which should be the minimum after covid.

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