Villas In Whitby

Reviews

What our customers say about their holidays

• Chris - Verified booking

  Amazing Location. Beautiful property. The cleanliness unfortunately let the place down. It hadn’t been hoovered properly (crumbs everywhere) some stains on the bed sheets. And the pots in the cupboard hadn’t been washed before being put away which meant when I took the plates out for example I got grease / oil whatever it was all over me. Would have expected better. That being said, when I complained to Host and Stay, they sent someone out straight away to change the sheets, they asked if I’d like a full clean but as we only had one night left and I had already re-washed all the pots I didn’t see the point in a full re-clean. Also some of the cups, bowls and things are chipped, there’s a loose plug socket. I think it just needs a refresh. Final niggle, be wary about parking. I emailed ahead to ask about parking vouchers as I’d seen these on a previous trip advisor review and was told no they don’t do these anymore. So on arrival off I went and paid £9 to park, to then find vouchers left for us which could have been used instead.

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• Rebecca - Verified booking

  We had mixed feelings about the stay we had. Positives:- 1. Modern spacious penthouse flat 2. Very comfortable bed 3. Views from the windows were outstanding Negatives:- 1. Bird faeces down the walls and dirty carpets 2. One wine glass 3. Toothpaste stains and hair in the bathroom 4. We were left two coffee pods for 2 people for a 2 night stay, in our opinion this wasn’t enough. In any event, the coffee pod machine did not work. 5. The kettle did not work meaning we had to boil water in a pan to make hot drinks during our stay. 6. The flat was very hot and could have benefited from air-con, though I appreciate it is a penthouse and open to being hot in summer time. I must say that despite it being a lovely apartment, we were promised a functioning kitchen and this had its faults and problems. Salt was rubbed in the wound after booking by asking for a security deposit to cover damages and then upon arriving items were dirty and broken. Expensive for the experience we had.

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• Jennifer - Verified booking

  Although we had a great stay, there is some room for improvement. First of all, the entrance / outside to the property is very heavily covered in bird faeces, even on the lock box which is used to retrieve keys.The carpets in the property were quite stained, this isn’t a massive issue but first impressions count. The Penthhouse its self is decorated and furnished beautifully and appeared clean. However, there were makeup stains on the bedding and again the carpets were a little stained. The kitchen area was very well equit, even had a coffee machine, washing machine and dishwasher! Which we thought was great. The main issue I have is with the deposits/ waver. I feel £250 is very expensive and to add insult to injury, a £10 administration fee. I think when paying that much for a deposit, you should be getting every penny back. Nothing is stated in handbook or information given on Airbnb on why this £10 is required. Great stay overall but I feel some improvement is required.

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• Dave - Verified booking

  BEWARE OF EXTRA COST After we had booked the Penthouse we were surprised to find that Host & Stay require all guests to transfer a £250.00 Damage Deposit (subject to a £10.00 non-refundable administration charge) or, to purchase an Accidental Damage Waiver for £25.00 (non-refundable) which covers you for up to £500.00 of accidental damage during your stay. This is at the end of the listing details, but we feel that it should be more obvious in the main listing. After your stay it takes Host & Stay 7 days to notify you that your £250.00 Damage Deposit will be refunded and then up to a further 5 days to clear in your bank. A long time to wait for YOUR money. We wanted to cancel but we would have lost our £85 bonus for being Airbnb Super Hosts. The Penthouse itself is fine except for the filthy windows which spoil the 4th floor views. However the entrance area is down a dark alleyway and covered in bird muck. We had to remove our shoes so as not to mess up the stair carpet.

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• Claire - Verified booking

  Great location and really well appointed with modern fixtures and fittings throughout. Lots of space - great views from most windows Some of the fittings were a little worn like the coffee table , there were no toiletries provided (apart from a half used pouch of shower gel on the bathroom sink and there was a used and washed up cup and spoon left on the drainer when we arrived - possibly used by the cleaning staff?? Mis matched wine glasses. The main issue was the shower ….couldn’t adjust the temperature and the shower head wouldn’t stay in place Too much communication regarding check out time ….didn’t need as many text messages ? Communal area could’ve been cleaner Some of the above are just picky observations which did not detract from our stay which was really great! ? Top tip….add Beer O’Clock to your recommended places to visit for drinks (only two doors down from the accommodation

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