Villas In Carbis Bay

Reviews

What our customers say about their holidays

• Sarah - Verified booking

  Whilst this is a beautiful apartment in a superb location, there were a few things that made me mark it down.

  The cleanliness was not great. On arrival, I went to use the loo, and the toilet seat was dirty. There was what appeared to be congealed urine on the seat. I wiped it, and the wipe was filthy. There looks to be urine in the gap at the bottom of the lid, too. The bath had a white powdery coating in it, so I didn't use it. The bath, sink, and shower all look like they need to be sealed as there is a gap in some parts. The double bedroom has mildew on the windows and the net curtains. I wiped the kitchen work surface down as there was something on it near the sink, and again, the cloth was quite dirty. The oven door did not close properly, so we did t use this. We emptied the kitchen bin on leaving, and there was some eggshell and other rubbish in the bottom. Generally, we felt that the lounge was a bit run down. The sofas feel like they don't have much support in the seats. The chairs in the window are grubby. The pillows on one of the sofas were torn, and one had a big stain on the back. The pillows on the window seats were also stained. The windows themselves looked like they had been cleaned but were all smeared, so we did the big window ourselves. One night, we had strong winds and rain, and both were coming through the big window. The wind was coming in at the hinges, which made an awful noise. It was also blowing through under the window sill. We couldn't work out where the rain had come in, but the window sill was soaked the length of the main middle window. The other thing that concerned me was that the info book seems very out of date. It mentions window keys in case of fire. However, this was nowhere to be found. In any case, even with getting the window open, you wouldn't be able to get out as there is no window ladder. There is also no fire blanket in the kitchen. The emergency torch didn't work. Despite the above, we enjoyed our holiday, and the apartment is in a great location, we just feel like the owners should be made aware of these issues. We would give this apartment another chance as it is a good size, bright and the location is amazing.

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• Hannah - Verified booking

  This property was a real disappointment.

  The location was great for us very close to carbis bay Beach and great for getting to st Ives. The cottage it’s self was not good unfortunately it was very dirty on arrival cleaners were sent back to sort this for us which was good but there is a terrible fish smell in the back bedroom which was not sorted for us so we had to put up with it for the whole weeks stay it’s was terrible. We were unfortunately unable to open the bedroom windows to help with the smell as we saw a rat one evening outside the bedroom so this worried us to leave the window open incase they came through the window. The wardrobe doesn’t shut properly either, the property just isn’t well maintained. We came to use the iron to find the plug had been cut off so a new one had to be delivered to the property for us. The oven was filthy needs a proper clean between guests and the freezer draws were also filthy. I suggest this property needs a real deep clean. The parking situation is terrible if you own a big car. With the property next door also parking there you just can’t get a big car in the parking bay if they return home with their car before you do. We did get a very insulting refund from the owners for all our issues but in our opinion they didn’t deal with it very well and to the standard we would expect. Carbis bay holidays were great and tried their hardest for us. It’s not good to spend every day of your holiday on a phone trying to resolve accommodation issues and reporting issues.

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• Aimi - Verified booking

  This was our second visit and stay at Ocean Gate due to the fabulous views and location, only a 1.

  5 mile walk into St Ives so away from the hustle and bustle. Great that the apartment has a dedicated parking space however, there is an issue between where Sykes state you should park and the owners of the Wheelhouse who have put a plaque on the wall showing where they think people should park; this caused a couple of arguments and the owners of Ocean Gate need to address this. The apartment is well lit, great bedrooms and open plan living space, the arm chairs are not very comfortable after a long day of walking and the sofa could do with some new cushions but it's ok. A lot of feedback in the visitor book though I'd guess the owners rarely visit and read/ take on board the reviews left, still no full length mirrors anywhere when there is plenty of space for at least one in each bedroom. The bath is very deep with no bath mat provided and it does get very slippery, so care taken especially for young children or older guests. Last Feb there was a clothes horse for drying/ airing clothes this is no longer in the property and there is no washing line so whilst you can wash your clothes you'll be hard pushed to dry them. Also the outdoor furniture is tired and for an apartment that sleeps 4 people only having 2 outdoor chairs is very limiting for outdoor evenings, on this the dining chairs are slightly unsteady and need replacing. Overall we would stay again due to the location however, the owners need to take onboard the comments for how the apartment could be improved.

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• Aimi - Verified booking

  This was our second visit and stay at Ocean Gate due to the fabulous views and location, only a 1.

  5 mile walk into St Ives so away from the hustle and bustle. Great that the apartment has a dedicated parking space however, there is an issue between where Sykes state you should park and the owners of the Wheelhouse who have put a plaque on the wall showing where they think people should park; this caused a couple of arguments and the owners of Ocean Gate need to address this. The apartment is well lit, great bedrooms and open plan living space, the arm chairs are not very comfortable after a long day of walking and the sofa could do with some new cushions but it's ok. A lot of feedback in the visitor book though I'd guess the owners rarely visit and read/ take on board the reviews left, still no full length mirrors anywhere when there is plenty of space for at least one in each bedroom. The bath is very deep with no bath mat provided and it does get very slippery, so care taken especially for young children or older guests. Last Feb there was a clothes horse for drying/ airing clothes this is no longer in the property and there is no washing line so whilst you can wash your clothes you'll be hard pushed to dry them. Also the outdoor furniture is tired and for an apartment that sleeps 4 people only having 2 outdoor chairs is very limiting for outdoor evenings, on this the dining chairs are slightly unsteady and need replacing. Overall we would stay again due to the location however, the owners need to take onboard the comments for how the apartment could be improved.

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• Gary - Verified booking

  We’ve always stay with cabis holidays and never had to complain.

  This place was dirty my daughter found dirty tissues on her bedroom floor . The floors were so dirty our socks were dirty within half an hour of being there. The tray on the door of the fridge was broken so there was old milk all in the fridge where people who had to laid their milk down and it had leaked all over the bottom of the fridge . When we opened the cooker there was some chips on a tray from previous holiday makers and the oven was covered in grease inside . Dead flies on the windowsill not one but many, dirty windows with finger prints all over them inside and outside . The bathroom floor round the pedestal had a ring of dirt round and the bin hadn’t been cleaned at all it was dirty . Yogurt on the coffee table that had been sat a while as it had dried on,the back bedroom smelt of damp and was cold this made the bedding feel and smell damp . There was someone hair all over the floor it was that bad my daughter wanted to go home . Both wardrobes were full of Christmas decorations and high chair and just wasn’t clean this made putting our belongings in there difficult as it limited our space for our cases . The Wi-Fi was mostly no more than 1 bar at most times even with the booster plugged in . A very disappointing stay as we love staying in Carbis , we are really shocked that Carbis Hoildays rented this out with what is been happening with covid we expected better as our check in time was pushed back to allow more cleaning .

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