Lodges & Log Cabins in Cheltenham

Reviews

What our customers say about their holidays

• Hayriye - Verified booking

  It was just what I needed.

  A perfect break from everything without losing the mod cons. There was no tv and this was just perfect. We had a pc to watch movies in the evening. It was so lovely to wake up to the lake and geese, ducks and swans in the morning. After a few days the ducks got so used to us they would come onto our decking, have a look around then go back in the pond. Be careful not to leave the yurt door open when out of site as the ducks will go inside! It was so peaceful and nice to wake up in the morning and not see houses, people or cars. There was a limited bus service into Tewkesbury and Evesham. Both lovely towns. Like going back in time when you come from a city - in a nice way. People are so friendly. The owners were friendly and helpful without being intrusive. The bed was clean and comfortable. Having a dishwasher was a real luxury. I loved sitting on the decking in the morning and also going in the hot tub in the evening. It was a real escape. Even though the owners house and other yurts were close by the yurt was so secluded it felt like being alone in the countryside. For those on public transport the bus can be flagged down by the side of the road. They do stop running at 5.45 from Tewkesbury. We didn't try to get a taxi back so not sure how much that would cost. The hob worked well. There was a fire in the outdoor seating area and it can be made more sheltered on a rainy day by closing the sliding door. Excellent place to stay. Have looked at other yurt holidays but they don't have the extra home comforts like this one does.

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• Julie - Verified booking

  The surroundings were spectacular and secluded and were as we'd expected.

  The bedlinen was clean and fresh, and the toilet sink and bath were clean, as was the fridge and cooker. However the general cleanliness was lacking and the standard of the yurt was poor. Previous reviews have suggested that the yurt is in need of some TLC and that it was shabby.......this is in my opinion an understatement........dust, sticky handles, cobwebs and when we first walked in there was a strong odour. The outside furniture was dirty and would have needed to be cleaned thoroughly before we used it, which we were not prepared to do. At the very least we expected the property to be scrupulously clean, especially given current circumstances (global pandemic). We did not take this up with the owners, who live on site, as we felt that it was not something that could be put right in a couple of hours, and we did not feel that we wanted to have to unpack etc, or vacate the yurt for any length of time. In spite of this, we did enjoy the week, and the surrounding area is beautiful. Would certainly go back to this area, but not to this accommodation. I'd suggest that anyone considering making a booking, should read the reviews further back than this year, and also for the other yurts on the site. The problem of cleanliness seems to be a recurring theme, going back some time, and one which neither the owners nor Sykes cottages appears to have addressed.

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• Faith - Verified booking

  I have tried several times to contact Sykes by phone (no one answers!

  ) and via email to which I have had no acknowledgement. I find it extremely infuriating when a person books a holiday and they have a valid complaint or constructive feedback and wish to communicate with Sykes and are constantly ignored. I have booked many, many cottages through various agents and can honestly say Sykes customer service is appalling. Please stop using COVID-19 as an excuse for not providing professional customer service. This was the first time I’ve booked through Sykes and it will be the last time. When you wanted a booking you were quick to act and response and service was fantastic up until the holiday ended. That’s where customer service took a back seat and you haven’t had the decency to return my phone calls or reply to even one of my emails. The standards were poor and I wanted to advise you with constructive feedback. I don’t expect anyone will reply, even now - it’s just one that is swept under the carpet. You’ve had your money and just don’t care. Please take me off your mailing list. If you cannot be bothered to reply to your customers, I certainly won’t be using you again. Great customer service is what makes a company stand out so why would I recommend Sykes when you can’t be bothered with your clients. Thank you. F Weekley

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• Denise - Verified booking

  The yurt was as described.

  We would have liked to have used the boat which was in the description, but it was dirty and full of water, so were unable to. The bed was super comfy. It got very hot in the yurt and the fan provided didn't make a difference. Spiders and beetles were a daily occurance, but you are staying in a woodland property, so to be expected. A full screen on the door would have been great, and stopped the mosquitos. The hot tub was amazing. The light didn't work for evening dips which was a shame. We googled how to use the hob. The deck area isn't suitable for fishing, as too high to lift fish over safely. The covered area is a great addition in hot or rainy weather. A flushing toilet was an unexpected bonus. Private, clean, functional. Evesham and Tewkesbury close by. The Beckford Inn was lovely and welcoming. The owner was lovely and the maintenance guy dave, very friendly and helpful in sorting the hot tub, mid stay. We didn't want to come home! We would love to return to experience one of the other yurts.

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• Peggy - Verified booking

  Having read all the fulsome praise regarding the Lakeside Yurt, one is always concerned that it surely cannot be as good as the published comments.

  But happily on this occasion, we were not disappointed. We were very fortunate with the easter weather, so days were spent relaxing outside overlooking the lake and enjoying the antics of the resident birdlife. The facilities are more than adequate, but the yurt does get extremely hot during a sunny day, mainly due to the acrylic dome on the top of the yurt allowing the sun to heat the inside. Fortunately, the evenings were cool and by bedtime, the temperature had returned to normal. I expect at the height of summer, a fan might be required at night. As has been mentioned by others, an eye mask is essential to block out the early morning light. The owners were delightful and helpful, and on site if needed, out of sight if not. A very late decision to stay an extra day and miss the traffic was speedily and happily arranged, for which we were very grateful. Highly recommended.

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