Holiday Cottages In Craven Arms

Reviews

What our customers say about their holidays

• Sonya - Verified booking

  I arrived on Friday for a 3 night break which I was very much in need of.

  The property was small but well equipped and adequate for my needs, however there was a strong fusty smell as if the place needed a thorough airing/deep clean. I opened all the windows and went out in search of a shop where I could buy matches to light scented candles. I found nowhere due to the isolated location and the fact that it was Good Friday. I went back thinking I would get used to it. I was unable to relax and could not get the television to work (fortunately there were some old dvds). I rang the owners but couldn't get through due to there being no signal, so I sent a text message. (I never got a response) I went to bed in the hard and uncomfortable bed and woke up still feeling very disapointed and ill at ease. The smell had not abaited at all. I packed my bags and went to leave as I couldn't face another 2 nights there. I saw the owners as I left, they apologised and said that maybe I was very sensitive to smells!!! I didn't want to make a fuss, I just wanted to get home. I today contacted Sykes who got in touch with the owners, who have denied the refund for the 2 nights that I did not stay there. I think this was a fair request having spent an unsatisfactory first night and having travelled almost 80 miles to get there, and hoped that common decency would prevail. Sykes have said there is nothing more that I can do. So I am over £300 out of pocket and have an unsatisfactory 1 night stay to show for it. To say the customer service from both parties has been poor is un understatement!

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• Ryan - Verified booking

  The location was lovely with fantastic country views, the beds were very comfortable and the level layout was ideal for small children to run around.

  The pool was an additional bonus. However, we pre-ordered a click and collect shop only to find a single, very small freezer available at the property totally insufficient for a party of 16. They was plenty plate, bowls and cups but a large number of these were covered in food residue, we ended washing all the crockery before we felt we were able to use it. The property is in need of a good clean and maintenance. Some door surrounds and latches were hanging off. Carpets could do with a clean, cobwebs and spiders everywhere particularly noticeable on the dirty glass light in the dining room. Quite a few of the windows didn't open, particularly in the kitchen and on our last morning a torrential downpour on the tennis court side of the house saw a large amount of rain coming in around the window frames in the lounge and dining areas, we needed to use tea towels to soak up the puddles. It wouldn't take much for this property to be brought up to really nice standard, just a bit of love. It already benefits from fantastic views and a really relaxed atmosphere

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• Michael - Verified booking

  Perfect accommodation for a solo person working in the area.

  On site parking and the Keysafe entry to the studio allowed total freedom to come and go at any time. I was welcomed by host Valerie on arrival and entered a delightful space where delicious fruit cake was waiting on the table, an ideal accompaniment to red wine which, fortunately, I had in my case :) The first chilly evenings of autumn had arrived but the electric heaters soon filled the studio with an enveloping warmth. The sitting area was cosy, the bed comfortable and the kitchen well equipped. The bathroom with its pleasingly hot electric shower was a little cramped but served its purpose. The Wi-Fi worked well and there were an adequate number of 13 amp sockets for charging phones and laptops. There was not an opportunity to sit in the garden beside the large pond but it would have been idyllic on a warm evening. I was given some home grown apples when I left which are now deep inside several apple crumbles. Thank you for making this reasonably priced, peaceful accommodation available.

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• Karen - Verified booking

  Had a lovely few days, owner and key holder very friendly.

  Great location in a nice area which was great for walking and the pubs were good (nice beer) with everyone being very friendly. In terms of the cottage I would recommend maybe a table and chairs in the garden itself (most of it is used for fruit and veg but there could be room and this might be nicer than the seating outside the kitchen which due to weather felt a bit dark and damp - we were lucky rest of week with dry weather hence maybe seating further down would be a nice option if there for longer. The cottage has been done out really nicely- very cosy downstairs with a really nice size bedroom upstairs. If you struggle with mobility the stairs do have a narrow footing and the bathroom is downstairs :) Kitchen had everything we needed and really helpful to have some cleaning products available (not always the case). Overall a great stay and one we would do again.

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• Nathan - Verified booking

  We are are Americans so take this with a grain of salt please!

  Having a 6 night stay and less then a full roll of toilet paper was a shocking experience! We would also have expected more then 1 bath towel for 6 night stay. No tissues or napkins on site. (we went out and bought the above items) We were not used to the hot water being on zones or timers. Many of use experienced cold showers in the morning because of the heat being off in the morning. Pay close attention to the shower pictures when you review this property, some of these showers are only a tub with a handheld shower head! The shower we had, was wall mounted but the wall was painted so the paint is peeling off as you shower. The managers were very apologetic when they ran out of heating oil, and offered to do some laundry for us!

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