Denbighshire Holiday Cottages

Reviews

What our customers say about their holidays

• Ismaeel - Verified booking

  I am thrilled to write an excellent review of the six bedroom cottage I stayed at in Bala, North Wales.

  This stunning property is truly a family paradise, with a wide range of activities and amenities that are sure to keep you entertained throughout your stay. From the moment you arrive at the cottage, you'll be struck by its beautiful design and tasteful decor. The cottage boasts six spacious and comfortable bedrooms, each of which is beautifully decorated and equipped with plush bedding and high-quality linens. The cottage also features two luxurious living rooms, which provide the perfect space to relax and unwind after a day of outdoor activities. The living rooms are tastefully furnished and equipped with comfortable sofas, a cozy fireplace, and large windows that offer stunning views of the surrounding countryside. One of the standout features of this cottage is the impressive games room, which is sure to delight sports enthusiasts of all ages. The games room is equipped with a range of activities, including a PS3, a WII console, large TV, surround sound as well as a wide selection of board games and books. In addition to the games room, the cottage also boasts a luxurious Jacuzzi, which provides the perfect opportunity to relax and rejuvenate after a long day of sporting activities. The Jacuzzi is located in a private, secluded area of the cottage, ensuring that you can unwind in complete privacy and comfort. The cottage's large and well-equipped kitchen is perfect for preparing delicious meals for the whole group. Whether you're whipping up a quick snack or preparing a gourmet feast, the kitchen is equipped with everything you need to create delicious dishes using fresh, local ingredients. Finally, the spacious courtyard provides the perfect outdoor space to enjoy the beautiful Welsh countryside. The courtyard is equipped with comfortable seating, a BBQ area, and plenty of space to enjoy outdoor games and activities. Overall, I would highly recommend this six bedroom cottage to anyone looking for a luxurious, sports-focused getaway in the heart of North Wales. With its impressive range of amenities, beautiful design, and perfect location for sporty activities, this cottage is truly a hidden gem. Thanks to the welcoming hosts Jane and Garath. Will definitely be coming back!

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• Lisa - Verified booking

  This listing is incorrect there's no WiFi and the smart TV does not work.

  On site facilities are also incorrect, there is no sauna or gym and the new swimming pool is not finished. Staff said it will be complete by end of the summer. The house needs maintenance. The step into the conservatory is broken and has sharp plastic sticking out. The cupboards in the conservatory are unsanitary, full of dirt and there's alot of dead bugs. The house has had a general clean but it needs a deep clean as it's full of cobwebs and in general is dirty. There's damp in the corner of the living room. When we arrived the hot water wasn't working so we had to fill the kettle several times to boil so my son could have a bath. The heating was on and thermostat set to 24c but still the house was cold. And hot tub was cold. We asked at reception and maintenance visited the same day to fix a leaking radiator, rectified the problem with the hot tub and the fixed the hot water problem. After mentioning no WiFi for second time, the staff did give us a portable WiFi box which worked for one day and intimitatly worked for the 3 days we were there. Staff were very friendly and the maintenance man visited the next day to make sure that everything was working OK. The garden isn't fully enclosed as fences are broken and new fence panels are just placed there Instead of being properly fitted. Once the swimming pool is built, it would be a nice park to visit as there's no much else on site. However we will not be returning and I would not recommend to anyone to stay in this house with the current condition it is in. It needs a good clean, some things fixed and it'd be better if they make use of the empty tiled office space next to the conservatory. It's a cold and empty dirty room with potential.

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• Claire - Verified booking

  I have tried to email but.

  .... We stayed at Woodlands Retreat from 25 September to 29 September 2024. Overall the property was OK BUT several things let it down. Heating was not working in the upstairs double bedroom and the bedroom with the ensuite - we were offered a room in the main hotel till it was fixed but we had unpacked by then. There were no bathmats There were no hand towels The kitchen was really poorly equipped - Only four bowls - house for 8 No grill pan Chipped mug Insufficient glasses Only one working light - and that was 40w The heating, towels, bowls and glasses were dealt with next day.?? No grill pan supplied - unable to get one?? The light was reported every day we were there, this meant taking the key to reception every time we went out and then collecting it again on our return... It was really a Health and Safety issue - a large dark kitchen with a 40w bulb. Guess what I did - I went to B & M on the Friday pm bought a pack of light bulbs and replaced it. We were having a family party on Saturday and I would have been unable to see to cook - dangerous. Smart TV but only works with WiFi - no WiFi. Some books No games We had booked this house and a caravan on the Lyons site for a big family party, my husband's 80th birthday - 8 adults and 4 children - because of the facilities on offer BUT no swimming pool, very small Adventure Playground. The staff at Lyons did their very best and were helpful but let down by your descriptions, and your inability to fix things quickly.

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• Caren - Verified booking

  The Chapel is an amazing building with several lovely features.

  A functional space with enough equipment, instruction booklet, guides and tourist information easy to find on arrival. Wifi access straight forward. Bedding was clean and the views from upper windows was great. Water pressure is excellent, especially if you enjoy a shower as a wake up call! More information in relation to how to find the lock box would be useful, although the neighbour was very helpful (and it provides him with amusement watching people struggle to find it!). Some niggles: only 2 small sheets of toilet paper left in the whole property - luckily the Spar shop is just down the street and was open when we arrived, debris between sofa cushions, cobwebs and low level dust, sticky counter top in the kitchen, strong smell of fuel in foyer and outside front door, many cellar spiders and a visiting slug in the basement bathroom, damp patches, peeling paint and plaster - a nice property which could do with some TLC and attention to make it a GREAT property. They were small individual niggles which didn't ruin our break, although I do not believe that the high price of the booking is represented in the quality of the property. The style and layout of the property was well adapted. Suitable for us to use as a base for our sightseeing during our time in North Wales. The Glyn Valley Hotel was lovely and a dog friendly venue (also with a menu for dogs), with a good selection of both food and drinks for humans.

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• Suzanne - Verified booking

  Overall this wasn’t too bad a stay.

  In some areas of the property you can see that an effort has been made to make the place nice, but then others really let it down. The nice touches are the modern walls with sign that light up. I read some reviews from earlier in the year about the cleanliness and lack of Wi-Fi but hoped that as many months had past, these would have been sorted by now, but disappointed to see this wasn’t the case. General dust, spiders and webs all,over the place. Floors down stairs very slippy with something on. The two back rooms are just dirty and empty and can’t see the point of them, plus the step is broken and dangerous. Reported an issue with the downstairs toilet light not working as soon as we checked in, but nothing was done all weekend. Main bedroom one of the blinds is broken and doesn’t stay closed. The hot tub wasn’t filled and put on in advance of our check in, so the first night it was still cold and wasted an evening using it. The beds were very noisy, coils and springs not good to sleep on. Radiator in the hall way leaking water. The house could be so lovely, if only somebody cared about it and the people that rent it out. It’s in a lovely spot, but needs lots of TLC. We made the most of it, but unless things are turned around and I would not recommend or return.

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