Dog Friendly Cottages in Marazion

Reviews

What our customers say about their holidays

• Mrs Clarke - Verified booking

  You need to check that light bulbs are working as several were out throughout the property. The one in our bedroom was too high to reach to even change ourselves. You have a washer and outside line but no pegs. No change of bedding or towels half way through and we didn’t have the facilities to wash and dry ourselves. This is the first time in 10 years visiting Cornwall this has happened and is unacceptable. There were no instructions for the cooker. The back garden is poorly kept, has weeds coming through the artificial grass, neighbours trees growing over the fence and is pretty grubby windows. We were unable to use barbecue as it is very rusty and had a bag of rubbish in it. Only 2 high rusty seats which meant we couldn’t use the garden. It’s clear from other reviews that they received cream teas and we received a pack of biscuits which is the worst welcome pack we have had. Nowhere to hang coats as this had clearly been broken but never put back up which was just two screws but left inside the cupboard downstairs. This meant our coats smelled of cooking as they had to be placed on chairs in kitchen.The 5 coat hangers in a talllboy is not enough for 2 people for two weeks so we lived out of suitcases for the duration of our stay. There were clearly enough space in both bedrooms for proper wardrobes. Again this is the worst we have experienced with other cottage providers. You have a soundbar and speaker yet the TV is not even HD. The whole house had cobwebs throughout especially in the wooden lampshades, around the fire, on the walls, ceilings and beams. Finally please invest in proper pillows as they were cheap and uncomfortable. We The amount of money we paid was a lot for a disappointing stay. It seems that too much emphasis is on aesthetics rather than basic comfort, and amenities. It seems like a minimum in and maximum out mentality is at the forefront of this cottage.

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• Julie - Verified booking

  What a difference a year makes, returning to Surfside.

  We only had a few snagging issues, but these had not been addressed and many more issues found. Cleanliness was excellent last year, I think the cleaning team has changed, as this year, very basic clean. The sofas were stained and were very damp on arrival. TV and stand very dusty, dining table cover sticky. Sink, bowl and drainer not cleaned thoroughly. Bathroom had flaking ceiling and damp coming through. Around bath mouldy and tiles has orange stains in grout and floor dusty. Bedrooms were better, need proper pillows not old ones stuffed in two at a time. When striping bed, the mattress stains were awful. Fridge door panel hanging off and larger fridge/freezer needed for longer stays. We had issues last year with ants, but worse this year and needs to be addressed. All areas need to be sealed where they are getting in as health issue. We had to use ant powder, but our dog was sick. Many scuff marks and paintwork very tired. Price because of all issues was too high and paying nearly £1,000 per week is far too high. Urgent maintenance on bungalows needs to be addressed, as others who had returned again felt upset and disappointed with properties. A very good maintenance person should be employed urgently to fix, mend and pay attention to every detail and upgrade all properties. The gardens are maintained very well. The owners have such an amazing site and location and need to return them back to excellent order. Sykes your contact and information before, during and after was great. You may need to go and visit properties to provide a checklist for cleaning team to follow and prepare lists of jobs to be carried out, for owners to deal with.

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• The D Family - Verified booking

  Copper Bal Cottage was very clean and tidy, with stylish modern furnishings and tasteful artwork. It has an off-road parking space ideal for a medium-sized car or an on-road parking for a larger car. The garden is really pretty with a patio and a grass lawn, flowers and trees and a choice of seating options. We enjoyed meals on the patio and sitting under the awning to read and relax. We cooked in the kitchen which is well-equipped with a full-sized cooker, fridge-freezer and washing machine. The dining area is bright and comfortable. The lounge is cosy with a TV and streaming services. We didn't need the log burner but this would have been a treat on a cold or wet week. Upstairs the beds are comfortable with white linens and the shower is excellent. It is ideal for a couple of friends - like all older properties the ceilings are low in several of the downstairs rooms and on the stairs but we were aware of this when we booked and it is no problem for someone under 6 feet tall. The village is most practical with the village stores across the road, a post office and a few pubs; it is on a bus route and there are proper roads! There is such a lot to do nearby, magical coastline such as Prussia Cove, gardens such as Trengwainton and Godolphin, the Minack Theatre and St Michael's Mount. It is easy to shop, with Penzance so close by. And don't forget the superb jumpers at Tam O'Shanter in Penzance. You could go on a day trip to the Isles of Scilly from the Penzance Heliport or stay here before going onto Scilly for longer. The owner had gone to a lot of effort to make you feel at home and the letting company provided welcome packs on arrival.

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• Dr Palmer - Verified booking

  Sorry to say that we were very disappointed with this property and do not consider it as value for the money we paid. There were numerous problems, notably the spa bath was unusable as the pop up plug was u/s, front bedroom window could not be fully closed leaving a gap which was not good with the strong winds that were encountered during our visit - plugged gap with kitchen roll. Kitchen plinth heater had been switched off, this made that area very cold. Eventually found isolator to switch it on. We were not confident enough to use the freezer section of the fridge freezer as we found defrosted ice cube bags and the circulating fan was iced up. During the stay we also became aware of there being several loose balusters at the top and bottom of the stairs. Owner did pay a visit at the beginning of our stay, we pointed out the problems which we had found at that time, being the window and freezer, he did look at the window but could not fix the problem and for the freezer he said it needed defrosting. In general we consider that the property now needs a little bit of TLC to repair the cracks and flaked plaster and redecoration. Have given a 'good' ratings for equipment and comfort, these would have been 'very good' if everything was fully functional.

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• Scott - Verified booking

  I wish to say that this is not my first time at this location and have spent many thousands of pounds over the last 10 years.

  Thus, I'm commenting from a position of extensive experience across most of the properties at this location. The properties now are in my veiw such poor value.and simply not worth the outlay anymore. The overall physical condition is very tired and this week, experiencing what we have has been the proverbial 'straw'. Of course, in a holiday let, one always expects a degree of rustic charm , but dead insect stains on the walls, which haven't even been painted since last year, leaking shower heads, rear 'sliding' doors that don't close and lock properly and are held together with brackets were all appalling. The final thing this week was a freezer door missing, so the fridge leaked frozen water which ran into the main compartment all over the food and wouldn't hold temperature. Our food was ruined and we couldn't eat it. When I asked about this, I was told it happened weeks ago. I've had enough of the dilapidated condition of these lets and the reality is, they are no longer competitive considering the local market and it would be my respectful recommendation that Cornish Cottages consider removing them from their portfolio. I cannot see how advertising these lets in the condition they remain in for years maintains a credible market offer. They simply aren't good enough and CC need to see it. Thank you.

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