Lodges & Log Cabins in England

Reviews

What our customers say about their holidays

• Jayne - Verified booking

  We are just back from staying at Squirrels Snug, White cross bay, and would like to raise a complaint.

  First of all, on arrival we made a complaint as the property had a vile stale drains smell. Complaint was acknowledged and somebody was supposed to attend. This did not happen. On Saturday we had a Customer service call to say is everything resolved. We advised no, and were told somebody would be with us within 30 minutes. NOBODY yet again attended the property. Smell remained and was disgusting, we feel from the ensuite bathroom. Surely your cleaners should have reported this ? This continued all weekend, and nobody attended the property. This is not satisfactory. The accommodation has many cobwebs, the lamp in the twin room was filthy, and down the sides of the curtains also, this is not acceptable standard for a property that costs so much for 3 nights. Sunday morning we woke to no heating or hot water so could not wash, and minus 2 temperatures, After calling several numbers we eventually had a call back and an engineer was sent. He was a very nice man and did fix the problem. However late afternoon we had the same issue, although this time we did have hot water. Security came to support and then the engineer came back to make sure were okay. Also please note, there are bulbs out in the lounge, there is a shower head in the main bathroom that does not fit to anything as it is broken too. Having stayed at various lodges here over the years we were very disappointed with the lack of support, and although when we spoke to someone, they seemed helpful, it was very often not delivered on. We have always been more than satisfied with the cleanliness and never had issues. The vile smell in the lodge was still not fixed when we left this morning, and nobody attended. We spent a small fortune on candles etc to try and mask the smell. Can you please review the issues and advise feedback at your earliest convenience. For a payment of £621 for 3 nights we would expect that this to be spotless and well maintained. We would expect a stress free holiday which this certainly wasn’t, and did not expect to spend so much time chasing numbers etc to try and get issues resolved. When on a Sunday morning you are all huddled around the electric fire in the lounge, freezing cold, of course it most definitely ruins your holiday, without the other issues. One additional point, you Market this property as having views across to the marina, this is NOT correct. Look forward to hearing from you.

  Read more less >

• Jennifer - Verified booking

  Had a fabulous stay in Squirrels Snug.

  (June 2021) Lounge was lovely clean and spacious with comfortable reclining sofas Kitchen was fully stocked with all pots,pans,cuttlery,trays etc, Oven and grill spotless Main Bedroom was spacious beautiful fresh clean bedding, bed on the soft side which was great for me but hubby found too soft but still slept soundly, lots of wardrobe space and a lovely dressing table with stool 2nd Bedroom quite small with small beds, perfect for children and young teenagers however a little bit too small for 2 adults. Fresh clean bedding and comfortable beds, ample wardrobe space with a small dresssing table Bathrooms (one ensuite) were compact yet had plenty of storage Oustide hot tub was fantastic once found out how to store lid, nice table and chairs with comfy padded cushions. Only a few things to consider there were hand marks on windows in the lounge and mirror which need attention when cleaning, few marks on walls inside Cabin which could possibly be covered by paint or a good clean to remove, ensuite could do with an update around the bath. Outside is very secluded which is great for privacy but is covered by lots of trees so constantly brushing up before using as lots of debris falling on the decking, hot tub, table and chairs. (Parasol for over hot tub but if sunny want a little bit of sun that can get through the trees) Only a few minutes from the lake which has lots of seating for picnics or reading. 5 minutes stroll to the main club on site (need to book for amenities in advance as limited availability which hopefully would change with any lifting of restrictions ie Gym and Swim there was also a cost of £8.95 per Adult and £5.95 per child for the duration of your stay which was good value for money. Food in club fresh and reasonably priced. Overall the cabin is in a lovely quiet part of the park, had everything and more what we needed for our family week away and would deffinatley recommend to anyone and would most certainly return :-).

  Read more less >

• Miss Cally Richardson - Verified booking

  We had a lovely stay at squirels snug.

  The location of white cross bay holiday park is ideal for exploring the lake district and the lodge its self is in a good position within the park. We were a group of 4 adults and I think realistically in terms of size the lodge is more suited to a family with small children or a couple. The master bedroom is a really good size with an en suite, the only criticism I have is that the mattress needs replacing as it is very uncomfortable. The living room is a good open plan space along with a well equipped kitchen. The outside space is a good size and you can easily sit outside to enjoy the park and theres the added bonus of a hot tub. I understand due to the fact that the lodge backs onto a wooded area that you are bound to get tree sap and leaves on the decking area but it could do with being cleaned before guests arrive as we had to give the table and chairs a good clean before we could use them and I think this would benefit the guests especially if they have nice weather and want to sit out. I think a few things could be improved on with the lodge facilities such as it being a pet friendly lodge but we weren't provided with a Hoover and had to ask for one from lake district lodge holidays customer service however I'm sure this will be rectified. Also we obviously wanted to leave the lodge clean and had to purchase a few cleaning products as none were provided this would be handy to have just to keep the lodge nice and clean during your stay and when you leave. Overall squirels snug is a pleasant holiday home in a great location and I would recommend it anyone looking at staying here, it's a modern pet friendly lodge which allowed us 2 dogs which is usually hard to find. What did you enjoy most about your stay? Location What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Rydal Water near Grasmere

  Read more less >

• Lauren - Verified booking

  Many thanks for a wonderful break away in your beautifully clean and well equipped lodge.

  We have stayed in many places and I must say it’s rare to arrive and see exactly what you see on the advertised photos. It was a real home from home, everything we needed and more. Lovely and warm, comfortable seating and beds! The lodge is perfectly placed to enjoy the local area whether you stay close or go further afield. We thoroughly enjoyed Windermere , so much to see and do. Amazing shops and beautiful coffee shops with lovely food and friendly people. Recommend taking a boat trip. Ambleside and Grassmere are wonderful to visit and so much on offer. The scenery is a delight and theres walks aplenty! The apple pie bakery must be a stop off in Ambleside you won’t be disappointed despite the long queue to wait for a table. Make the most of the hot tub especially looking up to the unspoilt sky after a day of walking. The on site facilities are tired and in need of a refurb - especially the bar/restaurant which wasn’t somewhere we would return however that said you have so many lovely places on the doorstep to eat out in, it’s not a deal breaker! We will certainly recommend this gem to our friends and family.

  Read more less >

• Barry - Verified booking

  Loved the stay.

  Was advertised as having views of the marina but we couldn't see it from any window. The hot tub woke us up through the night. There was a note saying it could be turned off but we really wanted to use it. Other than those small issues the stay was brilliant. The place was very clean and the beds were really comfy. The facilities in the complex were good and the food and drinks were reasonably priced too. We paid £65 for four adults meals and 4 drinks. The TV had Netflix / prime and Disney + (own log in used) so there was a movie to watch every night. There was also a few games for you too if you wanted to play. There is plenty to do in the area. We visited Helvellyn, Lakeside motor museum as well as Coniston water which are all a short drive away. All in all a really relaxing holiday.

  Read more less >