Falmouth Holiday Cottages

Reviews

What our customers say about their holidays

• Shannon - Verified booking

  The location was great, nice and quiet and good facilities on site.

  The setting was lovely, close to the town centre and a short walk to some local beaches. The house was as listed, but we just had a problem with a few of things: The rug and the curtains in the living room were covered in dog hairs. It seemed like it hadn’t even been vacuumed before our stay. When we tried to vacuum it ourselves (which we were not happy about having to do on our holiday) the vacuum was terrible, and we had to request a new bag from the onsite restaurant to give it another go. There was also a lot of dog hairs and debris between the sofa cushions, which was not nice to see. When we enquired though, the housekeeper did come out to vacuum the property again, but it was still not 100% clean. Not a good start to our holiday. There were only 2 toilet rolls in the house- there was 4 adults and 1 child staying there for a week- this was never going to be enough. When we enquired, we were given an extra 2 but even this was not enough, and we ended up having to purchase our own. It’s not on the listing that you have to bring your own toilet roll- so this needs to be addressed. There is no Wi-Fi, this was an inconvenience but not the end of the world. However, from a facilities point of view, there was a DVD player, but no DVDs. It did not state on the listing that there was a DVD player so obviously we didn’t bring any with us. The listing needs to be updated really. Or the property need me Wi-Fi. There is a smart tv so it seems pointless not to have Wi-Fi. The airer has been commented on in previous reviews, but this has not been removed from the property. it is broken and there are bits of sharp and rusty metal pointing out. This needs to be removed from the property as it is not safe or fit for purpose. There was no ‘welcome pack’ for us at the property, so we did not know the opening times or door codes for any of the facilities and had to enquire with the onsite restaurant, who were more than happy to help but rightly pointed out that it’s not their responsibility to give out this information. One last little thing- coat hangers. There are facilities to put away and hang clothes in the bedrooms which is great. But the coat hangers are all random. I just think a little finishing touch would be to get some matching coat hangers, so it doesn’t look all so put together. I hope this feedback will be addressed and relevant changes made to the property and listing.

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• Shannon - Verified booking

  The location was great, nice and quiet and good facilities on site.

  The setting was lovely, close to the town centre and a short walk to some local beaches. The house was as listed, but we just had a problem with a few of things: The rug and the curtains in the living room were covered in dog hairs. It seemed like it hadn’t even been vacuumed before our stay. When we tried to vacuum it ourselves (which we were not happy about having to do on our holiday) the vacuum was terrible, and we had to request a new bag from the onsite restaurant to give it another go. There was also a lot of dog hairs and debris between the sofa cushions, which was not nice to see. When we enquired though, the housekeeper did come out to vacuum the property again, but it was still not 100% clean. Not a good start to our holiday. There were only 2 toilet rolls in the house- there was 4 adults and 1 child staying there for a week- this was never going to be enough. When we enquired, we were given an extra 2 but even this was not enough, and we ended up having to purchase our own. It’s not on the listing that you have to bring your own toilet roll- so this needs to be addressed. There is no Wi-Fi, this was an inconvenience but not the end of the world. However, from a facilities point of view, there was a DVD player, but no DVDs. It did not state on the listing that there was a DVD player so obviously we didn’t bring any with us. The listing needs to be updated really. Or the property need me Wi-Fi. There is a smart tv so it seems pointless not to have Wi-Fi. The airer has been commented on in previous reviews, but this has not been removed from the property. it is broken and there are bits of sharp and rusty metal pointing out. This needs to be removed from the property as it is not safe or fit for purpose. There was no ‘welcome pack’ for us at the property, so we did not know the opening times or door codes for any of the facilities and had to enquire with the onsite restaurant, who were more than happy to help but rightly pointed out that it’s not their responsibility to give out this information. One last little thing- coat hangers. There are facilities to put away and hang clothes in the bedrooms which is great. But the coat hangers are all random. I just think a little finishing touch would be to get some matching coat hangers, so it doesn’t look all so put together. I hope this feedback will be addressed and relevant changes made to the property and listing.

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• Sandra - Verified booking

  We arrived after a 6 hour drive parked the car and then looked for the keysafe, which we couldn't find.

  Rang Sykes as we were very tired and needed the loo. Sykes duly contacted you and said you would be in touch shortly. You weren't! We were pretty upset by this time as no-one from your company had bothered to ring us so rang Sykes again who contacted you a second time to get this situation sorted out. A neighbour who had also just arrived, heard what I was saying to Sykes and after a while we realised that the car parking was at the back of our our property - Flotsam - no. 87 and not at the front. All the other houses in our terrace had key safes near the back entrances except for ours and no. 86. This meant that we had to walk down the hill to the end of the row, go accross the side of the last house and then walk back up the path to get to the front of the house where there was not one but TWO keysafes. Finally, after a lot of unwanted hassle, we could get in. We were considerably upset by this experience as it would have been so easy to get in through the back entrance had there been a key safe there to enable this. We are both disabled and in our 80's. Luckily it wasn't raining or one of us would have been soaked by the time we got around to the front door. Not having one of those key safes near the back door is definately not user friendly and there is no mention of having to do the hike around the houses to get to the front. After a long and tiring jpurney this is not acceptable.. There is also no dishwasher in the property even though dishwasher tablets are being left for its use and there is no dryer either. What a fiasco that we could definately have done without!!

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• Edward - Verified booking

  Very much enjoyed our holiday Sept2-9 at Cuckoo's Lodge.

  This cottage chosen because of availability, price & dog friendly has a good layout within, generally well equipped and very comfortable. Thank you for the complimentary milk,tea,coffee,sugar&biscuits. However, we did have a few niggles which we would like to bring to attention:- a)No WiFi Connection. This was an inconvenience when needing to access internet for local information, plus as mobile signal was also weak & fickle internet access would have enabled us to use email facility to contact family more easily. b) Over sink light in 1st floor bathroom didn't work ? c) Allocated car parking space seemed narrow. d) Kitchen Equipment LACKED the following:- i) Can opener that actually/successfully worked - those supplied not easy to use! ii)Good supply of teaspoons and dessert spoons (knives&forks were plentiful). iii) Small milk saucepan for use when only small quantity of food/liquid required heating not suited to microwave. iv) Average 2-4 cup sized teapot - one supplied = too big for small brew. Glad we took our own! v) Average 1-pint measuring jug , plastic or pyrex. Again, glad we took our own. vi) Food Tongs. vii) Bottle of Washing Up Liquid - Not everyone wants to use a dishwasher. viii) Henry hoover brush head seemed well worn; either needed good clean or replacing. Hope these observations are useful without seeming too critical! We will certainly consider returning for a holiday on the Pendra Loweth site through Sykes Cottages.

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• Edward - Verified booking

  Very much enjoyed our holiday Sept2-9 at Cuckoo's Lodge.

  This cottage chosen because of availability, price & dog friendly has a good layout within, generally well equipped and very comfortable. Thank you for the complimentary milk,tea,coffee,sugar&biscuits;. However, we did have a few niggles which we would like to bring to attention:- a)No WiFi Connection. This was an inconvenience when needing to access internet for local information, plus as mobile signal was also weak & fickle internet access would have enabled us to use email facility to contact family more easily. b) Over sink light in 1st floor bathroom didn't work ? c) Allocated car parking space seemed narrow. d) Kitchen Equipment LACKED the following:- i) Can opener that actually/successfully worked - those supplied not easy to use! ii)Good supply of teaspoons and dessert spoons (knives&forks; were plentiful). iii) Small milk saucepan for use when only small quantity of food/liquid required heating not suited to microwave. iv) Average 2-4 cup sized teapot - one supplied = too big for small brew. Glad we took our own! v) Average 1-pint measuring jug , plastic or pyrex. Again, glad we took our own. vi) Food Tongs. vii) Bottle of Washing Up Liquid - Not everyone wants to use a dishwasher. viii) Henry hoover brush head seemed well worn; either needed good clean or replacing. Hope these observations are useful without seeming too critical! We will certainly consider returning for a holiday on the Pendra Loweth site through Sykes Cottages.

  Read more less >