Holiday Cottages In Portscatho

Reviews

What our customers say about their holidays

• Christopher - Verified booking

  Very disappointed with en-suite.

  Expected it to be with main bedroom but with bedroom 3, smallest one (large single?) and the one without a view. Electric shower more of a drizzle and difficult to set temperature so potentially dangerous when suddenly becoming very hot. Door opened wrong side, by shower unit and onto radiator and WC. Nowhere for toiletries. Cistern overflowing into pan. Cloakroom basin so not useful in en-suite. Fanlight window handle extremely stiff. Dreadful toilet rolls and only two provided for six people. Cistern flush button in toilet could stick causing continuous flow of water into pan. Fridge missing two shelves and no bar on bottom door shelf so couldn’t store milk there. Worktop damaged. Furniture cheap and cheerful. No apparent way of receiving normal (BBC, ITV, C4) TV, only apps. Some rust on patio furniture so wary of clothing stains/damage. Shortage of drinks glasses (none for g&t for example or for soft drinks) and yet copious amounts of crockery and cutlery. Externally property tired. Cracks in walls and patching and repainting required as well as good clean of soffits etc. Entrance to driveway needs to be widened by a metre. Dustbin too small for six people’s waste - on arrival already half full from previous guests and two-thirds full on departure. Everything goes in; no separation of recyclables. Wi-fi connection good but asked not to download large amounts of data (?) so possibly not good for children - or certain types of working from “home”! Mobile signal (EE) acceptable. Also, threatening a £50 per hour charge for late departures raised a laugh; we were gone by 10. Redeeming features? View and peace. Good location outside of school holidays. All in all, someone paying c. £2,500 for a week will probably have more comfort at home and wouldn’t expect to go down market for that amount of money. Well over-priced. Can’t do much about the en-suite but definite room for improvement in comfort and welcome.

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• Jacky - Verified booking

  The house had a moth infestation when we arrived.

  A pest controller had to come and treat the carpets in the end bedroom, whilst the cleaners returned to do a deep clean of all other carpetted areas. This took 5 days to resolve. Then the dishwasher broke down, which took another 6 days to resolve. There was also an intermittent problem with the shower, plus some broken windows (I gather the landing one has been like that for years) and the mattresses in the kids room are so old and lumpy that you can feel the individual springs. Throughout the holiday I was in constant contact with the agents to try and get things fixed. Communication back from them was very poor. For each problem I was told that the relevant person (ie pest controller, cleaner, dishwasher repairer) would come on a certain day, but they never did - plans were changed and I wasn’t informed. I had to keep phoning to get updates. In all, I spoke to the agents almost every day of our 2 week holiday. It was very stressful and not at all relaxing. It makes me sad to see the house in this state. We used to come on holiday here many years ago, when our kids were small. It was never luxurious, but it was much better cared for than this. To be fair to the owners, they have now refunded us part of our fee, as compensation for the problems. I hope that going forward they can resolve the issues for future holidaymakers. However we won’t be back.

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• Sally - Verified booking

  Cottage is close to all amenities in St Mawes - just a short walk away.

  Comfortable beds and living/dining area upstairs offers wonderful views of the harbour and sea - always something going on. Unfortunately the bathing facilities let this cottage down; the main bathroom with hand held shower and en suite shower room to main bedroom did not offer anything like enough power in order to have a decent shower / rinse off soap / wash hair etc. The en suite shower had to be kept on Eco in order to offer consistent warm water (water not hot which at this time of year was inadequate). On High the water was intermittently scalding hot or cold. The main bathroom would benefit from a shower screen or shower curtain in order to be able to shower properly - again, no power to the shower. We have stayed in Pier cottage previously and hoped improvements to the bathrooms had been made, unfortunately not. Shame as other improvements are great and the cottage has everything needed for a great week away in a fabulous place - St Mawes. Above being said, we enjoyed our week but are unlikely to book again unless the bathing facilities are improved. Presumably this us why the cottage is 3 stars?

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• Sally - Verified booking

  Cottage is close to all amenities in St Mawes - just a short walk away.

  Comfortable beds and living/dining area upstairs offers wonderful views of the harbour and sea - always something going on. Unfortunately the bathing facilities let this cottage down; the main bathroom with hand held shower and en suite shower room to main bedroom did not offer anything like enough power in order to have a decent shower / rinse off soap / wash hair etc. The en suite shower had to be kept on Eco in order to offer consistent warm water (water not hot which at this time of year was inadequate). On High the water was intermittently scalding hot or cold. The main bathroom would benefit from a shower screen or shower curtain in order to be able to shower properly - again, no power to the shower. We have stayed in Pier cottage previously and hoped improvements to the bathrooms had been made, unfortunately not. Shame as other improvements are great and the cottage has everything needed for a great week away in a fabulous place - St Mawes. Above being said, we enjoyed our week but are unlikely to book again unless the bathing facilities are improved. Presumably this us why the cottage is 3 stars?

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• Vicci - Verified booking

  What a view!

  The main living room is comfortable and the closeness to the sea is spectacular. Thank you for the lovely flowers! The rear terraces are delightful! As for location - probably the best in St Mawes for ease of nipping to the shops, the ferries, a cafe, bar or restaurant. We loved the walk up to St Just in Roseland but the walk using Place ferry and around St Anthony’s head to Towan beach and Thirstea cafe was our best ever! Fabulous (chilly) swims too - would recommend Tavern beach in St Mawes. The cottage has a small kitchen and although some of the pans have seen better days, had most things we needed to cook with. The main bathroom was hard to shower in without a shower screen and the twin bedroom felt a bit like a cave (we were unable to open the shutters) but all made up for by the living space . We have already booked for next year! Could we request a new frying pan that is non stick? My fried eggs were scrambled!!

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