Group Accommodation Cottages in Cornwall

Reviews

What our customers say about their holidays

• Liat - Verified booking

  The property was not cleaned properly.

  Though the bedrooms and bathrooms were clean, the living room and kitchen were neglected. The sitting room had not been dusted or hoovered. There was filth on the carpets, remains of food under the furniture, crumbs on coffee table, and the floor had not been swept nor washed. In the kitchen, the floor was filthy: remains of food on floor, sticky, crumbs, sand etc. Whoever cleans this property is of the school of - clean around furniture, but ignore underneath. The counter tops had perhaps had a quick wipe with a cloth at most, but once again, if a cloth was passed on the counters, the items standing on the counters were not moved, so whatever remains were there from previous users. On the kitchen island, the cleaner was kind enough to leave a covered cake stand, empty but for some leftover crumbs. The sieve in the sink had remain of food. We contacted Cornish & Devonshire customer service immediately upon arrival in the property and asked that a cleaner be sent to rectify. I also tried ringing but there was an answering machine telling me I would need to hold for over an hour! After sending several emails, I received an email with an saying: we apologise but hope you enjoy the rest of your stay. I sent another email demanding that the situation be rectified, as an apology is not a resolution, and that we would make sure that we would stay away from the cottage while a cleaner came in to enable social distancing. I also said I would file a form complain. The next day I received an email saying my complaint has been passed on to someone else. I sent this person another email explaining what the issues were. I heard nothing back. On Thursday, a day before leaving the cottage, I contacted the complaints department again and reiterated that I would be raising a formal complaint on my return, as nothing was done to rectify. I received another email with an apology: "I can only apologise for the cleaners not coming round to resolve your complaint, we have reported it to the local office twice and was informed by them that the cleaners were going round on the 18th to resolve this for you." We have been staying in cottages for many years. On a couple of occasions were there has been an issue, these have been resolved quickly. This was not the case with customer service of Cornish & Devonshire Cottage Holidays.

  Read more less >

• Elizabeth - Verified booking

  This was our third visit to Swallows Nest, Morvah.

  Unfortunately, this time, we noticed a decline in cleanliness and maintenance of the property. On arrival, although the floors had been washed, there was a lot of wet puddles, resulting in soggy socks…..as we always remove our outdoor shoes on entering. We had to mop up in the lounge and kitchen. There wasn’t any clean tea towels, only three wet dirty ones, which I had to wash before use. There was hardly any toilet paper on the roll holders to use before we did a shop. We’ve always had a full unused one previously, and it’s not hygienic to use someone else’s leftovers. There wasn’t any antibacterial hand wash in the downstairs bedroom shower room. The bedroom also had cobwebs and lots of dirt and dust behind the bedside tables and on skirting boards. It looks like it hasn’t been cleaned for months. Also, more importantly, the outside bedroom wall has black mould spores going quite a long way up. I know that can be contributed to people not using the shower room fan or opening windows, but it does need treatment. It’s not healthy to sleep in these conditions. The dining room carpet has quite a few stains, which could easily be cleaned. Also, the door into the garden was very difficult to open, we had to oil the lock after several attempts. I think both bathrooms need the tiles re-grouting as they’re looking quite grubby. There also needs to be a privacy blind in the upstairs bathroom. We had to cover the bottom half of the window with a towel! We also missed the usual complimentary cream tea on arrival, which was a godsend after a long journey. Would rather have gone without the huge bag of sugar, handful of tea bags, coffee and biscuits.

  Read more less >

• Elizabeth - Verified booking

  This was our third visit to Swallows Nest, Morvah.

  Unfortunately, this time, we noticed a decline in cleanliness and maintenance of the property. On arrival, although the floors had been washed, there was a lot of wet puddles, resulting in soggy socks…..as we always remove our outdoor shoes on entering. We had to mop up in the lounge and kitchen. There wasn’t any clean tea towels, only three wet dirty ones, which I had to wash before use. There was hardly any toilet paper on the roll holders to use before we did a shop. We’ve always had a full unused one previously, and it’s not hygienic to use someone else’s leftovers. There wasn’t any antibacterial hand wash in the downstairs bedroom shower room. The bedroom also had cobwebs and lots of dirt and dust behind the bedside tables and on skirting boards. It looks like it hasn’t been cleaned for months. Also, more importantly, the outside bedroom wall has black mould spores going quite a long way up. I know that can be contributed to people not using the shower room fan or opening windows, but it does need treatment. It’s not healthy to sleep in these conditions. The dining room carpet has quite a few stains, which could easily be cleaned. Also, the door into the garden was very difficult to open, we had to oil the lock after several attempts. I think both bathrooms need the tiles re-grouting as they’re looking quite grubby. There also needs to be a privacy blind in the upstairs bathroom. We had to cover the bottom half of the window with a towel! We also missed the usual complimentary cream tea on arrival, which was a godsend after a long journey. Would rather have gone without the huge bag of sugar, handful of tea bags, coffee and biscuits.

  Read more less >

• David - Verified booking

  This is a characterful cottage in an ideal location for exploring the northern beaches of Cornwall, close to Newquay and Padstow, located in a lovely village with a great beach only a 5 minute drive away.

  Nearby airport is not an issue. The cottage is well equipped for any holiday, lovely large open fireplace in lounge, good sized kitchen which is part of an extension, great utility room which would be great for coming back to, after a wet day out, nice use of surfboards to decorate the property along with some nice artwork on the walls, great large dining room table, large wet room downstairs with OK shower (though slow to drain) nice garden space at the front of the property. The house is let down by being tired in places - upstairs bathroom is desperately in need of an update eg. Discoloured toilet seat making you feel uncomfortable and clearly there used to be a shower over bath but is now a hand held shower, red sofa in lounge has clearly seen better days, carpets have a grubby feel, the two fridges both look old eg no door trays in kitchen fridge suggesting they were broken, strange use of wooden boxes in fire place, no welcome guide to tell you what to do with recycling waste or where your nearest GP, vet is etc. Overall this was a good place to explore the beauty of Cornwall in a cottage that grows on you over the week despite it being tired in places and in need of an update. Thanks to our hosts.

  Read more less >

• B A - Verified booking

  We stayed in Wedge Cottage for a family holiday and were very impressed with the location and quality of accommodation. We are regular visitors to Polzeath and Roserrow is a great base. It is an easy 15 min walk to and from Polzeath beach and a similar walk to the Rock shops for fishmonger/bakery/butcher/Spar. The golf course and leisure centre are only a few minutes walk away. The house itself is in a pretty semi-circular mews with parking directly outside. The cottage has been tastefully decorated and is in very good condition. The beds were really comfortable and all with crisp white linen. There was everything we wanted in the kitchen with plenty of crockery/cutlery etc and all the equipment you would need. The garden is fenced so secure if you have small children. The shed in the garden was a god-send for storing surfboards/wetsuits etc. We were lucky with the weather and able to have a bbq (supplied) and eat outside. There was a good welcome pack on arrival with tea, coffee, milk, bread, butter, cake along with bin bags, dishwasher tablets and washing up paraphernalia. We will definitely be back!!

  Read more less >