Group Accommodation Cottages in Lake-District

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Beech Nook was a mixed holiday.

  The property is beautiful, and well equipped. We noticed that some previous holiday guests had reported that water was leaking into the kitchen from the upstairs shower. The same happened to us. I did report it on the phone number supplied but nobody came to repair it. When we arrived at Beech Nook we noticed that outside there were five full rubbish bins, and some rubbish bags. On the board in the kitchen it said rubbish would be collected on Tuesday, it never was. I reported this to the phone number supplied, but nothing happened. There were no rubbish bags supplied so we went out and bought some and as they were filled we put them in the garage. There was a washing machine and dishwasher but no washing powder or dishwasher tablets supplied. This is unusual in rented cottages. We also noted that there were no instruction books for any of the appliances. Washing machines and dishwashers are fairly easy to work out, bud the microwave was a bit of a challenge. Half way through the week one of the carbon monoxide alarms burst into life. After following the emergency procedures it appeared that it was signalling the battery was nearly flat. I reported this on the supplied phone number and was told maintenance would come to the cottage and sort the matter out. They never showed up. As I said at the beginning of this review, Beech Nook is a lovely holiday cottage but the customer service is diabolical. Most of the problems were simple and cheap to sort out, but there appeared to be a complete disinterest. Quick to take the rental money, but indifferent to responding to problems.

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• Kirsty - Verified booking

  We booked Bank End Barn for a family Christmas, 5 adults, 3 children and 3 dogs.

  We had a fantastic stay, the accommodation was lovely, stunning views and had so many personal touches such as a Christmas tree and Christmas decorations, which made it even more special and welcoming. The bedrooms were all very comfortable and everywhere was clean and tidy. The kitchen had everything we could have possibly needed and we were able to cook Christmas dinner for 8 of us without an issue. Having the whole family sitting around the beautiful kitchen table on Christmas Day was just perfect. The hot tub was another highlight and was enjoyed by both the adults and kids. The dogs also had fun swimming in the stream at the bottom of the garden. One thing to note is that the property is spread across 3 floors, the kitchen and living room is on the ground floor and the bedrooms and bathrooms are on the upper floor, and lower ground floor. One member of our family has mobility issues and getting up and down stairs can be a problem, although they managed for the duration of our stay, it is worth noting that although in the facilities list it states that there is a ground floor bedroom, which is why we booked the property, this is not actually the case. Even so it was just a minor issue and we all thoroughly enjoyed our stay.

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• Peter - Verified booking

  Onderful property and location let down by a rather dated and tired interior.

  The bedrooms are spartan and lacking in comfort, no dressing tables, no chairs, old rickety wardrobe, poor quality mattresses, flimsy cheap curtains. The large upstairs living area has a multitude of cheap soft low sofas, but not a single chair suitable for those who are unable to use soft low seats. The downstairs front televisión room has one low poor quality soft sofa, and nothing else, again no chairs suitable for sitting on. The shag pile rugs slipped and slided and crumpled and are a hazard. The high rise kitchen island seats are ugly shakey unstable and are overdue replacement. Several of the Venetian window blinds throughout the property had lost their cords and controls and had bent broken slats. The glass shelves above wash hand basins in bathrooms were either missing or dangerously loose.. The basket for shower gel shampoo etc was loose and fell off the wall. The tumble dryer filter was completely choked and its tank was full, indicating that it hadn’t been cleaned for some considerable time. The dishwater filter was choked with old material including cling film.

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• Debbie - Verified booking

  Just returned from a week in this lovely cottage celebrating my husbands 60th Birthday.

  There was plenty of room for 7 adults and 2 dogs. The cottage had everything we needed to make it home from home. There was a slight hiccup when we first arrived with twin beds not being connected to make a Super King. I contacted Sykes Cottages at 5.55pm (when we arrived), they contacted the owner straight away, and called me back. By 6.20 the owner arrived, stripped the beds, and made into a super king! We were happy to wait until the next day, but nothing was too much trouble. Excellent service throughout. We visited Silecroft Beach and also many areas around the Lakes. Perfect location to explore the Western Lakes and Coastal paths. I feel the cottage would benefit from having access to the back of the house to take off muddy boots and coats and leave downstairs rather than stepping through the front door onto a lovely carpet. Would definitely recommend this cottage for a relaxing holiday with lovely views, clear skies to see the stars, and hot tub to top it all off!

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• Kate - Verified booking

  Not a great Christmas break for the family, unfortunately!

  ! We had to get a heating engineer out literally every day throughout our 7 day holiday as there was no heating when we arrived and it continued daily throughout our stay. On Christmas Eve we received an email from Lakelovers saying there was now nobody in the office until 27th December so cannot deal with our issue. Thankfully the owner was more responsive when we phoned him and he did manage to send an engineer out Christmas Eve night as we now had no heating or hot water! The property should not have been rentable under these conditions. Also when we arrived the dishwasher was full of crockery, there were filthy roasting tins in the ovens and the ovens too were covered in dirt and grime. The house did not look like it had been cleaned at all. The dust under beds and on carpets was disgusting. We have not been offered any compensation for having to buy copious amounts of logs to keep the open fires going for our only source of heating, a dreadful service by Lakelovers.

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