Group Accommodation Cottages in Wales

Reviews

What our customers say about their holidays

• Hazarudheen - Verified booking

  Our holiday wasn't great due to following reasons: 1.

  Location mentioned in the description is completely incorrect. Google maps link, what3words all lead to incorrect location so we spent 3 hrs in the dark to find out the location. There is no light outside the property so only luck will find you this place in the dark. After 8 hrs of driving from London and it was the worst holiday stay. 2. We never know no one will be available to call after 5pm till check in day noon. so no welcome information provided until we reached out to the host via text/WhatsApp. Note. There is also issues with mobile signal so reaching out to anyone will be impossible. 3. The instructions give to us was half. We took the key from safe but the main door was the hardest to open in my life. No info regarding the door mentioned. 4. The front of the property was soaked because of recent rain so we were advised to park at the top of the property but we never know which one is top in the dark so our 3 cars stuck in the mud. Three families with children from 18 months to 6 years travelled with us so our holiday started with biggest disappointment for all parents. We wasted 1 day in our holiday just to get the car out of mud. 5. Temperature in the ground floor was much lower than first floor so family stayed in the ground floor had disturbed and uncomfortable sleep first night and we increased the temperature but then first was burning hot. 6. Living room at first floor was filled with full of dust and same for all the curtains. Kids with dust allergies please avoid this place. 7. There is no one to check on you whether everything okay during the stay. We never felt this unwelcome anywhere before. 8. Water was leaking under sink. Vacuum cleaner was full of mess. The whole house is not fit for letting. So we are trying to find information how to report this.

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• Barrie - Verified booking

  The major disappointment for us was that the property has only 5 bedrooms, not 6 as the ad says.

  The “single room” is actually a single bed in a corner of the games room - you couldn’t possibly have someone sleeping there and also use the table tennis or pool tables or the piano at the same time. We had planned the single room to be for a young child who’d be asleep while the adults played table tennis and pool. Once you take that into account, it’s a very adequate house. The kitchen was well equipped apart from having only a small cafetiere and not enough mugs and glasses for a lot of people (even with those we asked for and were given), and it could do with more teaspoons (think yogurt for pudding or breakfast) and small sharp knives. The public rooms were spacious and attractive, with grapes growing over your head in the downstairs sitting room, and a great view from the upstairs one. There was enough comfortable seating in each. The bedrooms could have done with better blackout blinds for children sleeping there (some windows have them while others in the same room don’t). The hot tub always seemed to work for us even though the spanner symbol was there (others have complained about this). The barbecue is big and there are decent BBQ tools. Care is needed not to lose food through the grating. The wifi worked only sporadically. We found the owner helpful and responsive. This sounds like a lot of complaints but, apart from the number of bedrooms, they’re really just niggles. The accommodation was good for us (10 adults and 2 small children) and we had a great time there. The games room was great, though if you have your own cue / bats you may prefer them to some that are there. The house has a huge variety of board games and jigsaws so no need to bring those apart from your must-have favourites.

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• Paul - Verified booking

  The listing photographs must have been taken when the property was first marketed and never updated because the current condition does not reflect those photographs.

  The owner should consider telling occupants about the state of the approach road with all its potholes and blind corners before an accident occurs. The garden, which is nowhere as large as the photographs imply, was virtually unusable due to very long grass, nettles and overgrown shrubbery. The owner suggests that they can fine you if you leave dog poo in the garden but ensuring that can be achieved should not be a treasure hunt. We followed the rubbish procedure as requested only to find that the food waste bin was attacked overnight by some mutant creature that ate its way through the lid creating a large enough hole for it to climb through making it unusable for the rest of our stay. We all spotted a very large rat the next day patrolling the garden. The area for placing the rubbish is wide open to rodent attack. We had no alternative but to put the food waste directly onto the compost heap as we saw other visitors doing which again is not an ideal scenario because again it will attract rodents making it a possible hazard to all visitors. As reported by other visitors we found the property clean on the surface but on closer inspection it left a lot to be desired and the hot tub was frequently showing the spanner mode. It says that it is awaiting an engineer visit but I would suggest that this as been ongoing for quite a while considering the amount of visitors who have reported this. The smell from the kitchen cupboard where the bin is stored is atrocious and can not be subdued. The sliding door which opens out into the hot tub area can be difficult too close. The owners have put instructions on the door but the opening statement really relays the problem - 'This door is old'.

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• Paula - Verified booking

  Kids called the raod leading to this house pot hole road (the're right).

  When we arrived I was really upset the house had apparently been getting cleaned all day but this place was dirty and smelled especially in the cupboards. One of the bedrooms was advertised as a queen adjustermatic bed but on arrival found this to only be a single so brother had to the sleep on the sofa for the whole week as no one was willing to do anything about it. We also noted broken wires coming from this bed was told by sykes an electrician would attend, 24 hrs later maintenance man with some tape turns up to tape it. The w/c up stairs carpet was wet with wee on arrival, this never dried out and smelled so bad. The whole house had lots broken or damaged bits. The hot tub looks old and has a crack at the bottom of it and damaged material, and the spannner light kept coming up on the control panel. Saturday night the sliding door pin drops of the runner we managed to close it tried calling owner but wouldn't answer but then ask me to text him. So I told him the issue he said he would call someone Monday. We had no update and the door was never repaired during our stay. Upstairs living room has a balcony on it the hand railings only reach 870mm well this should be a minimum of 1100mm. I have taken up all my issues with sykes.

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• Debbie - Verified booking

  This quirky old holiday property is exactly what we were expecting.

  The negative reviews did Initially concern us before we arrived, however we weren’t disappointed once we arrived. There was lots and lots of room seating areas on different levels. The children had an abundance of boardgames on the upper level and a games room With pool table and table tennis table downstairs which they made full use of. The hot tub was never out of use with the five grandchildren and many hours of laughter. The hot tub was spotless, but over the week it did accumulate debris from the overhanging shrubs / leaves above the boundary fence naturally falling down. It was a lovely fully enclosed garden, which yes, could’ve done with a bit of tidy but due to bird nesting season, you have to be very careful what you’re cutting back at this time of year. The kitchen area was very bright with ample pots and pans for the larger parties. But we’re really comfortable and there’s lots of clean towels, but we did bring our own for the hot tub. We had three cars, there was ample parking and Jamie and his Team are really friendly and on hand if we needed help. The beaches are quite nearby and nuchal. It’s literally 20 minutes away excellent fish and chips. Thank you, Jamie and the team x

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