Villas In Harrogate

Reviews

What our customers say about their holidays

• Hazel - Verified booking

  Whilst The Garden Flat is well situated in terms of its location, (which was the main reason we chose it), we found it lacking in a few ways.

  Firstly, we (my sister and I) found it difficult to access entry, and were later advised by the owner that there was a 'knack' to inserting the key in the keyhole and turning it to unlock the door - not ideal. The owner came round because she had forgotten to leave the back door key in the property, so after explaining our difficulty in accessing entry, she explained the process of inserting the key then having to lift it up before turning. Even knowing this, we still experienced difficulty throughout the week. The owner said she would arrange for a locksmith to change the lock whilst we were there, but we did not want the inconvenience of that, so left it. However, she did say she would arrange for that to be done after we had left. Secondly, that standard of cleanliness was not great. There were clumps of dust that could be seen along the edges of the carpet and under the radiators. We had taken anti-bacterial wipes with us, so wiped many of the surfaces when we first arrived. There were edges that had clearly not been wiped for quite some time, because we removed layers of dust! The water in the shower was not running away very well, so I took courage in both hands and cleaned the plughole, removing a large clump of hair and gunk! I am afraid that I could not summon up the courage to clean the inside of the kitchen bin, but the dirt/grime that was sitting on it was a breeding ground for germs and if I used this bin, I quickly shut the lid and washed my hands. I do not think I am particularly fussy, but I certainly expect things to be clean and tidy. Since your instructions to occupants mentioned the importance of handwashing and hygiene (which I fully understand, endorse and practice!), I would have thought properties would have received the same level of attention to hygiene. Thirdly, there were instructions left about closing the curtains in the main bedroom. These were very heavy curtains, and the instruction was to lift the curtain when closing them. A note was included that the owners had already had to replace the curtain track twice. Personally, I would have thought that was an indication that the curtains should be replaced with ones that were easier to close. However, my sister, who used that bedroom for the week, decided against closing the curtains, because the process was so ‘involved’, therefore she just closed the roller blinds, but the roller blind on the middle (largest) window did not reach the windowsill! So, a row of cushions had to be placed along the sill in order to block the light out! Not ideal! I left a note to the owners of the property explaining out findings and disappointment. It was a shame, because with a little more attention to detail The Garden Flat has the potential to be a cosy and inviting rental. I wonder if my note ever reached the owners' hands, because I am aware that the cleaners of the property were waiting for us to leave (which we did at 09:30 on the day of departure); it was surprising to find the cleaners hanging around, because we did not have to leave until an hour later! However, since the cleaners did not come off very favourably in my note, I am guessing the owners did not receive it. I would be grateful if you could enquire after the fact. I fully appreciate that it is the owners' responsibility to attend to the cleaning, not Sykes, but it also reflects on your business. In fact, this was the second cottage we had rented through you in the space of nine months, and the other property needed a deep clean, too; it was The Thatched Cottage in Chipping Camden (we stayed there last October). I would appreciate your comments with regard to these matters. I am happy for you to publish this feedback, but I suspect you will not want to.

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• Jim - Verified booking

  We enjoyed our stay at this spacious secluded cottage on the outskirts of Bewerley.

  The beds were some the most comfortable we have found in Sykes cottages. Indeed we regret we had not investigated their manufacture further before leaving to perhaps replace those at home. There was plenty of room with a large kitchen / diner and a very spacious bathroom. The sizeable utility room was an added bonus We found the cottage very convenient for nearby Pateley Bridge and its annual Nidderdale show. We enjoyed our walks from the doorstep as well as exploring the upper reaches of the lovely quiet Nidderdale valley and beyond. What could have enhanced our thoroughly enjoyable stay in this cottage further ?:- We would have appreciated further instructions on operating the central heating and heated bathroom floor to get the best out of them. The lounge sofa was not so comfortable and would have been a bit restrictive if 4 people wanted to enjoy the tv. We found the shower control awkward when trying to use it with wet hands. Whilst the steep driveway’s surface had been enhanced recently, we found it could still be slippery in certain conditions. As the evenings were drawing in we believe the cottage would have benefitted from some enhancements to the lighting with perhaps better illumination of the kitchen worktops , higher bedside lamps for reading and a night light on the corridor between the bathroom and bedroom doors. We were surprised to find no washing up bowl in the kitchen or utility sink. We would seriously consider booking it again when we next want to visit the area.

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• Lisa - Verified booking

  We booked two stays at the Garden Flat in the past couple of months when business brought us to Harrogate, and after the first stay, we were looking forward to returning.

  Having just completed our second stay, we can say that this is a lovely, clean, comfortable flat. The owners are exceptionally thoughtful - they're quick to respond to questions, and there are so many touches - milk in the fridge, biscuits - that go the extra mile to make guests comfortable. We wanted a kitchen where we could prepare meals and this one worked well - modern, clean, and very well equipped. Beds were very comfortable. As the mercury dropped, we found the flat to be cozy and warm, and appreciated the electric fire. Very nice outside seating area that would be a real plus during a warm weather stay. Lastly, the flat is in a highly convenient location - easy walk into town center, plus two bus lines on the next block. Steps away from the flat are a great mix of takeaways, cafes, independent shops, and a Sainsbury's Local. All in all, comfortable, relaxing stays that provided easy access to all Harrogate has to offer.

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• James - Verified booking

  The cottage is well situated in a pleasant location and overall we enjoyed our stay, however there were some things that need attention.

  The entrance to the cottage is not just steep, as was warned in the listing, but it is also unsurfaced! Which meant our vehicle which is an SUV, was scattering and slipping on the hardcore all the way up. This could easily be remedied by surfacing the hill with either tarmac or concrete. This needs doing as a matter of urgency. In the cottage we were disappointed to find there was no freezer, even the fridge did not have a freezer compartment. Also we could not find an Iron or ironing board anywhere. these are small things which would be easily remedied, and they would have made our stay so much more enjoyable. Finally the hot water system does need attention. Each morning upstairs we seemed to have to have difficulty getting the hot water to come out out of the tap! If these problems are addressed we would be happy to come back.

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• Zilun - Verified booking

  Had a wonderful stay at this beautifully decorated flat.

  It’s got a garage plus plenty of on-street parking and is in a brilliant location—just a minute’s walk from a Sainsbury’s and lovely cafes. The town centre and Harrogate Conference Centre are less than 10 minutes away, and it's easy to get into York and Leeds by public transport. The main bedroom is charming, with high ceilings and a very comfortable king-size bed and high-quality linen. The second bedroom is cosy with twin beds, and the kitchen is well-equipped with everything you need. The private south-facing patio was a lovely spot to unwind. The hosts were fantastic—just around the corner if needed—and left a really thoughtful welcome pack with wine, treats and everything you need for a cuppa. A charming stay regardless of the occasion. Highly recommend!

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