Holiday Cottages With Hot Tubs In Newcastle Upon Tyne

Reviews

What our customers say about their holidays

• Ian - Verified booking

  We thoroughly enjoyed our stay at the miners retreat and would love to come back.

  We have stayed in a lot of properties over the years and this one is definitely one of the best. There is lots to do at the property and it looks great, we could have done with more hours in the day to enjoy everything. I've never stayed in a property that had literally thought of everything you might want during your stay. We particularly loved the juke box with the bar and the pool table (especially while watching the Euros). Heather our host was great. We had some small issues with the heating and the lights but these were both dealt with very promptly. There isn't a barbecue at the property so we asked if it was ok to use a disposal one and she was more than happy to allow that. I only have one really small niggle about the TVs. We don't go on holiday to watch telly but we did discover that all of the downstairs TVs in the bedrooms are streaming only. As part of the older generation, I would have preferred access to terrestrial telly and also we don't have Netflix ourselves and we discovered that only two people could use the hosts Netflix account at the same time and we were using 3 of the downstairs bedrooms. My only suggestion would be some instructions in the welcome folder for some of the items around the property. For example when we arrived we didn't know how to use the jukebox, after some random button pressing, we found some instructions on the machine itself, also we didn't know how to use the remote with it, again we worked out a couple of things, but more instructions would have been useful. The photos for the property are mostly accurate however on the site we used, it did show a lot pf bottles and things behind the bar, this has now be changed and so the photos could do with updating. The weather was quite cold when we stayed there and the only heating upstairs in the large room is a log burner, this did work pretty well if you sit by the sofas but isn't enough to warm the huge room, however rugs are also provided and were greatly appreciated. Regarding the cleanliness, it is a very large property and I understand it might be difficult to thoroughly clean during the turnaround, but I went into the large room the first night in bare feet and after just a few hours my feet were black, I made sure after that to always wear something on my feet. Also the bedroom that I stayed in had dust on the base of the bedside light which looked like it had been there a while and also quite a bit of dust around the edge of the window in the bathroom, having said that, none of these small issues would stop me from coming back to the property as it was amazing.

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• Steven - Verified booking

  We recently had a longer-than-average stay of 2.

  5 weeks at this property. While our stay was generally comfortable and the property is situated in a superb location, several significant issues detracted from our overall experience. Pros: Prime location. Enjoyable shower facility. Washer and dryer available—having a dryer was a major advantage. Dishwasher. TVs installed in every room. Property was clean upon our arrival, except for the dishwasher, which contained dirty dishes and mould. Great hot tub, though it required some maintenance (we bought chlorine for it over our extended stay). The kitchen was well-stocked with dishes and cooking utensils. Clean, comfortable furniture. Each of the three king bedrooms had a dressing table/desk. Entry and exit from the house via pincode were seamless. Cons: We suffered an internet outage that lasted 5 days. We had to wait for a new router, install it ourselves, and fix the issue for the owner—a scenario that was entirely foreseeable and avoidable (owner changed service). This major inconvenience cost us approximately half a day. The property had only one wheelie bin and no recycling bin. The bin was already full upon our arrival and is only emptied fortnightly. There was only one bathroom and toilet. Only four bath towels and two hand towels were provided. There were no visitor parking permits available, meaning we couldn't park directly outside the house and had to use spaces across the road or up the street. Generally, this wasn't an issue, but non-permit spaces were occasionally all taken—on nice sunny afternoons, during weekend events, or in pleasant weather, the road was crowded. We had requested permits in advance, which are easy and inexpensive to arrange, but it seems the owner chose not to facilitate this. As a result, we often found ourselves waiting for parking spots or having to walk the entire length of the street with small children—another entirely avoidable inconvenience. The thin coil-spring mattresses were very uncomfortable. No dishwasher tabs or laundry detergent were provided. The dishwasher contained dirty dishes upon our arrival, including a wooden cutting board covered in mould. Lastly, we found the owners/managers quite difficult to reach.

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• Fiona - Verified booking

  The property itself was fabulous and very clean and in an ideal location.

  However I could not get hold of the owner at all on the mobile provided. Sykes themselves could not get hold of them. There wasn’t any welcome pack or instructions on how to use hot tub etc no information about what to do on leaving property or a anything about a parking permit, which in previous properties I have stayed in we have had all of these. My concern was if we could not have got into the property for some reason we wouldn’t have got hold of the owner as no one seemed to be able to. I rang Sykes 3 times previously to check on the parking and was told it’s fine there is roadside parking and then on our first night received a parking ticket which after 3 phone calls to Sykes still has not been resolved. I am very disappointed in Sykes as this is the first time we have used them and communication has not been their strongest. We are still awaiting a phone call about our parking fine. We even received an email half way through our holiday saying our holiday had been cancelled which resulted in me phoning once again. Very poor Sykes and this experience has totally out us off using you again. Other companies have been far better at communication and has certainly not caused us this stress and amount of phone calls.

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• Jess - Verified booking

  The Miner’s Hall really has the Wow factor and the photos really don’t do it justice.

  It’s huge, and has everything you need, want & more. Everyone in our party was always busy doing something. We had pool & darts tournaments, played the pac man & space invaders on the games machine or were chilling in the hot tub. We loved having a murder mystery night round the grand dining table. When we weren’t busy playing games we were chilling in the hot tub (best I’ve been in) or at the bar. The bedrooms are all huge & had plenty of storage. The laundry room was a huge bonus & allowed us to dry our swim wear & towels. Cooking was never & issue as there was loads of cooking facilities, machines & utensils. We ate out at the Shepherd & Shepherdess pub which was great value for money & tasty home cooked food. The homemade chips were lovely. Beamish is a short drive away and was by far the best museum I have ever been to or taken my kids too, so brilliant we went twice. We found everyone we met in the area friendly & accommodating & would love to return one day. The only things that could make it better are an enclosed driveway for the dogs, and a light above the dart’s board, but that’s just being picky really.

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• Elizabeth - Verified booking

  The Property was easy to access.

  We liked the key safe, no keys to lose! On our arrival the property was clean and situated in a prime location with free parking on the opposite side of the street. Whilst our stay was generally comfortable, we did have some niggles. There was 7 of us, 5 Adults & 2 children there was not enough seating in both the lounge and kitchen, only 6 stools in the kitchen where we ate. A 3seater sofa and 1 chair in lounge. Also only left 2 bath towels and 2 hand towels for bathroom use, luckily we took our own. We felt that 1 shower/bathroom for 7 people with use of a hot tub was not the best experience. There was no information pack regarding the use of appliances, heating or Hot tub use or disposing of rubbish/recycling and only 1 wheelie bin which being there for 1 week we filled! All in all a bit disappointed don't think we would return.

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