Holiday Cottages With Hot Tubs In Alnmouth

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned.

  We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house. We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.

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• Sharon - Verified booking

  We found the property clean and spacious and in a great location.

  The hot tub was lovely. The free swim at the spa was really good & we paid to go again. The welcome pack , hand soap & toilet rolls was appreciated. We enjoyed our stay but had a few issues. The beds were not comfortable & even the children complained they could feel the springs. The pillows were so thin you couldn’t sit up in the bed without your head falling through the slated headboard. The oven had no instructions but the maintenance man provided them quickly, however the temperature numbers had worn out so we had to guess. He did take photos to report it. We also had an issue with hot water tap in the bedroom with the bath. It wouldn’t turn off correctly . The maintenance man advised it needed a plumber & we couldn’t use it. No one came during our stay. Only one key was provided for the property, 2 would have been helpful with a party of 6. Hopefully these issues will get sorted as it’s a lovely property.

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• Milena - Verified booking

  We just got home from the most relaxing stay at most the most beutiful cottage at the most beautifull surroundings.

  The pictures on the listing doesn't do it justice. The cottage is spacious and cosy and we had everything what we needed and more. On arrival we were greeted with kind and toughtfull gift - delicious local butter, honey, bread and milk and cold prosecco and beers. Every room is perfect , the beds are very comfortable and the hot tube takes the whole experince on another level. We loved the view from the garden and the piece, quite and calm surroundings .The cottage is suitable for all ages - it is all fenced and secure if you have young kids and it is all on one floor if you have older or strugguling with stairs members of the family. We loved the little library at the lounge and the alexa in the kitchen.Thank you for creating this amazing space , we will be back.

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• Ann - Verified booking

  We enjoyed our week at Riverview.

  The house was spotlessly clean and in a good position near the river and estuary. We had an issue when we arrived when as soon as we unlocked the door the burglar alarm went off and we didn’t have a code to stop it. Eventually we managed to contact the agent who arranged for it to be switched off remotely. Our main grumble was the lack of space to store our provisions for the week for ten of us. There was almost no spare cupboard space, even with the small kitchen downstairs, and limited work surfaces for food preparation. It is difficult to see how this could be rectified however, given the modern layout of the kitchen area. Over all we had an enjoyable week in Alnmouth and hope to be back.

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• Pauline - Verified booking

  This property is really lovely and extremely quiet in a pretty area.

  All the places around are ideal for pleasant days out. The beach at Berwick on Tweed is beautiful. All pubs in the area are very nice, food good and staff and customers all very friendly . The only 2 negatives with the cottage were the pans were unusable,had had the non stick surfaces destroyed with metal utensils. One phone call to the lovely lady and they were replaced within 1/2 hour with lots of apologies. She thanked us for suggesting silicone utensils for future use and also to provide plastic drinking vessels for the hot tub. Would strongly recommend these cottages .

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