Holiday Cottages in Kent

Reviews

What our customers say about their holidays

• Joseph - Verified booking

  The property generally was quite good but with a few problems.

  1. The wooden slats under the mattress were damaged causing the mattress to fall though them the first time I used it. I managed to patch them up temporarily. 2. The bedding was awful. All polyester- causing my wife and I to sweat profusely, made worse by the warm weather. We ended up buying a new cotton duvet cover, sheet and pillowcases. 3. The shower was excellent (one of the best I have ever used) but the shallowness of the shower tray meant I had to keep checking to see if it was overflowing. 4. Wi-Fi. Couldn't get it to work on any of our devices. Maybe it was my ineptitude. Maybe it was the complicated password which had been written with amendments added to it. Very frustrating. I gave up with it. 5. The Ninja had not been washed/cleaned prior to our arrival. There was a significant amount of oil and food residue left in it. I cleaned the inside containers myself but they were pretty grubby and needed soaking, suggesting to me they had not been cleaned properly for some time. 6. The house itself was good apart from the above niggles. The location was fantastic with easy walking access to the beach, Whitstable and Tankerton. The bus stopping outside was a real bonus allowing us to travel to Canterbury and Herne Bay. 7. Sykes. I didn't like doing business with the rental company. I thought the tone of their emails to be abrupt bordering on threatening. I was surprised by the booking fee. They charged me for a pet which I did not request. I won't book through them again.

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• Mrs Sarah Green - Verified booking

  This is a fantastic and interesting property with plenty of room for the six people who stayed there for a week. It is a 0.75 mile walk to the pub and good village shop, otherwise you will need a car to explore. We were disappointed not to find a welcome pack of any sort at the house. In other properties we have stayed in there has been milk in the fridge, tea and coffee available, and maybe cake and biscuits or some other local produce, and on one occasion, sparkling wine, custom coffee mugs and fridge magnets! Here, there was nothing except 4 old looking coffee sachets in a scruffy jar, and 3 dishwasher tablets. There was barely enough washing up liquid to last the week, and none of the waste and recycling bins had been emptied the previous week. There was no paper and card recycling bin available. The collection day changed while we were there, so this needs to be updated in the home manual. This is not a cheap property to rent, and if we had had a long drive to get there, would have been very disappointed to have to go back out just to get something as basic as milk. The above criticism is not to put the property down, it is a stunning place and has been well thought out for holiday letting, and is highly recommended by us, but we feel that it has some customer satisfaction issues to resolve.

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• Suzanne - Verified booking

  Positives: Clean and nicely decorated, extra sofa bed if two single occupants arrive, well-stocked with equipment and mod cons.

  Negatives: The picture of the garden, that is used as the primary selling point, is misleading. The last autumn's leaf fall had not been raked up, the furniture was old, tatty and falling apart. The garden has had about three years of usage since established (according to the guest book entries), and it looked like no-one was bothering to maintain it. It was a big disappointment, as we had expected to see something more well-maintained like the picture. No guestbook, and occupant information like an updated wi-fi password or local area information was clearly displayed/provided. We used a clearly displayed sign for the Wi-fi password which was out of date, battled with it for half an hour, and eventually had to go and knock on the door of the main house to ask for the information. Eventually, we found informational items tucked in behind the TV, a day later. We felt that it was a bit of an oversight to not make the location of these much clearer or to update their sign. We felt that the owners of the accommodation could have attended better to the small things, and the garden was a big disappointment.

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• Aminur - Verified booking

  The owners were very helpful and available when we called or texted them.

  The cottage was clean. The location of the cottage is within a shared area with neighbouring cottages and hot tub and a swimming pool. The cottage was very nice for a short stay however few improvements needed. - Provide guides/instructions for the property (we didn’t notice there was a freezer at the back of the kitchen counters until the end of our trip) - The heating was not working. It was very cold the first night as we only had one electric heater. After asking the owners we noticed there was a spare fan heater. - The cottage could do with a coffee table by the sofas for when you want to watch TV and eat. - Pathways to the cottage could do with some lights as it gets very dark in the evening and it is a long walk from the entrance of the property. Having to use mobile flash light can be difficult when you have bags to carry. - We were expecting there to be basics like salt/pepper/sugar/milk but none was provided given the price we paid for the stay. However basic kitchenware provided.

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• Mr Andrews - Verified booking

  My wife and I had trouble with the steep stairs, The stair hand rail was inadequate. It should have one that it is possible to grip all round and not a "pinch" type. This will inevitably lead to an accident. The parking for No. 4 The Vines was very confined. The car park bay was so tight that it stopped us from to go out in case we had trouble on our return with two other bays occupied. That would leave it nearly impossible to park. I don't have a large car. The single beds in the second bedroom were not good for sitting on the edge of the bed whilst dressing The wooden bed surround is the problem. We had to shop for a scouring spung as there were none available in the Vines.. Only a small matter but irritating. Washing up after a meal is important to us. We cannot fault the location of No.4 but left the property a day early owing to the poor weather.

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