New Year Breaks In The United Kingdom

Reviews

What our customers say about their holidays

• Karen - Verified booking

  I spent 10 lovely days at Stonerush Lakes with my husband, the property was beautiful and in a very serene woodland lake setting.

  It is very comfortable and a very tranquil place to stay, the sauna and the jacuzzi are an added bonus and easily big enough for 2 people. The only shower in the property is over the bath and this is quite high to climb into and a little slippy, I wouldn't recommend this for old people. the water pressure is very high so be careful when you turn on the taps. The bed is mega comfy and we had no problem sleeping at all. We did use the washer and dryer and the property which is in a cupboard, there is also a hoover, sweeping brush and mop and bucket in the cupboard. The chairs on the balcony of the property We had a little welcome box waiting for us when we arrived with sachets of tea, coffee and sugar, biscuits, black bag, small tube of washing up liquid and a small scourer, also there was a fresh pint of milk in the fridge. This was a very nice welcome gift. There were 2 toilet rolls and a small toiletry bag with shampoo, conditioner, shower gel etc in the bathroom. There were quite a few towels left on the bed. We had visited Morrisons at Liskeard on the way to the lodge and picked up supplies including some cleaning items I am glad I did as the property did not have anything like this. Getting to the property was a little scary because the satnav took us on a single track road with bushes either side, we found out after a few days that there is another way out to the main road turn right when you get out of the gates at the top. This place is literally in the middle of nowhere and the only pub/restaurant onsite is the Old Mill Bar and Restaurant, unfortunately this was closed for the whole time we were there in August firstly we were told this was due to staff shortages then received an email to say it was closed due to covid this was really disappointing because we had tables booked at the restaurant. I ended up cooking most nights as the nearest place to eat out is at least a 15 min car journey. There is no phone signal on site but the wifi is excellent and the Netflix is a great idea. I would not recommend this site to people who have children because there is absolutely nothing for them to do on site. For couples wanting a nice relaxing break I would definitely recommend this property, we had a much needed relaxing break at this property.

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• Astrida - Verified booking

  The bed was comfortable and everything worked as it should.

  We stay in a lot of holiday homes and I felt, for the money paid, there was a lack of basic things like washing up accessories e.g. washing up liquid, tea towels, washing up sponge. Luckily we brought our own. I know there was a dishwasher but what a waste of energy putting it on just to wash up a couple of bits and, with just two of us, we would have had to wait all week to fill it up by which time we would have run out of crockery and cutlery. There was also nowhere to drain the cups, glasses etc. The jacuzzi, as someone else has said, had large, black bits floating around every where which was most disconcerting. Asking clients to clean it out after use is a bit daft when you only provided one J Cloth for the whole lodge. Seems strange having a jacuzzi and sauna but non of the basics. Also I am assuming you expect everyone to eat out as there wasn't any baking trays to pop anything into the oven. We didn't want to cook but the odd ready made meal would have been welcome and foil containers don't go with microwaves. Little things but it felt inadequate. For us it was too isolated but that is just personal preference so we would not return. It would have been nice to go for a local walk in the evening but there was nowhere to go. My own fault for not checking but I saw us walking around the lake in the evening but basically unless you drive the only place to walk to is the bar/restaurant. Somewhere to sit and relax on the balcony would be a good idea : you cannot sit and relax in the hardback small bistro chairs provided. What about a couple of comfy lounger type chairs? The Old Mill served excellent food and though the staff were friendly, I don't think I have ever been anywhere where the service has been so slow. We ate there twice and both times we were waiting over half an hour for our starters (the place was empty)

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• Jon - Verified booking

  The park itself was peaceful well kept and the staff were pleasant and welcoming.

  However, the property we stayed in was a great disappointment. There was mould on the bathroom walls and the shower screen was broken as well as the plug, so we were unable to have a shower without soaking the floor. The condition and state of the kitchen was far from what was advertised with wood rot or mould on the worktops, particularly around the sink where years of being soaked had gone untreated. The bed was dated and very uncomfortable, providing little support, to the point where the sofa was a preferred option for one of us. It was on the second day that we discovered the most disturbing issue the lodge suffered. When opening the dishwasher door the kick-board came away from the cupboards to reveal 4 or more rat traps and trays of poison. The floor was covered with old and fresh mouse and rat droppings. It was disgusting and very unhygienic. The fact the owners were clearly aware of a problem but were happy for customers to live and eat amongst this health hazard was concerning, especially when paying a premium for the privilege. This problem should have been addressed and not covered up at the potential cost of customers health. I believe this property is for sale which might explain the reluctance to properly maintain, but it is unforgivable to put profit above the customers well being. This thoroughly spoilt our holiday. We have of course taken photos if required on request.

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• Matthew - Verified booking

  Lovely secluded place to stay, upon first walking in it was lovely and warm.

  It's the perfect place for someone/couple who wants to get away from it all, has a comfortable living room with good enough internet to watch Netflix on the giant TV. You could smell the cleaning products on arriving which is exceptional with everything going on with the pandemic, was a relief to see it being taken seriously. I would have loved to have stayed for the entire week but unfortunately I had to leave early due to us going into the 4 week lockdown and i didn't want to get caught up fighting the rest of holiday makers trying to get back on the same day. I give this cabin a 9.5 out of 10 because i do have 1 complaint and it is a personal preference thing so it won't apply to everyone, the mattress was uncomfortable for me, it's the sort of mattress that you get on and instantly sink in which i personally can't stand. I am used to firmer spring or memory foam mattresses, again it's a personal preference thing and shouldn't really take away from the experience.

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• Diane - Verified booking

  Firstly the lodge was lovely no problem with it at all .

  But my issues were the location as it is not near the beach it is not near anything. If you’ve got a car it’s fine but due to a serious accident I’m unable to drive so I came by train. It’s a long story but it was very upsetting when I saw the hill I’d have to go up to get there because I knew it was impossible for me . My sister and brother in law had to drive over from Leeds as I was stranded I couldn’t get a dog friendly taxi I couldn’t get a bus it was a complete nightmare with a heavy case my dog and only one properly working arm . I only stayed there for 2 nights as I felt completely isolated so it turned into an expensive holiday. I moved to another place that was next to the beach in Redcar which was perfect for us . If you want a lovely lodge in a peaceful location listening to the sounds of nature yes it’s perfect but if you haven’t got a car I wouldn’t recommend it .

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