Holiday Apartments in Northumberland

Reviews

What our customers say about their holidays

• Roger - Verified booking

  The Snug is an excellent property in a superb location and we would definitely stay again.

  However there are a few "general maintenance" points that we feel need addressing before they become real problems that would deter us from re-booking: 1) Loose toilet seat, leaking shower unit on wall and mould on the wall in the bathroom. 2) Kitchen ok but cutlery is poor quality and could do with a couple of decent wine glasses 3) Love the open plan space but its starting to look a little tired and could do with a lick of paint throughout. 4) The Log burner eats logs and theres no way of regulating it down. Pushing the knobs full in at the bottom makes no difference. Really could do with fixing / replacing. 5) One of the radiators in the open pla space isnt working 6) Could do with having matching bedside tables / drawers NOTE - In the guest book reviews a number of people have commented that there are loose slates that rattle in high winds. We experienced this issue and located the problem to be a loose drinpipe down the side of the property. We did our best to secure it and the rattling stopped. Better get a professional to look at our handywork. We hope very much that these issues are fed back to the owners and that they have been addressed by the time we book the property again next year.

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• Kathy - Verified booking

  The cottage was absolutely beautiful - it is a perfect size for two people and a dog.

  The bed and sofa are very comfy and the kitchen is perfect for our needs. The location is also exceptional - beautiful walks literally from the door, and the village shop and pubs 30s walk from the door are all brilliant. We particularly enjoyed Greys Inn Sunday lunch. The instructions were clear on how to find and get into the cottage. It is worth being aware that you need to provide your own firewood, handwash, toilet roll and washing up liquid/dishwasher tablets. There is 1 toilet roll for the week but we had to buy more. We were left 3 small logs as a starter pack but you are asked to leave the same amount at the end, so you essentially have to provide all of your own. You get a tiny vial of washing up liquid in the welcome pack and a few dishwasher tablets but you are likely to need more. Whilst I cannot fault the actual cottage itself or the location, which are perfect, we did find the amenities provided a bit skimpy, especially for £900ish a week. However, this was easily fixed with a supermarket trip to Alnwick. Overall we had a fantastic week and we highly recommend this cottage - just worth being aware of what you have to bring yourself.

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• Honor - Verified booking

  This was our 4th visit to the Snug - obviously we like it.

  The location is very convenient for the beach and for the shop/hotel/pubs in the village as well as being within easy reach of other coastal places. We've always found the lounge area and bed very comfortable and were happy to find complimentary treats provided this time! We were also pleased to find that the bathroom is being cleaned to a better standard of cleanliness now ( although it's still cold, despite the heated towel rail) and appreciate the addition of a shower tidy. We enjoy relaxing up on the balcony before dinner, even if it is a narrow staircase that needs care. The property is always well-heated and although we always come in winter, we have never needed to use the stove - we'd be roasted. We noted the new fridge/freezer, quite a small area of fridge but adequate if you are only staying a few days. (I'd also recommend that people bring something more in the way of a handtowel/wiping cloths for the kitchen.) Perhaps a "boot tray", as provided by many hotels/b and bs for hikers would be an idea to save the floor around the entrance? We hope we'll be back before too long.

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• Peter - Verified booking

  On first appearance The Snug is a beautiful property.

  It's only when you look a little closer you see that there are maintenance and cleanliness issues. The stairs down into the kitchen area are cracking to the point where I was concerned the bottom step was going to give way by the end of our stay. Handles to cupboards and the knob on the spiral staircase were broken. Only one of the electric radiators in the main room seemed to work which meant for a chilly night in front of the TV. The sofa was in desperate need of a deep clean as were the cushions. Finally, the bathroom was not clean, in particular the shower tray around the doors had a build up of dirt that must have been there for months, not weeks. It's a shame as this is a lovely property in a great position, but general care and maintenance is letting it down. Several comments in the visitors book reflect the above points so this should not be news to the owners. We have stayed in several Sykes Cottages and this unfortunately fell short of the usual high standards. On the plus side, the bed was very comfortable and our dog loved the open aspect of the property.

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• Gordon - Verified booking

  The property has electric heating rather than electric storage heating as Sykes listed.

  We found this preferable. The booklet for the heating was irrelevant as notices in the property stated that we were not to adjust the heating. A simple notice to say, just switch the radiators on individually at the power switch would have been helpful. The toilet seat was loose and regularly slid forward until we fathomed out how to secure it. The power switch for the shower is at the opposite end of the bathroom from the shower itself and was not obvious. There is no shelving or cupboard in the bathroom for storing toiletries. The edges of the shower base were very dirty. The bathroom sink plug constantly popped up so the water drained. There was no non stick fish slice to use with the non stick frying pan. We found the seating in the lounge uncomfortable. It would be nice to have a bedside mat to step onto, rather than the cold hard floor. Other than these niggles, we did like the property and location and very much enjoyed our visit. We would consider returning in the future.

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