Holiday Apartments in Northumberland

Reviews

What our customers say about their holidays

• Eileen - Verified booking

  This was our third stay in Mariner’s House , which we like very much for its location , views and good access to the beach and village amenities.

  We have always been happy with the standard of cleanliness on arrival and find the open plan living area comfortable and relaxing. Overall, we found the house to be well-equipped. However, we feel that the aspects of the bedroom and bathroom arrangements could be improved and updated . 1. The only shower in the house is over the bath , with a fixed screen , making access (for all but the young and fit ) not entirely safe or comfortable. The shower controls are stiff and awkward to use and there is a build up of mould & discolouration around the bath seal. As the house is premium-priced, we would suggest that a walk-in shower is a facility that could reasonably be expected . In this bathroom the toilet flush is not always efficient either. 2. The house offers facilities for an infant and this was our first time to visit with 4 adults and a baby ( requiring use of the small bedroom ) . This room includes 2 single beds with heavy metal frames , which together use almost all the available space in the room and so a travel cot can’t easily be fitted into the room without moving one of the beds against a cupboard door . The beds are extremely heavy and awkward to move . We would suggest that replacing these older beds with a lighter divan bed with a pull-out bed underneath would give this small room the flexibility to more easily accommodate a cot or to continue to accommodate 2 people ( where a cot isn’t required) 3. Laundry drying facilities were inadequate- the tumble dryer was not effective and seemed to circulate humid air so that clothes remained damp even after 30+ minutes . We requested a clothes horse/ airer to more easily ( and economically) dry baby clothes overnight as one wasn’t provided , however this wasn’t delivered promptly ( see 4 below) . We were surprised to be advised by the office staff to dry clothes on the radiators - as the temperature was above 20 degrees , use of the heating system for this purpose would have been wasteful and uncomfortable. 4. We have not found the office response to in-stay issues to be timely or efficient e.g it took two days and 4 telephone calls for our request for an inexpensive and easily -obtained clothes airer to be met . In a one-week stay we would expect a quicker resolution to a simple request. We also found the front door handle/ locking mechanism to be extremely stiff requiring considerable force in order to turn the key . We didn’t report this or the toilet flushing issue during our stay because of our poor experience of the office’s resolution of issues without repeat calls to them (We had a similar experience of slow resolution to an issue with the TV on our previous stay)

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• Jennie - Verified booking

  Location is great, and looks lovely but needs a massive deep clean.

  The dust on the flowers and under the beds was really bad. Mould in the bathrooms also a serious concern especially as we had a toddler with us. Around the bath and even on the taps. Tumble dryer clearly not been cleaned or serviced in a long time and left black marks over our clothes due to dirt etc in the rim. Some of our clothes are now stained as we can get it out even with stain remover. Washing machine works fine but doesn’t spin the clothes dry well so tumble dryer has to work overtime and takes a really long time, sometimes all day just to dry socks and a few t shirts. We asked for a clean mid stay but we had to chase as the poor cleaner wasn’t told. Not her fault at all so please no criticism to her. One of the windows in the lounge doesn’t lock which isn’t great for security. Stale food found behind the bedside table. Beds in double room so uncomfortable with the bars as the mattress sinks below them and they dig in when you try to get in or out. Double bed in en-suite room very creaky and uncomfortable. We asked for a new bath mat as existing one doesn’t stick well and has bits missing and a new one was supposed to be delivered but didn’t arrive. Very difficult to safely get in and out of that bath and the toddler slipped many many times, as did 2 adults. Lovely bruise on my thigh to show for it! All in all, a lot of window dressing but really really needs a deep clean. And new batteries for the clocks… all 3 tell a different time! Wouldn’t stay again. We’ve previously stayed in flat 2 with same great location, but dated but much cleaner and more comfortable. We won’t be returning. At 2-3k for a 2 week stay we expect the place to at least be clean. Great location doesn’t make up for a dirty place. Standards shouldn’t drop just because of location. We shared this during our call mid stay and revived a half hearted apology which I do not consider to be sufficient. She advised we include details in our review which is why I am doing it now. A deep clean not practical during our stay so I appreciate it couldn’t be fixed immediately but a poor apology is not really good enough considering the fees we have paid. I have photos if needed.

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• Kevin - Verified booking

  Really enjoyed my stay at Mistletoe Cottage.

  The property had everything I could require (with perhaps the exception of a “proper” oven) although this wasn’t a major problem. Considering the proximity of the property to two of Bamburgh’s most popular pubs, I was pleasantly surprised by the lack of noise. All furnishings were very comfortable, particularly the bed (I do like a firm bed and got one here – lovely!). A few more hangers in the wardrobe would have been appreciated, although again, this is a minor grumble, as there was lots of drawer space. Free parking in the village can be problematic, but obviously in a village as popular as Bamburgh you wouldn’t want it spoilt by masses of cars everywhere. If you do manage to secure a spot around “The Middle” (green space in the middle of the village) be aware that if you take your car out for the day you probably won’t get a space back before the evening. There is a pay and display car park beneath the Castle (NOT the Castle car park itself). Back to Mistletoe Cottage itself. It’s perfect base for couples or singles who wish to explore northern Northumberland. It was very clean and tidy had everything I really required, and because the cottage is detached you didn’t get disturbed by much in the way of noise. I loved Bamburgh, where everything is just a stones throw away. The beaches are stunning, the Castle, magnificent (can be seen quite clearly from the cottage) and I was very sorry that I had to leave at the end of my holiday.

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• Victoria - Verified booking

  1. I’ve left on the side a range of things that are chipped or broken (not by us) but are dangerous around kids (sharp edges).

  2. An already dirty bath mat. 3. We had to replace the batteries in the heating box as it was showing RED and we didn’t want to risk the heating going off and onto holiday mode 4. We were left one bin bag, I do find that very stingy. 5. There was no foil. 6. There always used to be washing liquid but that was not there either this year. 7. Airbnb's tend to leave a nice welcome package, one place even left crisps, oil, chocolate etc. You left a stingy set of UHT milk, coffee and some hotel biscuits. 8. 4 rolls of toilet paper that weren’t even full rolls. 9. No fire kindle or fire lighters 10. Someone has taken the outside bin so we couldn’t put the rubbish out. 11. One dog friendly place we stayed in even left toys and treats for the dogs. Again, a nice touch. One white cereal bowl was dropped and smashed I’m afraid. It’s an expensive week away in Feb so with the nice touches missing, the somewhat patronizing suggestion of putting the dishwasher on the night before when we already miss most of a day with a 10am out and a 4pm entry (with zero flexibility on the timings), striping beds etc means it is losing in its comparison to many Airbnb's that we have stayed in. For that money I’d suggest a better welcome pack, no patronizing suggestions on the welcome email, be more dog friendly (bowls, treats etc) and be more flexible on the arrival time if requested.

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• David - Verified booking

  I had a lovely stay at The Old Factory House.

  It’s quite a sizeable property and would be perfectly comfortable for six people. Everything was beautifully clean and tastefully decorated with modern appointments. The kitchen feels brand new and had all you could need if you want to cook your own meals. There is ample space for a family to eat as well. The lounge is huge with a great TV and comfy seating. I loved that it still has shutters instead of modern curtains. It’s not overlooked but I closed them every night just for fun! The bedrooms are large and again, nicely decorated. The bed I used was lovely and comfortable. The only negative thing about it was that there is some noise in the mornings as you are on a shopping street and delivering happens first thing. The bathroom is enormous! Fantastic huge bath and a rainfall shower. The property is perfectly positioned to visit Berwick. It’s literally in the middle of the town. It is over a Turkish restaurant which is a must if you visit. The food is amazing and literally right downstairs! Overall the property is highly recommended. Thoroughly enjoyed my stay and hope to be back next year.

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