Holiday Apartments in Paignton

Reviews

What our customers say about their holidays

• Anthony - Verified booking

  Review of Tidal Reach Holiday Stay Our stay at Tidal Reach was unfortunately marred by several issues that significantly impacted our holiday experience.

  Arrival and Parking: Upon arrival, we were greeted by scaffolding at the front of the property. This not only limited the parking space but also made it impossible for me to exit my car using the driver’s door due to the shared driveway with another holiday flat. As a result, I had to park off-road, which was quite inconvenient. It would have been greatly appreciated if we had been notified about the scaffolding in advance. Accommodation Issues: The bedroom floor was quite slippery, making it uncomfortable to walk barefoot or even with socks on. Additionally, the bed was extremely firm, causing both my wife and me to suffer from backaches throughout our stay. This was a major downside as it affected our overall comfort and rest. Dining and Kitchen Facilities: Although the flat was advertised as suitable for four people, there were only three dining chairs available. Thankfully, there were only two of us, but this would have been problematic for a larger group. The kitchen, while well-stocked (over-stocked) with utensils (including eight saucepans, three slicers, two whisks, and three strainers), lacked essential storage space for fresh food and tins. As a self-catering flat, it was surprising to find no storage cupboards or even a breadbin, which made meal preparation and storage quite challenging. Information and Amenities: There was a noticeable lack of information regarding local services such as emergency doctors and dentists, etc. which would have been helpful. Additionally, there were no instructions on how to use the oven. As we are accustomed to a gas cooker at home, we struggled to figure out how to operate the electric oven provided. Guest Interaction: Normally, guests are greeted either upon arrival or within a couple of days to ensure everything is satisfactory. This was not the case during our stay. The only time we met the owner was on the Friday evening of our stay, when he knocked on the door to inform us that the cleaner would be coming in the next day. He did not introduce himself or inquire about our holiday experience. This lack of friendliness and engagement was disappointing. I would suggest the owner take some lessons from the Hotel Inspector on how to be more welcoming and attentive to guests. In summary, while Tidal Reach has potential, several aspects need improvement to enhance the overall guest experience. Better communication, more comfortable bedding, adequate dining seating, proper kitchen storage, and comprehensive information about local services and amenities would make a significant difference.

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• Mrs E Jewell - Verified booking

  The flat was lovely and we were very happy there. The equipment and cleanliness was very good. We would have liked something more central to Paignton but we know the area well and found short cuts. We were very disappointed by the lift at the property after getting stuck in it. The repair people disturbed us early Monday morning to ask about getting stuck. They left saying there was nothing wrong with the lift even though other people in the building said they have got stuck in the lift before. Us getting stuck caused a lot of upset as my daughter had a panic attack inside the lift and took a long time for her to calm down and feel well after the experience. After dealing with the situation on the, Friday I did not appreciate dealing with grumpy maintenence men on the Monday morning who said there was nothing wrong with the lift.

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• Darren - Verified booking

  The property in general was fantastic.

  Had everything we needed and a great amount of space, with a perfect location. The only downsides were 2 things: seeing the scaffolding when we arrived & seeing straight through to the other apartments kitchen. We surprised seeing the scaffolding and perhaps we would have expected to be given notice it was there. It didn't affect us overall, I just had to remember to duck. One of the reasons we booked here was the garden but perhaps we didn't appreciate the layout with the other holiday property. It was how their kitchen looked directly to the garden quite noticeable after sunset. Garden was lovely though. We also booked this property as it stated no pets as at a previous holiday property there was waste left in the garden. We hope this remains the case as it was great space.

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• Lisa - Verified booking

  Lovely place, great location and parking, stunning outside.

  Comfortable and warm, some of the furnishings made it feel very dated, a little too much clutter, ornaments and cushions for me but that’s personal preference. Lovely towels and linen. The inside felt a bit dark and the kitchen was cold. What spoilt it for me was I guess not in the owner’s control. The upstairs neighbours, woke me every morning around 7am, washing machine on, walking around like elephants above the main bedroom. One afternoon it sounded like there were children on scooters above the lounge. Not what you want when on holiday to rest.

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• Jean - Verified booking

  Tidal Reach is a great base for the area and the parking space is a bonus, although the bed, for one of us, was too firm.

  Putting the blanket from the living room under the mattress cover certainly helped. There is an iron and hairdrier at the accommadation which isn't included on the website, but we didn't see the freezer. Unfortunately, we just couldn't work out how to use the cooker hob! Some directions would have been helpful. Another thing worth considering would be an information pack. Not just about what to do at the end of the stay, but for places to visit, buses, takeaways etc. That being said, we had a great stay and would definately stay again.

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