Holiday Cottages In Staveley

Reviews

What our customers say about their holidays

• Mr John Forster - Verified booking

  The location just a short distance from Ambleside was perfect with a safe walk into the town which had plenty of amenities. We all had a wonderful time as the lakes are stunning and the weather was very kind and dry. The equipment at the property was plentiful, no real need for an iron, ironing board, who irons when on holiday and a dishwasher as there’s only the two of us. The log fire is also OTT as you have underfloor heating. There’s no permanent place to put clothes or towels in the bathroom so everything has be hung on either the shower stall or the clothes airer which takes up half the bathroom. The sink outlet pipe is obviously blocked as the note above the sink testifies to other stayers having similar issues. A number of the wall unit doors were sticking especially the end cupboard door and the dishwasher unit was badly fitted so the door was 2” out at the top. 3 of the plates were chipped. We were asked to remove the bedding which revealed large stains on the Mattress, mattress cover and duvet cover. The storage cupboard had a freezer an iron, an ironing board which reduced its capacity and wasn’t needed. Overall the-feel of the property was a little cramped and that it needed a good clean especially to the outside of the property which let it down. We’ve become accustomed to having a few treats on arrival with all the properties i.e. milk tea coffee or a bottle of wine etc so was disappointed with not even a welcome card. The property was very comfortable the bed the sofa etc, apart from the 2 pillows which were rock hard, but as I said difficult to move around the bed with the TV on the wall next to the bed end, next to the fire base, the stools as well as 2 large dogs and their beds. Value of the property was ok but never sure what the accidental damage charge and the £20 per dog goes to as the property had all wooden floors. We booked a midweek break but the 4pm arrival and the 9am departure time for the soul purpose of cleaning left me with the feeling it was more like 3 days and the regular reminders of the arrival and departure times x6 were tedious and excessive. We would have no issue with booking with your company apart from the additional charges, admin dogs etc if we found a property but not The Hideaway. I Never recommended companies or products. Just to say we did have a pleasant stay but due to issues raised above it felt short of our usual experience and expectations

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• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

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• Lisa - Verified booking

  Howgill cottage is located in an excellent position for visiting the Western Dales and the Lake District.

  The area around Sedbergh is beautiful and fantastic walking and cycling country. Sedbergh itself is also an attractive non-touristy town. The cottage itself was compact, well presented and homely. The washing machine was a real bonus. We found the electric Aga a bit of a faff for cooking (especially for making toast) and would have preferred a conventional cooker and toaster. Crockery and cutlery could have been more abundant as there were only 4 of each item and only 2 glasses & 2 wine glasses for example. There is no dishwasher. We managed to chip a mug and the owner was kind enough to replace it on our behalf. Thank you. We did feel that the steep stairs and cobbled path (and steps to the cottage) should have been better highlighted in the listing as this would make it unsuitable for young children or the elderly. The cobbles were covered in moss and were quite slippery when wet. Also the hedge along the side of the path could have done with some cutting back. When leaving the path to cross the road, you had to be especially cautious as it was tricky to see oncoming cars and we had a couple of near misses. There is little outside space at the cottage, just a small table and 2 chairs immediately in front of the house. The TV could do with being updated and it would be nice to add a radio/bluetooth speaker. Wifi was very good. All in all, we had a good stay at Howgill Cottage. This holiday home could be made excellent with a few of the above modifications.

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• Mr Mark Visser - Verified booking

  The cottage was lovely, well appointed, had good quality equipment, and was very easily accessible. The parking provided was good, but not clearly stated in the information sent out before our arrival, but I did find the information in the file in the cottage. We had a struggle with the underfloor heating in the bathroom which kept on going off, and the instructions were not the easiest to follow to set the heating. There was no remote for the tv, and when I phoned your office I was told someone would look into it and provide us with a remote, but it never materialised and I never received a follow-up call from your office - I know it was the festive season, but that is poor customer support. We struggled to find the cutting board in the kitchen, finally locating it stored under the microwave, not a very visible place to store it. The glass pot of the cafitier (French Press) has a crack in it near the spout & one of the side plates had a chip in it. Neither of these issues prevented us from using the items, but they should be replaced. The one negative about the property is that there is only 1 small hanging place for clothes and no chest of drawers, or even shelves for your clothes to be stored, they had to remain in our suitcases.

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• Laurence - Verified booking

  The details of the property are erroneous.

  Internally we have only comments that the bedroom is not king size—not enough floor space for 2 holdalls. More advice on the Smart TV would have been helpful. We failed to get BBC 1 !! A separate radio would have been appreciated. Externally we list the facts which ruined our stay There is no lawn as advertised : the main photograph has been taken from the neighbours garden and the low wire boundary fence is no more than 5 feet from front of cottage. Hence the description of patio is in our view not correct .. Additionally on this good weather period the neighbours garden was used continually. A tent was 7 feet from the lounge window and a semi permanent swing covered lounger was 2 feet from the small patio? table. Lively teenagers played swing ball up to the boundary of their lawn and the view from the window was directly onto both the tent and the rotary clothes dryer There was no view as advertised. We have a number of photographs to endorse the above and would be pleased to forward.

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