Holiday Cottages In Polzeath

Reviews

What our customers say about their holidays

• Frances-Mary - Verified booking

  We felt that there should have been a choice of either a king size bed or twin beds which could be put together to make one king size bed.

  The headboard could be fixed to the wall to accommodate this, although we would have preferred a more solid one, as the bars were rather uncomfortable to lean back on. Not ideal for someone like myself who suffers back and leg trouble on a permanent basis. The bedside tables could have been bigger too. We felt that more crockery and cutlery would have been an asset too. To have the crockery available all the time, we would have had to run the dishwasher every night, which my husband was loath to do. The kitchen table was rather small too. Outside, I think the steps by the Hot Tub could have been more stable, perhaps fixed to the outside of the Hot Tub to make it easier for people to get in and out, which would benefit those with mobility difficulties (as already mentioned), but on the positive side, it was lovely using the Hot Tub to relax after a busy day. On the credit side, the owners Frank and Kay Chapman were very helpful, and grateful for the feedback given above. They were very good about it when we had to contact them quite late in the evening to advise of our arrival time.The cottage itself was in a very good location, once we got the hang of where to turn off from the A39 (St. Kew Highway) and we found it extremely easy to get to the places where the rest of our family were staying. We particularly liked the spacious bathroom and lounge. However, if we were to book Swallow Barn again, with all due respect, we would prefer to book directly with Frank Chapman, rather than go through Helpful Holidays. This is because we did not approve of the way the money was taken from our account and the extra Administration Fee etc that became payable to the agency. The E-Mails implied the money would be taken whether we liked it or not. We know Helpful Holidays meant well, but we did feel that the restrictions due to COVID-19 that were 'clapped' on us were a bit excessive. For instance, not allowing us to have visitors - the places the rest of the family were staying at, didn't have these restrictions, perhaps because they are independently run, but still taking the necessary precautions in relation to COVID-19. So we could visit them with no problem, but they were forbidden to visit us, which we felt was unfair, just because it would mean them going through the house to get to the garden. I understand that this was part of the Guidelines Helpful Holidays had issued to owners of properties under their management and consequently those staying at the properties. Of course, if we returned to Swallow Barn next year, it is likely that the visitor ban would no longer apply. These things caused a lot of worry and upset to me, considering that I am Autistic, and do not cope well with pressure or change to routine (as I have been forced to do, thanks to the mask Law, even though I am exempt.) When I spoke to a lady at the agency, they were very understanding of my circumstances and said there was no reason why people couldn't visit us. It was only because the garden is enclosed, hence visitors having to go through the house, that we were not allowed to have any visitors, but I didn't know that until I spoke to Kay Chapman and it was mentioned in an E-Mail from her husband.

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• Claire - Verified booking

  Badgers Sett was exactly as advertised, a comfortable barn conversion cottage with all possible amenities.

  Situated on a working farm, it was set in gorgeous moorland countryside and was a welcome peaceful retreat from the busy beaches we visited. The WiFi was good, an essential requirement for my 16 year old daughter, the water supply is from a borehole which, as described in the welcome pack, was some of the best I’ve tasted. The water did have lower water pressure than I’m used to but there was always hot water for showers and washing up without having to put the immersion heater on. I used the shared laundry as we were on the beach every day and swimming costumes and towels needed washing and drying - the tumble dryer is awesome and dried towels within 45 minutes!! Being on a working farm you will hear the farm animals …. The chickens wake early but can only really be heard from the single room at the back of the property. However, as compensation, you are also treated to seeing birds of prey, and as we visited during August, various nesting birds and baby rabbits. Google maps get you straight to the property if you enter ‘Helman Tor Cottages’ and it’s in very easy access to the Eden Project and both the north and south Cornish coasts. Jenny, the cottage host, was lovely and accessible if needed. We had a great time and will definitely look to stay here again the next time we are in Cornwall.

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• Dorota - Verified booking

  We had a pleasant experience and enjoyed our time in Sea Horses cottage with our dogs.

  Here are a few things we wanted to mention: We found the cottage to be cozy, clean, and nicely decorated. The lovely fireplace was a great addition and provided a cozy atmosphere for us to relax in the evenings. However, we did encounter a few challenges during our stay. locating the cottage was a bit difficult as it situated at the end of the street so direction could say this. We followed the house numbers, but it took us some time to find the right place. Additionally, we were unable to drive up to the cottage, to unload our stuff ( anything like Q7 size won't go there ). We found the check-out time of 9:30 AM to be quite early, especially when considering the tasks involved before leaving. We needed to take the dogs for a walk, retrieve the car from car park, load it with our belongings, strip the beds and clean the cottage. This left us with no time for a morning coffee or breakfast. Despite these minor inconveniences, we still had a pleasant stay and enjoyed the overall experience. Thank you for providing a cozy and clean cottage for us and our dogs to enjoy.

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• Taylor - Verified booking

  Gorgeous little cottage (which in fact was not actually so little!

  ) The rooms were very open and spacious yet felt so homely and warm especially when you light the log burner in the living area. Had absolutely everything we needed which was delightfully unexpected. Even the kitchen was very well stocked we didn't need to bring half of the stuff that we did with us! Even equipment such as rolling pins, weighing scales and a food processor provided, which goes above and beyond what we were expecting (and was very exciting for two chefs haha). The bed was so comfortable, had a great nights sleep every night after venturing out into some of the beautiful places Cornwall has to offer in the surrounding area. We even purchased some birdseed to fill up the birdfeeder in the garden as there were so many birds that came over; robins, blue tits, sparrows - they were such a joy to look at while sat in the living room, and also when in the hot tub. Huge thankyou to the owners you have created such a wonderful space, we would definitely return in the future and recommend this stay to friends and family.

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• Melvin - Verified booking

  Finding the place was a tad tricky, I suggest a better full description on how to find it should be sent to any would be renter .

  All in all the place was quiet and remote, with good views ,a good thing! However the experience could have been so much better with a few small considerations. Ok the wifi was not working 75% of the time and it wasn’t for the owners fault ,not massive for us but still not as advertised . The eating of meals was awkward due to the breakfast bar height and the stools provided were very uncomfortable and precarious, especially for elderly! We managed but again not ideal for dinner time. Also the bathroom smelled on occasion akin to drainage problems, needs attention, coming from overflow on bath I think. The Velux windows were tricky to open and close, the correct pole would work better . One last groan! The Helmand tor is a beautiful spot only a very short distance from the farm house and cottages but the foot path is a mile and a half walk! Surely a permissive path could be arranged by the owner! It would really make all the difference for walks locally. Otherwise we enjoyed our stay in badgers what’s it.

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