Filey Holiday Cottages

Reviews

What our customers say about their holidays

• Stephanie - Verified booking

  Our stay was very disappointing and unwelcoming; it was certainly not value for money.

  I had to clean the fridge before I could put food in it, a used towel was left on the bathroom radiator, the bath mat had some dubious stains on it and we weren't sure if the double bed had clean linen (the duvet was so crumpled, it looked like someone had slept under it). The small bedroom should have been a single room - having two narrow beds in there made it very uncomfortable and difficult to sleep. Previous occupants had put cooking trays and dishes away dirty, although in all fairness, the dishwasher didn't dissolve the tablet when we used it so we had to rewash some dishes. The front door needs some attention - it was difficult to open from the outside and we often had to resort to putting a shoulder against the door. We drove past the cottage because the name was obscured by plants. It was not clear where we should park, before we had read the instructions inside the cottage, and we didn't know if we could use the garden which was a shame as it was lovely weather. We understood that a welcome pack wasn't guaranteed but having a written message on the chalkboard about items that had been "left", such as milk and bread, but weren't actually there made us feel like the owners had really made no effort for us at all.

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• Mrs Yates - Verified booking

  We are very grateful that the owners of this property came to our rescue at the last minute, when our original holiday cottage booking was unsuitable. On arrival at Phoenix Drive, there was ample parking for our car, and the house was very clean and well presented. We found a downstairs toilet, a main bathroom, and an en-suite, which was just perfect for our needs. The kitchen was well equipped, and there was a welcome pack waiting for us. The lounge and dining area was nicely decorated and furnished. Upstairs, the bedrooms were well presented, and the beds were very comfortable. The small garden with a lawned area was perfect for our dog. The house is on a quiet housing estate, a short drive away from a large Lidl, which is handy for a quick food shop. Phoenix Drive is a great place to stay and a perfect base for exploring Scarborough and other attractions in Yorkshire. We would definitely recommend this property.

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• Susan - Verified booking

  As we put in the visitors book, we agreed with the guests on the previous page , nice cottage in a lovely position but as we say in Yorkshire….

  .it needs a real good fettle. We did speak to the owners about the state of the garden furniture and they did provide a new table and 4 chairs but still left the old ones of which we took a photo. The driveway is mostly grass as most of the gravel disappeared We also told them that there were only 3 beakers and Lucy offered us more but none came. There were only 4 coathangers to hang on hooks. No wardrobe. In our minds, the twin room was far too small. 2 single beds, one tiny bedside table, one narrow 3 drawer chest of drawers and 2 hooks on the wall. Had to put things , bags etc, in the other bedroom. How 2 couples would cope we do not know. If this was the first time we had booked with Sykes we would not book with you again. We have photos you may want to see. A visit by you to Willerby might help.

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• Nichola - Verified booking

  Property was comfortable incredibly quiet and generally well equipped but carpets and suite need to be cleaned.

  We were very disappointed to find that there was virtually no washing up liquid, no dishwasher tablets, no scourer or surface wiper and no spare toilet roll. These we would expect as a minimum. In our experience it is also usual to expect salt, pepper, cooking oil in self catering accommodation. It is also welcome to find milk, tea(there were a few tea bags) and biscuits. There was no welcome pack with details about the property site or the area. No personal communication from the owner. There was minimal provision of games, books etc.. Not an issue for us but would certainly have been significant if children had been staying. With a few tweaks this property could be very good.

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• Helen - Verified booking

  Nice cottage, lots of potential.

  Had the basics required and nice furnishings, but it was a shame that there was no private garden or area for us and our little dog outside. There was very ‘old’ seating placed outside the front door, but it would mean literally sitting in the driveway with the car and being in full view of the property adjacent and walkers by. There were no cleaning materials provided, we had to buy everything ourselves including toilet roll! Lots of dead wasps and an old sock found under the sofa on arrival, so it wasn’t as clean as should have been. Once cleaned properly ourselves and we could finally settle, we had a pleasant, undisturbed stay. Nice and quiet once inside!

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