School Holidays 2017 Cottages In Newquay

Reviews

What our customers say about their holidays

• Peter - Verified booking

  Stable Cottage, Sorry to say we won’t stay there again.

  The cottage is in a lovely quiet location in a private court yard with other homes. It is well set out, fully equipped and nice scenery around it, unfortunately I didn’t look like the windows had been cleaned inside or out for a long while. Firstly you need to put on your advert that the cottage has private parking but it is up quite a steep slope behind all the dwellings. You can not get near the cottage to unload or load your car. Carrying luggage, shopping etc involves many trips up and down the slope. Not easy if you have health issues, use a walking stick etc. To gain access to the cottage you have to really push on the door to get in due to it sticking. It was that bad we thought a bolt had been left on when we first arrived and you really have to slam it closed when leaving. On entering all looked fine on the surface but there was a smell of damp, even inside the kitchen cupboards, wardrobes and chests of drawers. We opened all the windows to let air in apart from the small bedroom one that would not open at all and soon found out that none of the interior doors would close as they were swollen. The freezer part of the fridge was so full of old ice we couldn’t have put anything in it even if we had wanted to. The bread bin had a large brown stain in it and still had crumbs in it from previous guests. We had to clean it out and cover the base with kitchen roll. The coffee table felt sticky and had to be cleaned before we could use it, The place mats on the dinning table were covered in old food some were stuck together so bad we finished up washing the whole lot. Luckily we had brought a table cloth so we used that instead. Having found these issues we then spent a while re-cleaning the kitchen work tops and re-dusting everywhere else. We even rewashed the crockery and cutlery and it’s tray just in case. Where the shower base meets the walls was full of black mould. A Sign in the Cottage read our hearts are at the beach, I felt like adding a sign saying along with your cleaners. Maintenance hasn’t been high on the owners list either. The toilet seat was loose and moved around when we sat on it, the flush handle was loose. The toilet wouldn’t flush a few times while we were there because the cistern wasn’t filling with water. We had to take the cistern top off and hold the ball cock down to make it fill. That was full of debris which must have been blocking it. The shower head wouldn’t stay up. We had to tie it in place to stop it falling to the bottom. One of the legs was hanging off one of the arm chairs so we had to fix it before there was an accident. The other arm chair had obviously been fixed too, whoever did it had put the foot on it the wrong way round. We left that alone. On the guests instructions it said there was a hoover, we found the cupboard it was in but on trying to open the door the handle came off because the door was stuck solid, so we had to prise it open with a knife. The place gave the general impression of being really neglected and poorly maintained. As for the furniture: The 2 chairs and sofa had no support to them. You may as well have sat on the floor. We had to bolster the chairs up with cushions off the sofa and pillows just to be able to sit in them. The bed mattresses were just as bad, no support. We both ached and had bad back ache every morning we got up and spent each night tossing and turning. Travel Lodge and Premier Inn have better mattresses than that cottage. By the second week I was sleeping on the floor because it gave more support but by the Wednesday enough was enough. We left Thursday instead of the Saturday due to bad back ache, It’s such a pity, the cottage is located in a beautiful spot and with a little thought and maintenance could be made into a little jewel of a place. We will not use this Cottage again and will not recommend it to anyone. Why didn’t we complain at the time, well we are not the kind of people who moan and complain about things we just carry on and get on with life. If you hadn’t asked for our views on the place we would not have said anything. We could have asked for people to come and re-clean and fix things while we were there but we were on holiday and simply didn’t want to spend it staying in waiting for people to come. We would much rather be out and about in the lovely sun shine. Without being sarcastic do you actually inspect the properties yourself or just take the word of the owner, I’m afraid the condition of stable cottage does not do the reputation of your company any favours

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• Neil - Verified booking

  Me, My Wife, 2 Kids and a Dog Stayed here for a lovely 7 Day's.

  The Property is Fantastic and in a good Quiet Location. The Garden is Very Secure and you can hear the Wildlife when you are in the Garden enjoying a Drink at the table. The Owners live next door but stay out of your Way but they are on hand if anything is required. This was helpful to us as the Fridge Freezer unfortunately broke on our first day on arrival. The Owners went out of their way to get a temporary fridge and ordered a brand new one to be fitted on the Monday. The new Fridge Freezer being fitted didn't put us out in any way and no mess was made. The Owners stayed with the Contractors the whole time so our Belongings were Secure. This was out of everyone's hands and things break. The effort and care that was shown/given was outstanding! We will be back again and it's nice to see where the owners care and want to make your holiday a perfect Stay. The Bathrooms and Toilets were Clean. Showers and Powerful so it's perfect for getting the Sand off you after a Beach Day. It's a very short drive to Newquay Town and there's a Perfect Farm Shop down the road that's very nice. Dishwasher, Washing Machine and Condenser Dryer all worked Perfectly and was a pleasure to use! Smart TVs in the Living Room and all 3 Bedrooms too. We will 100% be back in 2025. We enjoyed our stay and as a family we love Cornwall. I hope the Owners read this as we are very pleased with the Efforts and Care. Such a pleasure meeting you and thanks for having us. Neil and Laura ☺️

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• Nicola - Verified booking

  Very disappointed by the experience.

  Was not as listed. Did not have an enclosed garden, the fourth "wall" was the height of a wellington boot. I received a call back from a colleague who said that the owner admitted that this wasn't an enclosed garden and that the website would be updated. This didn't help with our problem though. An enclosed garden was the most important part of the property for our needs (three dogs) and we wouldn't have booked it if we had seen that fourth wall. We were told that I was expected to supervise my dogs while in the garden - I agree but our level of supervision was very different to the person who occupied the holiday property behind us, they could supervise their dogs from the door when they were let out which we witnessed. We however had to put our shoes and coat on and the dogs on a lead to take them out to the garden. Then to add insult to injury on our return we received an email accusing us of theft of a knife block and money had been taken from our account to replace the knife block that we didn't steal. The email also included the following "Please let us know if you have any further questions about this" which I did and requested someone to call me as when I called the phone wasn't answered. However, instead replied via email sending a copy of T&C's and that if I wasn't happy to go through small claims court. The whole experience caused great upset and we don't recommend dealing with a company like this.

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• Traci - Verified booking

  When we arrived at the cottage, from the outside it looked quite quaint and with the cluster of cottages surrounding it it looked like the ideal hideaway.

  It is surrounded by beautiful countryside, away from any hustle and bustle and it is very relaxing. The cottage itself was a huge disappointment when we walked through the door. It smelt musty and was very tired looking. I was quite disappointed as I had taken my Mum away for a well overdue break with myself and my young daughter. However, despite the initial disappointment we grew to love the cosiness and tranquility that the cottage provided and the views from the lounge and first bedroom were absolutely stunning. Yes it could do with updating but overall we had one of the best holidays we’ve ever had in Cornwall. Porth is somewhere we hadn’t really explored before and we love it! The lack of internet wasn’t a problem as it provided us with a really relaxed atmosphere, I think it just added to the peace and tranquility there. Finally, despite the musty smell on arrival the cottage was really clean. There was nothing that hadn’t been cleaned so we couldn’t fault the cleanliness of the the place at all. None of us wanted to go home and we all missed the cottage which we found surprising after our initial thoughts and opinions :-) Overall we had a fantastic week, we were extremely lucky with the weather and we had the beautiful, stunning views to go home to after a day relaxing on the beach. Thank you!

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• Susanne - Verified booking

  Lovely cottage, very quietly situated with beautiful views of the surrounding countryside.

  The cottage was very clean, the beds were a little bit hard, but comfortable with cosy blankets and pillows, we slept very well. The kitchen was very well equipped including a microwave and a kettle (both of which were very clean). In the living room there were also books, DVDs, a book for excursions in the region. There were toys for the beach, ironing board, iron and much more. The parking lot was behind the houses, but was easily accessible. You could have parked in front of the small entrance to the courtyard to unload your suitcases and then drive to the parking lot. We also loved the split entrance door. This allowed us to ventilate even better, as the windows could only be opened in the upper part and the window in the smaller bedroom could not be opened. There are beautiful beaches and restaurants within walking distance. Also there is a small grocery store not far in the mobile home camp, but you'd better have a car to make the most of all the options. Mobile phone was only available outside the cottage, but there was fully functional WIFI in the cottage. The cords from the ceiling in the bathroom along with the instantaneous water heater in the shower were new to us, but it all worked really well. All in all it was a great holiday with great weather and we would come back anytime.

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