Last Minute Cottages in St Ives

Reviews

What our customers say about their holidays

• Rachel - Verified booking

  On the day of check in I received a call about 2pm saying they were expecting a plumber to the property as there was a number if issues that needed to be dealt with.

  I said we were 3 hours away so that would not be a problem.He said there was a problem with the radiator. The sink and the shower. When we arrived at the property there were 2 dirty bags of linen at the front door making it very difficult to drop off our luggage with it all in the way. On Thursday the housekeep called to ask if the linen was left and could she call to collect it.so this was in our way for whole time we were there. This really was not a good 1st impression. The radiator in the top floor bathroom was absolutely pouring with water when we went upstairs, we had to hand tighten it to stop the flow and leave a bowl under it for the rest of the week.The shower in the same bathroom switched off half way through and would not come back on again. The issues with the water in the top bathroom caused water to to come through the ceiling in the twin bedroom. The shower in in the middle front bedroom leaks from the corner. The radiator at the front door does not work and it is very cold in living room. And the sink in the kitchen sprays out causing you to get soaked every time you use it. I reported these problems and the fact plumber had not been to sykes in Saturday morning. Louis assured me he would get this sorted and someone would be out.. He rang me later that day to ask if anyone had been out which they hadn't. I then insultingly received a email on Wednesday asking me if my case had been sorted and to rate my experience. Noting had been done and the issues are still very much a problem. which is a shame because the property is lovely but it really does need these issues sorting before you start to charge 3 times as much in the summer months..I had read a few reviews previously stating some of the issues which means they have not been addressed which is not very good to say how much we spent to come for a weeks holiday. I await your reply

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• Rachel - Verified booking

  On the day of check in I received a call about 2pm saying they were expecting a plumber to the property as there was a number if issues that needed to be dealt with.

  I said we were 3 hours away so that would not be a problem.He said there was a problem with the radiator. The sink and the shower. When we arrived at the property there were 2 dirty bags of linen at the front door making it very difficult to drop off our luggage with it all in the way. On Thursday the housekeep called to ask if the linen was left and could she call to collect it.so this was in our way for whole time we were there. This really was not a good 1st impression. The radiator in the top floor bathroom was absolutely pouring with water when we went upstairs, we had to hand tighten it to stop the flow and leave a bowl under it for the rest of the week.The shower in the same bathroom switched off half way through and would not come back on again. The issues with the water in the top bathroom caused water to to come through the ceiling in the twin bedroom. The shower in in the middle front bedroom leaks from the corner. The radiator at the front door does not work and it is very cold in living room. And the sink in the kitchen sprays out causing you to get soaked every time you use it. I reported these problems and the fact plumber had not been to sykes in Saturday morning. Louis assured me he would get this sorted and someone would be out.. He rang me later that day to ask if anyone had been out which they hadn't. I then insultingly received a email on Wednesday asking me if my case had been sorted and to rate my experience. Noting had been done and the issues are still very much a problem. which is a shame because the property is lovely but it really does need these issues sorting before you start to charge 3 times as much in the summer months..I had read a few reviews previously stating some of the issues which means they have not been addressed which is not very good to say how much we spent to come for a weeks holiday. I await your reply

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• Victoria - Verified booking

  We had a lovely stay at Marchbourne overall, sadly encountered some issues on our first night however after a couple of days Skyes got this sorted for us & remained in contact with progress reports the entire time.

  The home is beautiful, & in an ideal location however the kitchen was poorly equipped, comparing it to other stays with Classic Cottages this was more like a 4* rather than 5. We struggled with the lack of kitchen appliances such as large enough pans & not enough utensils to serve food (7 of us stayed so large volumes of food to be cooked), & the crockery was very chipped, the cutlery we found was dirty & our bed linen was still wet when we arrived. There was still sand throughout the floors of the property & lots of marks on the walls of what could only be described as splatters of insects being killed, there are marks on a lot of the upholstery which we understand is bound to happen due to the volume of stays this beautiful property has. The owners were very reasonable & offered us a refund for the inconvenience which is greatly appreciated & despite some hiccups Skyes Cottages were fantastic, namely Cameron who went above & beyond out of his working hours to ensure that we were ok & issues were resolved as quick as possible. There was also no welcome book or information about how to work appliances, or information about what there is to do locally etc, this was requested from Skyes Cottages & although a very basic guide was sent the information appeared to be old & didn’t include anything about the local area. I think if the cleanliness was to a much higher standard & things such as perhaps an information guide was shared it would’ve been nicer.

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• Sophie - Verified booking

  The location of the sail loft is ideal, you are less than 2 minutes walk to beaches and the harbour but still in a quiet location tucked away behind a little Cafe.

  We didn't hear any noise from the cafe at any point. Property has no outside space but with us being so close to the beach this wasn't too much of an issue. The sail loft is accessible down some steep stone steps, we had a 2 year old with us and I myself am pregnant and found this a little tricky. Once down stairs into the property the kitchen and living space are specious, clean and lovely but not really any natural light with it being below ground. The bedrooms and bathroom where clean and fresh and a big bath tub was a bonus. The stairs however are in my opinion a bit dangerous. They are open wooden stairs with no rail or barrier at one side to stop you falling off. We had to be extremely careful with the 2 year old and I was very conscious myself going up and down. A simple hand rail would make this so much safer. Saying that the host was lovely and helpful, beds and bedding where lovely, lots of fresh towels and bits for the beach to use over your stay. I recommend this but maybe not with anyone who has little children or is a bit unsteady under foot.

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• Adam - Verified booking

  The cottage was lovely overall.

  The decor was lovely, the bed linen felt really fresh and crisp, and the towels were deliciously huge. We loved the location and having the bonus free entry to the Tate etc and the delicious cream tea at Olives, was the icing on the cake! The only downside was that we didn’t find the sofas particularly comfortable because they were very soft and the cushions that you sit on aren’t anchored so slip forwards all of the time. Also there was quite a lot of transferred noise from adjoining properties, including what sounded like a huge tumble dryer or dishwasher that would go on until nearly 11pm. Greta was an extremely good host and sent loads of really useful information and was very understanding when we contacted her about an accident we had; which was fantastic and such a relief. So overall our experience was brilliant- thank you

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