Staycation Villas In York

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We’ve stayed at Sykes cottages many times, this corkage was not of the standard of others so I’m unsure how Sykes work out their ratings.

  We chose this cottage as my mum can’t manage stairs so had the downstairs bedroom. This only has a bath which she couldn’t use. It would have made more sense to have a shower with this room to suit a disabled person. It was a good location for exploring by car, but too remote to go anywhere on foot. Main B road at end of the long drive had no footpaths, Stamford Bridge about 1.5 miles away. Property was adequate for our needs. Not as well equipped as others we have stayed in. As it sleeps 6 I’d expect to find at least 6 of everything in the kitchen, but I think there have been some loses over the years that haven’t been replaced. Tea towels, dishwasher tabs & toilet rolls etc were all available. Hand towels in the bathrooms would be appreciated as once we’d packed to leave we had nothing to dry hands on. Our phone’s data allowances saw us through for internet access which is often needed on holiday to book tickets etc. we were glad there was good signal after reading no WiFi at the property. Beds are not very comfy (hard) and pillows as flat as pancakes! No spares in the wardrobes. No trouser hangers either amongst the collection of free plastic shop hangers!. That made the place feel cheap! Upstairs bedrooms are compact & don’t have much, if any windows to the outside, so can feel stuffy. No fans provided, glad we weren’t staying in very hot weather. Generally clean, some dusty spots where you can’t see!

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• Kevin - Verified booking

  The house was beautifully decorated and fitted out and was spotlessly clean.

  It was very handy for walking into the city centre and had some excellent restaurants nearby. (Particularly recommend Totos Italian). Welcome touches of flowers, milk, Cava and beer were very much appreciated. The only issue was the toilet door would not lock from the inside and there was no number to contact to have it rectified. We did not even attempt to contact Sykes about this due to our experience outlined below. However we are tempted not to book again due to the noise of guests returning to the Novotel up to 3.15 am which woke us up almost every night. We realise that is not in the control of the house owners but it did affect our stay. In terms of Sykes, we are disappointed in the service we received. We messaged via the website (as we could not get through by phone) to change the guests from 3 - 4 and to ask about additional parking. This was sent more than a week before our arrival date and we still have not received a reply and we left yesterday. We organised our own additional parking as we know that area of York well but if we had been first time visitors, we would have struggled. In summary, excellent property with lovely welcome touches, but feel let down by Sykes.

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• Julie - Verified booking

  When we arrived, the house had not been cleaned which was really disappointing.

  There was no owner contact number so I rang Sykes, they were shocked and said they'd ring the owner. When Sykes rang me back a knock came on the door at the same time and it was housekeeping. They said they had been delayed and told we wouldn't be arriving until 4.15pm. We sat back in the car and 40 minutes later it was ready, spotlessly cleaned. The owner emailed me that evening apologising, said she had waited for them until 2.30pm when she had to go, she was told by housekeeping they would be there soon. She had not told them we wouldn't be arriving until 4.15pm at all and would be having words. Sykes did their best and sorted the problem well. Later the same day we found a purse in a drawer and reported it to Sykes, they said they would ring later with collection details, but they never did. I contacted the owner on our 2nd to last day telling her of it, she said she had been contacted by the owner of the purse and would collect if after we left to return it, but that housekeeping are told to check each drawer and cupboard. Skyes not ringing was poor when they said they would but at least the owner sorted it.

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• Rowen - Verified booking

  I really cant rate this property high enough!

  What an absolute gem! This property was absolutely perfect for our 7 day break in August. We were welcomed with a very generous welcome basket of fresh fruit, bread and treats. As well as milk and butter in the fridge. The property had lots of the essentials such as toilet rolls, soap, tinfoil, hairdryers etc. Which is so useful when you have travelled across country and you just want to get settled in! The parking place really was a great addition to our stay. Meaning that we didnt have to worry when we ventured out in the car, about getting a park on our return. The house was just spotless and really comfortable. The garden at the back of the property was a little suntrap, just lovely. As for getting into the city centre, it was a 7 minute walk along the riverside (just beautiful). Although you can walk in via the road if you wish. It was lovely to come back to the house after a busy day of exploring, the three of us were sad to leave at the end of the week. We will definitely be back! As lovers of York, I think we've found our new favorite place to stay! Thank you so much!

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• Gill - Verified booking

  This is a lovely wee cottage in a very good area with easy walking access to all York has to offer!

  Thank you to the owner for the chocolates, roses, bottle of cava and milk left to welcome us- a lovely touch! Our 16 year old grandson loved the place and decided it would be just the sort of place he would like as a first home!! [He also loved the picture in the kitchen- so much so that he looked it up on line and is asking his mum if he can have it for Christmas!!] Guest book had vanished so we couldn't leave a more personal message but two points I would have made there would have been -1] please fix the loo door lock- it doesn't work and 2] why has the larger back bedroom got the smaller [ double] bed and the smaller front bedroom got the larger [kingsize] bed? Doesn't make sense to me - unless the larger bedroom should have had two single beds in it. Just a point! However, this didn't affect our holiday at all - lovely wee place and if we were coming to York again I'd certainly go for this place again.

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